elite-rob

Hello Everyone, Thanks again for all the help and support. You all rock! I wanted to provide a quick update.... I replaced the switch that was acting funky with a new dual-band switch...... and linked it to the ISY. I didn't end up doing the "replace".... instead I just went manually and added it in anywhere the old switch existed (before deleting the old one). So far so good! No communication issues, and the switch seems very responsive to Alexa commands. WOO HOO! While swapping this switch, I actually replaced another one as well in my daughter's closest. I hope you don't mind me asking another question in this thread about that. When I go into Linking Mode in the ISY Admin panel.... and hold the "set" button on the new switch.... the ISY does "not" pick it up. Every other time I've done this, it finds the switch and adds it right away. Any ideas what I can do if it's not finding this specific switch? Thanks again!

Thanks! is there a way for me to troubleshoot noise on the line to also explore that avenue?

Thanks everyone! I'll get a new dual-band switch installed this week, and see if that does the trick. If it's still acting funky, I'll report back. Appreciate everyone's help and guidance.

First and foremost, my thanks to everyone for their support! It's greatly appreciated I have done a full factory reset on the switch. I then did a "restore" via the ISY admin panel. It seemed to run successfully (no errors), however the green icon of "1011" is still beside the device in the admin panel. I assume that means we've got a communication issue Since this is an older switch....and a very high usage one... does it make more sense to replace it? I believe I have a new one I can swap in. Is there an easy way to "replace" a switch in the ISY admin panel so all the programs/scenes copy to the new switch? Same thing with getting Alexa to recognize the new switch. Wondering if there's any tricks as opposed to deleting and re-adding to all scenes/programs. Thanks again! P.S. There's a guy in town who can repair Insteon switches. Does it make sense to even get this repaired, or it's so old that I really should use Dual Band for everything.

The device that is acting funky is a 2486D Keypad Link Dimmer. (It could be very old....) So far I have tried to do a "Restore Device". At first glance this worked, and I was able to turn the light on/off. But then it only worked every few attempts and would fail with a high frequency. In the admin panel, I started seeing "Cannot communicate with Bedside Switch. Please check connection." Also, in the admin console, there is a green icon with "1011" directly to the left of the device name. I'm not sure what that means. Should I replace the switch to something new (as this is a high usage switch)? I can still try to factory reset it, as I haven't done that yet. Thanks to all for their help! It's greatly appreciated.

Thanks, I’ll try that now. Do I have to put the switch into linking mode (by holding the set button) when doing the restore? I’m hoping it’s not noise on the line… the ISY seems to be able to turn everything else on/off in the room… and can even turn this switch off (just not on).

Hello Everyone, I have a 6 button Insteon switch that has worked perfectly (via the ISY and Alexa) for ages. Suddenly, the ISY (directly via the ISY portal and via Alexa), it can turn "off" the switch, but not turn it "on". Is it possible to fix this? I can turn it on and off at the physical switch. But if it's off, the ISY seems to do nothing when "on" is clicked. If however, I turn it on manually (at the switch), then it fails to turn off in the ISY portal. Any help is greatly appreciated.

Amazing! Thanks so much for the quick reply. Adding it manually with the IP address worked like a charm and got me in there right away. Appreciate the help. Cheers!

Hi Team, Hoping people here may have some wisdom because I'm truly stumped. I am unable to access the Java Admin Console no matter what I try. - I can access the ISY and see it's online through the cloud/web portal - I can access the ISY through the mobilinc iOS app - I can see the router in the list of wired/connected devices within the Eero router app Yet despite all that if I open the "launcher" it does not find the ISY. I have tried the launcher on Windows and Mac, but no luck. I have tried to clear the Java cache and re-download the launcher, but it still doesn't find anything. Any ideas? I recently updated my home Router to the Eero system. Not sure if that is part of the issue or a special setting is needed. I'm trying to add a new Insteon switch that I had to replace before the weekend, but I'm stumped at every turn. Any and all insight is greatly appreciated. Thanks in advance.

Thanks so much! I did a factory reset at the switch itself and that seems to have done the trick! The switch is no longer randomly being controlled by the ones beside it. Appreciate the help!!!

Hello Everyone, After banging my head against the wall for several hours, I need to ask for some help.... and I'm hoping there's an easy obvious solution. I have a 4-bank switch at the front of my house. I just replaced one of them. When testing things, I noticed that "switch 2", seems to be connected to "switch 1" and "switch 3". What I mean by this that if switch 1 is turned on/off it also changes the status of switch 2. Weird! And, the same happens if switch 3 is turned on/off, it also changes the status of switch 2. So weird! I've tried to look for scenes or programs that connect these, but I can't find anything. I can't figure out why these two other switches would control this switch that should be stand-alone. If I only turn on/off "switch 2" then the others are not impacted. So the control seems to be one-way, in case that's a clue. Any ideas? Right now every time my porch light turns on (switch 3), it also turns on my chandelier (switch 2)...so it's mega strange as I can't see why I'd ever link them. Thanks in advance for any guidance.

I just replaced two Insteon dimmer switches in my son's bedroom. One of the switches has an "On Level" setting of 50% and a ramp rate of 2 seconds. I'm trying to change this so the on level is 100% and the ramp rate is 0.5 seconds. I cannot seem to figure out how to get these settings to "save". I must be missing something obvious. ? Can anyone please give me a push in the right direction? Thanks in advance.

Hello Everyone, I noticed the other day that Mobilinc stopped working and didn't control my lights, which was odd because it always works. I then went on a computer and loaded the Universal Devices Administrative Console. When I try to toggle a light on or off, nothing happens and then I get an error saying: Socket Open Failed java.net.SocketTimeoutException What's strange is that as I do this with multiple different lights/switches, it does sometimes work. It seems like some switches are working and others produce the above mentioned error (and don't work). As I poked some more buttons in the admin panel, I also got this error: Could not open config file to read [/CONF/INSTENG.OPT] Could not open file [/CONF/INSTENG.OPT] I've never seen these errors before. Any idea what's up? I haven't done any maintenance or added any new devices or anything like that. Firmware: 4.7.3 UI: 4.7.3 Thanks in advance for any ideas!

Thanks a lot, Techman! Appreciate the help and suggestion. I followed that link and now I have both the firmware and UI showing 4.7.3. I also saved a new backup, per your reco. I probably want to customize the motion sensors more than a 30 second 'on' command, which is really the key reason I'm looking at the 5.x beta releases. In your opinion is 5.015A stable enough or would you wait? I can certainly go longer without the motion sensors working if I had to. Thanks again!

Hello Everyone, I'm currently on UI version 4.6.2 and firmware 4.7.3. I was hoping to upgrade to the latest and greatest version. As of this post, the latest version seems to be "5.0.15A Beta". I've got some new motion detectors that I understand will only work on the latest version. I understand this is a big leap forward and may require a lot of manual intervention. I'm just wondering if (a) people recommend updating and (b) how I kick-off the process. I saw this in the documentation and was confused: You must use the 5.0.9 Admin Console or greater to upgrade to this release (5.0.15). Since I'm not on 5.0.9, how do I upgrade to 5.0.15? This is one of the prerequisites and I don't want to start anything until I understand what this means. Also, I'm not clear which firmware I need: - ISY 994i Series including Insteon & Z-Wave support - ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM) Since I'm using the ISY 994i Pro with Insteon devices, I assume it's the first one? Thanks in advance!