NewTech

Yeah, I've rebooted mine several times this evening. No luck. Time of day IS correct but Sunrise/Sunset times are incorrect by an hour. I'm sure we'll be seeing an update very soon!! UPDATE: All times are now correct! Thank you, Universal Devices!!

Yeah, I've rebooted mine several times this evening. No luck. Time of day IS correct but Sunrise/Sunset times are incorrect by an hour. I'm sure we'll be seeing an update very soon!!

Glad I apparently am not alone with this Daylight Saving Time Issue. I'm about 35 miles north of Cincinnati, Ohio so my time zone should be set to Cleveland, Ohio. (My "Locate Me" option does NOT work at all. My programs ran this evening but were way too early. My CURRENT time is 08:55pm but according to the sunset time on the configuration page it says sunset is 08:28pm. The sunset at my location according to my phone is 7:39pm. Hope this is something they get fixed fast!

I recently switched for ISY 994 to EISY. I was able to load PROGRAMS into my Google Home Nest with my old ISY but I am unable to load them with EISY. The screen print below shows program then I select the program I want to add but in the Google Home Category it still says scene. Am I missing something ? I have several PROGRAMS I'd like for GH to run. Any help is greatly appreciated! Thanks!

Hello! I just replaced my dead ISY994i with an EISY. I did NOT migrate my ISY994i to the EISY in favor of doing a "fresh" install. We recently downsized to a smaller house and I no longer have a need for about half of my Insteon devices. When I create a new scene in the EISY upon pressing "OK" the scene immediately populates with several devices that I do not want in the scene. I probably should mention that when I attempt to turn on the scene from the Administration Console (using the buttons along the bottom) none of the devices in the newly created scene respond. Also, I should mention I originally loaded an older saved program into the EISY and DELETED ALL devices and scenes by using the delete function. What am I doing wrong? Blessings

Thank you.... I was FINALLY able to get it to reset however it took several tries of using a paperclip to activate the reset button. We had a brief internet outage yesterday (about 3 minutes) and I had to reset the modem. When we got home in the evening the ISY wasn't available and we walked into a totally dark house!! Any idea why it is necessary to activate the reset button so many times???

Hello! I've been a long time ISY user however, I think my current ISY994i (S/N 34.0021b9023291) needs to be replaced because I am unable to reset it. I would like to know what I need to purchase as a plug-n-play replacement. I cannot give you the firmware level because I am no longer able to login in! I currently have all Insteon modules along with a Google Nest Mini. I have no idea where to begin in doing research for a replacement. Hoping someone can assist me with this decision! THANK YOU in advance! Mike

I want to thank the staff at Universal Devices and especially Michel K., Mike B. and Darrell P. for taking the time to assist me with my ISY. Without their help and the many people who post in this forum, I surely would have returned it. The customer service department at UD is the best. In today's society, one doesn't expect the time and devotion to an individual's problem such as what I received from UD. I am very pleased with my ISY and I'm certain that I would have returned it for a refund had they not spent so much time with me. Thanks, guys!

The customer service at Universal Devices is the best. I cannot believe the amount of time they have spent with me on a personal level trying to resolve a pretty serious communications issue. I felt as if I had several different UD personnel working with me via this forum and through phone calls. It’s a shame that more companies don’t model their customer service after Universal Devices. Thanks, guys… Keep up the great work!