MARK R

I'm not real good at emails, allot of information gets lost in email trails. I did get an answer from one of the persons on here and i was grateful that he did indeed have the same version as i did. and explained to me i had the right one. that satisfied that part of it. there were other questions i asked and did not get answers too, that's why i kept asking and tried to explain more. its not that i didn't trust what others were saying here, I do, and appreciate gratefully that someone took there time to try and help me. this forum and the people in it are an Excellent tool for getting answers, I just need to learn how to word things better. I'm grateful for the advice from you, this helps me to know i need to be a little more specific in what I'm asking. Thanks for everything 🙂 Mark

Thanks, I appreciate the update, at least i now know that i have the correct version and understanding. Below is a note from Administrator, for me to get a support ticket with these type of issues, hence the comment i made in the last post. I'm not assuming you taking offence, I'm just saying sorry for the bothering of everyone. I've only had to use this forum once before in many years that ive used UD devices so i know a little, but like i said im not a Pro. have a great day, and thanks again. Mark """With your doubt it's always better to open a support ticket and ask UD directly rather than getting speculation in the user-to-user forums. While many here (myself included) operate the ZMatter dongle without issue your hesitation is warranted based on what you read online and what you experienced when installing. """ To best get things sorted out for you and answered to your satisfaction I would suggest opening a support ticket directly with UD and get the answers to your questions straight from them. https://www.universal-devices.com/my-tickets

5.8.4 is the current and that is what my system says, so yes its up to date. checked that first. I will submit a ticket to get my answers from now on. I came into this forum cause this is were i was told to go for information. I would not have bothered anyone with questions if I had not did my research first. thanks everyone.

Your first post was enough as far as the module goes, and i thank you for that. my confusion is with the Version that shows under the Zwave drop down on the system. I didn't know if there is an update that i would have to do, just like some electronics that will have to update latest FW sometimes. If you don't mind me asking, do you use the ZMatter dongle ? if you do what is the version on your system say? thanks for your time, and I'm sorry you took it that way.

I guess basically i would just like to have confirmation that Beta Test Version is correct at this time, I cant find anywhere that tells me what the version is supposed to be for the ZMatter usb. hence the confusion... hopefully someone will know before i send in a ticket just to get that answer. thanks for the reply's its much appreciated, and hopefully this will help others that encounter the same questions. Mark

If you go to there site and bring up the Zmatter in the store you can open the pic and see that under ZWAVE option it has a Version 1 and Version 2, when i bring my system up and check that it only comes up with On, Auto or Off. Im using EISY and have the latest FW running, this is where I'm getting confused.

thank you for the reply, much appreciated. When i purchased this, the advertisement states that its certified, that's the only reason i bought it.. to be sure they are not false advertising.? this is what it shows on there site. ZMatter USB: Z-Wave+, Zigbee, and Matter Module for eisy (Z-Wave+ Certified – Long Range)i $126.00 they didn't mention that it was still Beta, I'm so confused and also my system don't show the options that they advertise these two images don't show up anywhere. that's why I'm thinking somethings not right. (I'm talking about the version 1 , version 2 in the drop down menu of the second pic.) and the 1st pic I don't get that at all. thanks for the reply I'm not a Pro at this, but I'm willing to learn. Ive had there system for over 15 years with no problems until now.

I just received and installed ZMatter dongle from UD and it says Beta Test Version and half the screen shots that the advertisement shows do not show up on my system..... did i receive an old unit or is there something I'm doing wrong. could someone please give me some insight on this. before i send in a ticket. thanks so much for any help. Mark

Yes, thanks for the reply, I checked all over trying to find that answer and there is nothing, I was just wondering if anyone here tried to use the 800 LR USB and had success. I didn't want to bother them with a support ticket if it's not supported.

I used the Zooz 700 dongle for a while and got the 800 LR to replace it, when i removed the 700 everything was fine, when i installed the 800 LR it took it but it would not let me see anything i was adding. Dont understand why. Question ..... is it supported and how do i get it to work ?? i was going to buy the zmatter dongle that UD sells but they are always out of stock.......... please help, much appreciated. Mark

I just tried to update packages to 5.7.1 from 5.7.0 and it dont work. When i click on the upgrade button It asks if i want to upgrade and when i say yes, the box goes away and nothing happens. waited 1 hr and never asked to reboot. i rebooted and no update still at 5.7.0. Am i doing something wrong, i followed the new directions on how to upgrade and it dont seem to work. everything on this system is operating normally. any help would be much appreciated. thanks Mark