well, I wish I could report the details of how I "fixed" it but, sadly, I lost track of all the steps I did. The Bottom Line is it is now working again (thank god).
I ended up restoring from a backup, removing a bunch of devices, healing the network, and adding back in everything, luckily I only have 10 devices right now so it wasn't too bad. My other lock had a similar issue when I added it back, however, I removed it and then added it again and all is great. something seems odd but I don't know what caused it. Thanks everyone for your guidance. I learned a bunch through this process which will no doubt prove useful!
