Karen L

I really did it now My Uncle returns tomorrow for a few days, I hope he can fix it and isn't too mad at me.

I will take this advice. Thanks Paul!

Guys, Can you please confirm these statements? 1. If I restore ISY with an older backup then I Must do a PLM Restore followed by a Devices Restore. Otherwise the PLM and Devices will not have the links from that particular backup? 2. After a ISY restore (with an older backup). I must always do a PLM Restore first (before a Device Restore). Because the Device Restore, restores with the table in the PLM? 3. Some of my devices that have a red !, still work from the Admin console (on and off commands work fine) When I do this the red exclamation goes away and turns to a 1011. If it turns to a 1011, I do an individual Write updates to this device, then, sometimes the 1011 goes away , sometimes it stays 1011 and sometimes it goes back to a red ! . This is because there is still a communication issue?

Thanks Stusviews and Paul About 30 devices have ! (about 1/2). The odd thing is when, depending on which backup I use the comm issues move around. With a March backup the garage and mudroom KPL's always communicate, with a February backup they both always come up with ! , I verified both backups see the correct device ID. Sometimes I can get them communicating between write updates and restoring that particular device and sometimes not. 1. I know there is a risk that something happened on the house wiring that can cause this but my gut tells me that's not the problem. 2. The event viewer seems to look normal while the device is restoring. Lots of TX, ACK, SRX and no NACK's. but still ends up with a 1011 or red !. 3. My gut tells me it's the PLM In regards to starting from scratch. I didn't think I would need to factory reset each device? When I add a device and select to "Delete all existing links", doesn't that clear the device? Or is there something else that gets reset? I'm going to take a break today. I hope you guys enjoy your Sunday! Thanks a bunch, Lots of Love. Karen

Well I restored a backup from last November, the majority of my devices were working very well. Then I did a PLM restore followed by a device restore to make sure everything was synced up. Now I have communication problems (red exclamation). I tried some other backups before SW V4.5.4 but have similar communication problems. My Uncle is going to kill me when he learns I trashed his automation I am so frustrated (I hate the PLM). I've been at this since 7:00AM this morning I really want to start from scratch. I'm talking, total scratch. I have a topology report so I know what devices are in the house and what scenes they are in. I also copied all the programs. What's the best way to rebuild? Should I delete every device one at a time then delete the PLM and do a factory reset on the PLM. Then do a factory reset on the ISY. Boot the ISY and start adding each device (check the box to "delete all existing links").

Thank you Michel! I have followed the directions to a "T" with the same results. I am starting to wonder if my backups are any good . The system was working fine when I made my backups. I have 4 backups in March. I make a backup after any changes in programs, scenes or after adding a new device. I'm in the middle of restoring a backup from late 2016.

Thank you. This morning, everything was the same. Almost all of the devices still has 1011 and when turning a device on it delays, then may or may not come on but then the failed to communicate pops up and puts the red exclamation. I'll try what you suggest with the battery devices. Thank you so much

Thanks Laryllix, I turned off the battery updates before the PLM Restore. Those devices show a yellow 1010. I don't know if I should try a Device Restore at this point or let it sit over night.

My system was working perfectly prior to going south. No new appliances or electrical work was done. The performance just got worse and worse over a few days. It got to the point that I'd have white failed to communicate boxes stacked up on each other during every admin login. I'd have to click OK on all of them to do anything else (seemed like one per device). Some lights would work with great delay and communication errors and some would not work at all. My programs seem to work without issue (I only have a few) So after messing with a spare PLC that I replaced last year for a dual band, with similar results, I bought the brand new PLC and it seems a little better but not much.

4/20/2017, 9:30 PM New PLM install unplugged all plugged in new PLM and cable waited 20 seconds plugged in ISY waited 60 seconds opened admin console and logged in Started doing what looks to be a query Started to get some failed to communicate to some devices (only 3) Finished query quickly So far better then the last few attempts on other PLM's clicked on the battery button to make it yellow (not green) I did not change the automatic write to devices button - left it as is (which leaves auto writes on?) selected Restore Modem (PLC) 27% completed and no errors …, this is better then earlier attempts to Restore PLM Finished with only one device communication error but… 90% of my devices show the green 1010 I turned on a light via the admin console, it was very delayed (4-5 seconds) and finally came on but reported a failed to communicate error Tried a light that that did not have a green 1010, it also reacted very slow and also finally turned on but reported a failed to communicate.

Thank you so much Paul. I will execute exactly as the directions say to. The directions do not say anything about restoring an ISY backup...so I won't. Here I go...wish me luck!

Hi guys, I read a lot in the Wiki and forums on how to replace my PLM and there is a lot of topics The main instructions are very clear but then I'm a little confused. 994 Pro about 70 devices PLM died - I tried an old PLM (non dual band) - seems to work a little but has a lot of issues. Tried PLM Restore, Restore Devices etc 1. I have a good a good backup 2. I have a brand new PLM V2.3 3. I know I need to remove power from ISY and old PLM, Plug in New PLM and cable, Then boot the ISY 4. Then it gets confusing for me. Once it boots up what do I do first, second and third? a. Boot up with the new PLM b. Log into ISY and wait for it to stop "doing stuff" (appears to be writing to devices) c. clear any communication errors d. I already am running on my latest backup...do I still need to Restore the latest ISY backup at this point? or just Restore PLM? e. Do I have to do a Restore Devices at any point? Thanks for any help, sorry I am confused I don't want to risk messing up this new PLM

happy Happy, a new toy. I love when new products come out but I just bought 3 of the "old" style last month

I use one account as well. I like to control all of my devices