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Heard back from UDI support that one of their servers is down. in the my Java app, under Configuration / Portals tab, "Portal Integration - UDI" shows Offline. Support suggested rebooting the ISY controller, but this doesn't seem to have helped.

Also having trouble with Alexa getting no response for the past few hours. Additionally, MobiLinc app is unable to communicate with the portal and web hooks from Geofency app aren't working. All has been working well for months -- first real problem I've had.

I was wondering if the ISY might see and add the old hub's ID as a device (even though its incommunicado) and then be able to delete it as a device, removing its reference from all other linked devices at the same time. If that's not possible, it sounds like restoring each device would do the trick, just take more effort. I appreciate the advice. I'm kind of glad to have a good excuse to upgrade to the ISY. I know of a few things the hub can't do that I'd like to set up and am sure I'll discover more.

Thanks, that makes sense. Most of my devices are linked in All On / Off scenes, so I hope the ISY can add most of them without much trouble. Is there any separate step to "crawl" as you said, or just add the devices and keep the links? Insteon support was able to give me a list of my device ids and names from the hub, so naming everything may be tedious but shouldn't be difficult. Scenes shouldn't be too hard to puzzle out. I'm a big believer in keeping at least 3 backups in separate places, at least one off site. There was just no facility to do so with the hub and app. I wrongly assumed Insteon would be able to do more from the cloud to help with the eventuality of a hub replacement.

Just when I had all my devices and scenes working the way I want, my Insteon hub died an untimely death. The thought of setting everything back up from scratch is overwhelming and nearly sends me into a panic. It took a lot of effort to get everything working as desired and I have a few inaccessible Insteon devices in light fixtures, etc. I was able to get a list of device addresses and names that had been added to the hub from support, but that's all they can do apparently. How can I best go about adding my devices and scenes to the new ISY controller? I'd really rather not completely reset everything and start over. I gather from the manual that it may be possible to read existing links from devices as they're added to the ISY and automatically create scenes that way? Is that correct? (I know I'd still have some work to do even then, but having the devices and their existing links automatically set up scenes in the ISY would go a long way. ) Also, if I understand correctly, it would be best to remove the link to the dead Insteon hub from all the other devices. Is there a simple way to go about that? Any help or advice appreciated. Thanks