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I appreciate the help everyone. I'm attaching a video showing the problem. The problem isn't that I have device comunication failures - I expect them b/c it has been a year since I've cleaned up my network. The problem is that after the UI boots up I am unable to close out any of the failure windows & the UI isn't responding to any commands (seen at the end of the video when I try to click on items in the menu bar). PS: I have rebooted, first thing I tried. I also cleared Java cache too. eisy-ui-failure.mp4

That's the problem. Nothing in the UI (including menu) is responding to input with all of the failure popup windows. And that (start.jnlp) is how I'm accessing the Admin Console.

I have an eisy running 5.8.0 and because of work travel, for the past year I haven't logged into the admin console (macMini on MacOS 26). I logged in a few weeks ago using IoX Finder and there was a large # of popups showing device communication failure. While I expect device communication failures b/c it has been so long since I logged in, what I'm experiencing is that I'm unable to close any of the popup failure windows and the entire UI is unresponsive after they all pop-up. They all look to be device communication failures. I remember in the past that sometimes you had to close out the first pop-up that occurred, even though it is on the bottom of others. However, I've gone through all of them trying to find the first one but none of them are responding to the Esc key being pressed or the 'x' button being pushed. I want to get into admin-console to get rid of some of these old devices. I'm able to still control devices using UD Mobile app. Any ideas of how to troubleshoot or fix?

Thanks for the suggestion. I couldn't find "Update with interview", but there is a "Syncronize:New & Deleted with Interview". Not sure if that is the same thing, but it did work on my Zwave devices that weren't working earlier. Thanks again for the suggestion!

Admittedly, I am not that familiar with Zwave, but have started migrating to Zwave devices when Insteon devices were scarce. I recently upgraded my 994 Pro to eisy and followed the migration steps and all seemed to work fine. However, some of my Zwave devices are 'messed up'. See screenshot of the error message that I get when I tried to turn it off or on from the Admin console. Some of my Zwave devices are fine, others respond just like this example does. How does one go about fixing this? TIA

@lilyoyo1 - thank you for that link. I'll try those suggestions.

I'm a long time Insteon & ISY 994i Pro user and just added my first Z-Wave device into my network b/c of lack of availability of Insteon devices. I am getting communication errors that I can't figure out. I've attached a log. I can turn off/on the Z-Wave device (EVA Logik ZW39 Smart plug) from the ISY, but it continues to indicate that there are communication errors. The log is indicating that it is not getting an Ack from the device. I'm running 5.3.3 and have the 21100 Z-Wave module. So far I only have one Z-Wave device and was wondering if the problem is b/c I need multiple Z-Wave devices to build the mesh? Or is it this particular brand of Z-Wave device? Or something else? zwave-log.txt

I've been using Echo and the legacy Mobilinc app (HD), but recently was considering upgrading to the Mobilinc X app. I personally have a need for both types of control, so was wondering if the ISY portal would eventually support multiple connections? Or am I stuck with Mobilinc HD?

This is happening to me as well.

I am having this problem too. Echo hasn't been working for 2-3 days now but the real problem appears to be that my ISY is offline in the portal even though I'm able to access it via the UI. Overnight, I started receiving multiple emails from UD saying that they are receiving requests from Echo, but my account isn't authorized to use it & to go to the portal to enable it. But, until the portal recognizes that my ISY is online (which it should be), this is unresolved.

Just another data point for you guys... I have had this particular error message pop up for years. Generally, I just ignore it. But, I had it happen again a few times today. I'm running 4.2.4 but have seen it in the past with older versions of ISY firmware (as well as i99 and i994). The motion sensors work correctly and over the years I have done factory resets per suggested fix. Since it doesn't happen all the time, it's hard to tell if the factory reset actually fixes anything. But, if the ISY doesn't read from the motion sensor, then I'm not sure why/how a factory reset on the motion sensor would help anyway. In addition, if the ISY doesn't read from the motion sensor, why would it even report that it can't communicate with the motion sensor? I don't think this is a high priority issue...just wanted to provide the info.

Lee - thank you so much! That did the trick!

I have had 2 IOLinc devices attached to my garage doors. Things worked fine initially & due to focus in other areas, stopped using them with my HA set-up. However, this past weekend I tried to incorporate them into some of my programs & noticed that my ISY i994 Pro does not hear any status changes on either device. However, if I manually query them from the Admin Console or Mobilinc, they correctly report their status. Both relays work perfect...garage doors are going up & down perfectly, every time. Also, in this particular house I haven't run into any communications problems that interfere with Insteon. I have debugged with the Event Viewer (Level 3) & there is no activity when I press the garage button and the door goes up (thus no change in the status). However, as soon as I query the device, I see the activity & the status is correct. I also have visually watched the LED on the side of the IOlinc flash when open/closure occurred. If this were happening with just one device, I would assume the other one flaked out. But, with both of them acting this way, plugged into different circuits, makes me think that I'm missing something. The only options that I have set are LED on TX and Momentary B. Does any one have any suggestions? Thanks in advance! BTW, I'm using 4.2.3 of the ISY software.

The RemoteLinc2 is the controller of the Scene that controls all of the TV Room lights. So, there is no program to turn those lights on or off. The only program is to detect when OFF is selected & then based on the variable nightlight_status will turn one of the TV Room lights back on (the one by stairs).

This should be really easy (not to mention common scenario)...but I cannot figure out what is wrong. I have this nagging error in one of my programs that I can't figure out. My set-up: TV room has 5 lamps (controlled by various LampLincs) in it, all controlled via a scene that turns them on & off, triggered by a RemoteLinc2. One of the lamps, near the stairs, serves as a nightlight. It is turned on/off automatically around sunrise/sundown. I wrote a program triggered by the RemoteLinc2 that if the RemoteLinc2 turned off the TV room lights scene and that it was dark out (i.e. nightlights should be on - determined by a variable set by another program), that the lamp by the stairs should be turned back on. What happens is that when I turn off the TV Room lights with the RemoteLinc2, the lights go off as expected, then the nightlight lamp by stairs turns back on (as expected), and then it turns off again. I have no idea why it turns off. Here are the programs: This turns on/off all nightlights in the house and also sets the nightlight_status variable (integer variable). If From Sunset - 30 minutes To Sunrise + 30 minutes (next day) Then $nightlight_status = 1 Repeat 2 times Set Scene 'Housewide Scenes / Nightlights' On Wait 5 seconds Else $nightlight_status = 0 Repeat 2 times Set Scene 'Housewide Scenes / Nightlights' Off Wait 5 seconds This is the program that is triggered by the RemoteLinc2 button being pushed: If $nightlight_status is 1 And ( Control 'TV Room / TVR:RemoteLinc2 - A' is switched Off Or Control 'TV Room / TVR:RemoteLinc2 - A / TVR:RemoteLinc2 - B' is switched Off ) Then Wait 2 seconds Set 'TV Room / TVR:LampByStairs' On Else - No Actions - (To add one, press 'Action') I added the wait 2 seconds to the 2nd program b/c I thought maybe the program was turning on the lamp b4 the scene was actually completely turned off. I have disabled all other programs in case one of them was being inadvertently triggered. I also watched the events through the event log & sure enough, after all lights are turned off, I see the lamp by stairs being turned back on & then back off. Any help would be greatly appreciated!