superjer2000

I sent a note to Amazon and this is what they responded with. Kind of disappointing and senseless. Thank you for contacting Alexa Support Team. I understand that you've residing in Canada and got 3 Echo Dot devices. The functions named timers, reminders and drop-in functions are not working on these devices. I would like to inform you that as of now most of the Alexa services are available only in United states of America, United Kingdom, Austria and Germany due to the restrictions of functions in other countries. Alexa drop-in and Alexa to Alexa calling and messaging feature is currently available only for the Alexa users residing in the United States. Also you're facing issues with the other services because of your country of residence (Canada). I'm sorry, as of now all the Alexa services are not available for Canada due to the restrictions of your residential country. Please be informed that our Alexa development team is working hard to make Alexa and its services available throughout worrld. In this case, I've forwarded your query to our Alexa development team for review and consideration, so that they will look into this and come up with the possible options in the nearest future. We have a dedicated team who works on customer's feedback and I'm glad that you have contacted us regarding this. Thank you so much for bringing this to our attention and letting us know what we can be done to improve the Alexa experience.

Yes - it came out June 1st.

Thanks Rahnee. One of the screen shots I saw showed Reminders and Alarms. When I select Alerts and Timers, I just see Alarms and Timers. That's on the iOS app that has been updated to the newest version and the web version. I have just tried to reset my Dots again, I created a new US amazon.com account (only linked to .com) and I have the microphone muted to see if it will maybe continue its firmware update. (assuming that broke).

I am having the exact same issue as hum099. I'm in Canada, I have three v2 Echo Dots and none of them are working with named timers or reminders. It has nothing to do with Alexa understanding me as the Alexa app shows she is properly capturing the request. In addition, the web-based Alexa app should have a section for Timers and Reminders but mine is still just Timers and Alarms. My Echo Dots are running the latest software, I am using a US address and I have reset all three of them and still no luck. A guy I work with also can't get this to work. I use the same Amazon account in Canada and the US. This doesn't seem to be a very common issue. Someone else in Australia (also an unsupported country) was having the same problem. I think they may have Geofenced this update to some extent. Hum099, any luck in getting it working?