QuakeTen

So I just checked my order (Dec 2021). It states Z-Wave Plus Module so I think I have the 500.

Hello, I've had a Z-Wave module sitting around waiting to be installed for at least 1-year. I see that I need to update my firmware on my 994i/IR Pro (1110) to a newer version before installing (running 4.9.0). How can I tell if I have a 300 or 500 board so I load the correct firmware version? The module is marked with revision E. Thanks!

Thanks. Yes, I am running 4.2.15. I did the hard reset and it didn't work. I'm going to ask for a replacement device.

I performed the test and I am bridged. Thanks. I did this as well and it still does not communicate with the ISY. Anything else to try before I call SmartHome and ask for a replacement?

Both open/close sensors are within ~15' feet of a dual band plug-in device and also within 25' of the 2413 (down one floor). The sensors are in the garage so the distance is open air. The motion sensor is also there and working fine. It is now just down to that one open/close sensor.

Thanks. I think I have a bad open/close sensor. I started working on the second one (further way at the garage door) and it works just fine. I took the "bad" sensor" off the door and moved it all over the house and it does not talk to the ISY. Good to know. I'll look for the instructions and perform the 4-tap test to confirm.

Okay. I was able to add the devices by moving the On/Off module to the same circuit as the 2412 PLM. Regarding the AP, I'm pretty sure that my electrical legs are joined as I have two access points and also have the legs joined at the dryer (a holdover from my X10 days). However, I did want to be sure I was covered so I upgraded to the 2413 dual band PLM and also added 5 more dual band devices around the house (at least 1 on each floor and one near (~15 feet) the open/close sensors). So, here is where I am at. All devices have been added to the ISY. The two motion sensors will show motion (on/off display) within the ISY admin panel but the open/close sensors do not seem to respond to the 'query' command and also the status does not change when the open/close senor is activated/deactivated. Any additional help would be appreciated. Thanks!

I don't think the PLM is a 2413. I know it is not a dual band device. I can't recall but it might be a 2412 but I do recall checking compatibility with the 994i before upgrading the from the 99i.

Okay, so have have my 994i up and running and I'm still having problems adding the motion sensor and the two open/close sensors. I think the issue has to do with both devices not communicating through a dual band device. I bought and installed a Insteon On/Off module with dual band so that I can plug in into an outlet near the devices. It does not seem to pick-up the wireless signal when I test each device and both will not add to the ISY (since they are not being seen and communicated with). Do I have a defective On/Off or am I missing something else regarding the install. Thanks!

Ordered. Thanks!

I did check and the 994i (standalone) is covered in the 22% off sale. Quick question to help me make a final decision, if I go the upgrade route on UDI, I am assuming that I return the 99i to UDI. Is that correct? If so, the deal at SmartHome may be better for me as I'd get to keep my 99i and use it at my vacation home. Thanks.

Thanks. I reached out to UDI via e-mail on Monday and awaiting a response. SmartHome is having a sale so I may have to jump on that deal if UDI doesn't provide a reply soon

Thanks. I tried and I am bummed that it didn't work. I told my wife that I would have sensors on the doors for when kids get home from school. Of course, I wanted until this weekend to install so I'm sure I'll be hearing about it from her. I guess I need to start looking into how to migrate my 99 to a 994. Also going to look into solutions which may include Z-wave support. Thanks, Ten

Hello, I am having trouble adding some new devices and I'm trying to troubleshoot and focus my attention in the right areas. I have a ISY 99iPro/IR and trying to add an access point (#2443) and a dual band on/off. I hoping both of these will help me connect my recently purchased open/close sensors (2843-222) and also motion sensors (2842-222). The firmware version on the ISY is 3.3.10. Do have have the correct version installed or do I need an upgrade? I believe my unit usually tells me automatically if an update is available. Whenever I try to add one of these devices, I am getting an error along the line that the product or device is not support. This is my first venture into dual band or access point style of insteon and not sure where I am going wrong or what I might be missing. Thanks for your help. Ten

Good thought. I hope I am clean as I am sure that switch was on my system previously. If not, I'll delete, reset and re-add.

Hi Tim, Thank you. It worked and as you mentioned, it was easy. I was able to figure out how to adjust the approach as LeeG mentions below. Thanks LeeG!

Hello, Probably a dumb question but here goes. I have a few older insteon toggle switches which do not have their sticker with their device identification number. I have one installed, is there an easy way for me to find the device ID through the ISY99i? Obviously, I would like identify the switch so that I can add it to scenes and control remotely. Thank you!

Hello, I am considering adding thermostat control to my current Insteon network and wanted to ask which is the preferred unit? I am considering the two offerings from SmartHome. Both are the Venstar Thermostats with the difference being a 1-day or 7-day programmable unit. If I am controlling with an ISY99i (via iLinc Pro app for iPhone and Cinemar's MainLobby), I don't see the need for a 7-day unit but perhaps there is a good reason to pay the extra money for the flexibility. Are there any other units I should consider at this time and is SmartHome the preferred vendor for these units? Many thanks, QuakeTen

Hello, Sorry but I've been away from the forums for a little bit and I am just getting back into the swing. ttirelli, I have had some disturbances recently but I really can't relate them back to the 99i issue. This is because I really did not access the 99i for several weeks so it could have been related, or maybe not. Michel, I have went back to using Cisco switch instead of the router and I do not have any problems. When I am in the admin console, the about button tells me that I have version 2.7.0 so it sounds like I also need an upgrade. Thanks!

Sure, I am using the following: Cisco Small Business SR216 10/100Mbps Switch 16 x RJ45 - Retail

Mike, Yes, I do have my router configured as a DHCP server. I sent a note through the link. Thanks for your help. Well I got a phone call from tech support very, very quickly. My problem was that I had to remove the ISY from my network switch and plug it directly into the router. I find it odd that is has worked for months through the switch but regardless, it was an easy fix. Thanks!

Mike, Yes, I do have my router configured as a DHCP server. I sent a note through the link. Thanks for your help.

Hello Mike, I tried this and I am still getting the flashing leds and no communication. What should I do next? Thanks.

Hello, I have not accessed my device directly in at about 2-months (yeah it works that well!) and just this past weekend I figured it was time to add some new scenes. When I went to access my ISY, I could not connect to it via my home network. Once I decided to get up from my computer and physically examine the 99i, I noticed that it was intermittently flashing a the led on the MEM and Error lights. I read here on the forum that this may be a network communication issue so I tried a number of solutions to correct. I have done the following: - I tried a new network cable back to my router - I tried a few different ports on my router and hub - I also did a device reset via the recessed button on the front panel None of these attempts have fixed the led flashes and I am still unable to connect to my device from either my local PC or via the Universal Devices/99i link. Any ideas on how I can correct this problem? Thanks!