EZIO2X4 - isy-99i not seeing it - am I missing something?

[AZAutomation]

I just received a EZIO2X4 from ebay (used). Tried to add the device to my isy-99i using the New Insteon Device setup setting the address and using the 07.03 Comacta EZIO 2x4: INSTEON I/O Controller (ISY-99i Firmware 3.2.6) and get no results when trying to find the device. I've set the EZIO2X4 back to manufactures defaults by unplugging for 10+ seconds and holding the set button for 10+ seconds after plugging in, the unit recycled. I tried adding to ISY again with no results. Is there a secret to getting the EZIO2X4 to add to an ISY-99i? I tried holding the set button in for 20+ seconds to put it in lync mode, but the LED never starts flashing. Any ideas would be greatly appreciated.

[LeeG]

Upgrade to 3.3.10 which is the latest Official release. Use New INSTEON Device, enter Insteon address, Name of choice, Device Type set to default Auto Discover. If that is not successful run Tools | Diagnostics | Event Viewer at LEVEL 3. Repeat the New INSTEON Device process. Post the event trace.

[LeeG]

Be sure to connect I3 and I4 to GND before attempting to add to the ISY. These inputs float which can flood the Insteon network with unwanted messages if they are not locked to GND

[AZAutomation]

Upgrade to 3.3.10 which is the latest Official release. Use New INSTEON Device, enter Insteon address, Name of choice, Device Type set to default Auto Discover. If that is not successful run Tools | Diagnostics | Event Viewer at LEVEL 3. Repeat the New INSTEON Device process. Post the event trace.

 

Upgraded Firmware

Grounded I3 and I4

 

Here's the log for adding device - thank you for your help in advance

 

Wed 03/06/2013 06:49:59 AM : [iNST-TX-I1 ] 02 62 1A 68 4A 0F 30 FA

 

Wed 03/06/2013 06:49:59 AM : [iNST-ACK ] 02 62 1A.68.4A 0F 30 FA 06 BEEP (FA)

 

Wed 03/06/2013 06:49:59 AM : [iNST-SRX ] 02 50 1A.68.4A 18.CF.5F 2B 30 FA BEEP (FA)

 

Wed 03/06/2013 06:49:59 AM : [std-Direct Ack] 1A.68.4A-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:09 AM : [iNST-TX-I1 ] 02 62 1A 68 4A 0F 30 FA

 

Wed 03/06/2013 06:50:09 AM : [iNST-ACK ] 02 62 1A.68.4A 0F 30 FA 06 BEEP (FA)

 

Wed 03/06/2013 06:50:09 AM : [iNST-SRX ] 02 50 1A.68.4A 18.CF.5F 2B 30 FA BEEP (FA)

 

Wed 03/06/2013 06:50:09 AM : [std-Direct Ack] 1A.68.4A-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:11 AM : [9 ff 2d ] Added to list of devices to link to ISY

 

Wed 03/06/2013 06:50:11 AM : [iNST-TX-I1 ] 02 62 09 FF 2D 0F 0D 00

 

Wed 03/06/2013 06:50:11 AM : [iNST-ACK ] 02 62 09.FF.2D 0F 0D 00 06 (00)

 

Wed 03/06/2013 06:50:18 AM : [iNST-TX-I1 ] 02 62 1A 68 4A 0F 13 00

 

Wed 03/06/2013 06:50:18 AM : [iNST-TX-I1 ] 02 62 00 00 16 CF 13 00

 

Wed 03/06/2013 06:50:18 AM : [ Time] 06:50:18 0(0)

 

Wed 03/06/2013 06:50:18 AM : [iNST-ACK ] 02 62 1A.68.4A 0F 13 00 06 LTOFFRR(00)

 

Wed 03/06/2013 06:50:18 AM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13

 

Wed 03/06/2013 06:50:19 AM : [iNST-SRX ] 02 50 1A.68.4A 18.CF.5F 2B 13 00 LTOFFRR(00)

 

Wed 03/06/2013 06:50:19 AM : [std-Direct Ack] 1A.68.4A-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:19 AM : [ 1A 68 4A 1] ST 0

 

Wed 03/06/2013 06:50:19 AM : [iNST-ACK ] 02 62 00.00.16 CF 13 00 06 LTOFFRR(00)

 

Wed 03/06/2013 06:50:19 AM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13

 

Wed 03/06/2013 06:50:19 AM : [iNST-TX-I1 ] 02 62 00 00 16 CF 13 00

 

Wed 03/06/2013 06:50:19 AM : [ Time] 06:50:19 0(0)

 

Wed 03/06/2013 06:50:19 AM : [iNST-ACK ] 02 62 00.00.16 CF 13 00 06 LTOFFRR(00)

 

Wed 03/06/2013 06:50:19 AM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13

 

Wed 03/06/2013 06:50:20 AM : [iNST-SRX ] 02 50 21.D2.44 00.00.01 CB 13 01 LTOFFRR(01)

 

Wed 03/06/2013 06:50:20 AM : [std-Group ] 21.D2.44-->Group=1, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:20 AM : [ 21 D2 44 1] DOF 1

 

Wed 03/06/2013 06:50:20 AM : [ 21 D2 44 1] ST 0

 

Wed 03/06/2013 06:50:20 AM : [iNST-SRX ] 02 50 21.D2.44 00.00.01 CB 13 01 LTOFFRR(01)

 

Wed 03/06/2013 06:50:20 AM : [std-Group ] 21.D2.44-->Group=1, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:20 AM : [iNST-DUP ] Previous message ignored.

 

Wed 03/06/2013 06:50:20 AM : [iNST-TX-I1 ] 02 62 09 FF 2D 0F 0D 00

 

Wed 03/06/2013 06:50:20 AM : [iNST-SRX ] 02 50 21.D2.44 13.00.01 CB 06 00 (00)

 

Wed 03/06/2013 06:50:20 AM : [std-Group ] 21.D2.44-->13.00.01, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:20 AM : [iNST-ACK ] 02 62 09.FF.2D 0F 0D 00 06 (00)

 

Wed 03/06/2013 06:50:21 AM : [iNST-SRX ] 02 50 21.D2.44 13.00.01 CB 06 00 (00)

 

Wed 03/06/2013 06:50:21 AM : [std-Group ] 21.D2.44-->13.00.01, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:21 AM : [iNST-DUP ] Previous message ignored.

 

Wed 03/06/2013 06:50:21 AM : [iNST-TX-I1 ] 02 62 1A 21 D1 0F 13 00

 

Wed 03/06/2013 06:50:21 AM : [ Time] 06:50:20 0(0)

 

Wed 03/06/2013 06:50:21 AM : [iNST-ACK ] 02 62 1A.21.D1 0F 13 00 06 LTOFFRR(00)

 

Wed 03/06/2013 06:50:21 AM : [std MH ] Unexpected Ack imCmd=62 cmd1=LTOFFRR 0x13

 

Wed 03/06/2013 06:50:23 AM : [iNST-SRX ] 02 50 1A.21.D1 18.CF.5F 2B 13 00 LTOFFRR(00)

 

Wed 03/06/2013 06:50:23 AM : [std-Direct Ack] 1A.21.D1-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Wed 03/06/2013 06:50:23 AM : [ 1A 21 D1 1] ST 0

 

Wed 03/06/2013 06:50:23 AM : [ Time] 06:50:23 0(0)

 

Wed 03/06/2013 06:50:26 AM : [iNST-TX-I1 ] 02 62 09 FF 2D 0F 0D 00

 

Wed 03/06/2013 06:50:26 AM : [iNST-ACK ] 02 62 09.FF.2D 0F 0D 00 06 (00)

 

Wed 03/06/2013 06:50:30 AM : [9 FF 2D 0 ] Failed to add device

[LeeG]

Device 09.FF.2D did not respond to any of the commands. As if the device does not physically exist on the Insteon network. Could be the location of the EZIO2X4 is not receiving any Insteon traffic, the Insteon address could be wrong or the device is defective.

 

Move the EZIO2X4 to the PLM plug point and try again. That will eliminate powerline questions.