New Elk water sensor not showing up in ISY

[Envirogreen]

Hi,

 

I have a water sensor which shows up as zone 38 in the Elk, but as you can see below - all other zones are here.  I have disabled, enabled, rebooted, reconfigured and no change.

 

Any suggestions?

 

1 1 Front Door Burglar Entry/Exit 1         1 2 Liv Win Right Burglar Perimeter Instant         1 3 Liv Win Left Burglar Perimeter Instant         1 4 Din Win Right Burglar Perimeter Instant         1 5 Din WIn Left Burglar Perimeter Instant         1 6 Kit Win Right Burglar Perimeter Instant         1 7 Kit Win Left Burglar Perimeter Instant         1 8 Fam Rm Win Burglar Perimeter Instant         1 9 Side Door Burglar Entry/Exit 1         1 10 L Bed Win Scr Burglar Perimeter Instant         1 11 Base Win Left Burglar Perimeter Instant         1 12 Patio Door Burglar Entry/Exit 1         1 13 MB Win Screen Burglar Perimeter Instant         1 14 R Bed Win Scrn Burglar Perimeter Instant         1 15 GB Liv Room Burglar Perimeter Instant         1 16 GB Din Room Burglar Perimeter Instant         1 17 2nd Flr Motion Burglar Interior         1 18 GB Fam Rm Burglar Perimeter Instant         1 19 Base Right GB Burglar Perimeter Instant         1 20 Base Left GB Burglar Perimeter Instant         1 21 Base Smoke Fire Alarm         1 22 CO2 Base Furn Carbon Monoxide         1 23 Rear Base Win R Burglar Perimeter Instant         1 24 Base Rear Win C Burglar Perimeter Instant         1 25 Kit Heat Fire Alarm         1 26 Co2 2nd Flr Carbon Monoxide         1 33 Laundry Burglar Perimeter Instant         1 34 Elec Window Burglar Perimeter Instant         1 35 Base Bath Win Burglar Perimeter Instant         1 36 Base Play Rm Win Burglar Perimeter Instant         1 37 Smoke 2nd Flr Fire Alarm         1 39 Side Window Scrn Burglar Perimeter Instant        

 

[kstock]

Did you 'Refresh Topology' in ISY?

 

 

[Envirogreen]

looks like there is an issue with the Elk

 

getting an error when I try logging in (Your control is busy or unavailable).

 

Need to get the guys that installed the Elk to address this, hopefully it fixes the ISY problem.

[MWareman]

If you have ElkRP2 open, the ISY cannot connect. Make sure you have closed ElkRP2 on your computers, and then try 'Refresh Topology' again.

 

Michael.