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Upgrade ISY and now Mobilinc HD won't connect.


pgesler

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Posted

Hi pgesler,

 

I use MobiLinc HD to connect directly to my ISY. Have you entered the correct information in My Settings / Lighting Controller for your ISY?

 

~Mike

Posted

I have done this for hours & hours (not to be sarcastic)

 

To answer your post I reinstalled the 994 (I went back to 99i because it had always worked) and looked at the error messages I was getting. I constantly got the error message "expired subscription" even tho it showed expiration date of Nov 2014. I clicked thru the error several times and suddenly EVERYTHING WORKS!!!!

 

Thanks for your post!

 

One more thing - I was never able to get on the Administrative Console using https but now I am able to do that also.

 

Prior to my post I had emailed Mobilinc Support - perhaps they had corrected something for me. Anyway - IT WORKS!!!

Posted

Confitmation on my end. Running 4.2.10 and orchestrated home Mobilelinc for ios and works.

 

 

Sent from my iPhone using Tapatalk

Posted

Hi pgelser,

 

We'll need to get your paid subscription over to your new ISY. Please email support@mobilinc.com with your old ISY's UUID and your new ISY's UUID and we'll move your paid subscription over. Please note that currently your new ISY is under a free trial for 30 days until we can move your old paid ISY subscription over to your new ISY.

 

Wes

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