Fast On and Fast Off work, but On and Off don't work

[kfawell]

Hello,

 

I have one device that is not working correctly. It works when I use Fast On and Fast Off. The UI reports that On and Off work, but the light does not come on, and a Query changes the status to its actual state.

 

I have another device just like it, and it works.

 

I just bought and setup my ISY994i. I was using a PowerLinc USB with Homelinc before. All the devices worked. I started up the ISY, added the devices, and now that one device does not work.

 

Please, can anyone offer some help? I did read one post that suggested changing the local on level and ramp rate. I tried that, but the problem remains.

 

Thanks.

 

Kareem

[LeeG]

What type of device and how old?

 

Some older devices required a power cycle to pick up Local changes.  Try removing power (unplug or pull air gap) but do not factory reset during the process,

[mbrett]

I have had the same problem for 6 months. I also tried adjusting the local ramp as well as the local on levels. Neither have proven to be effective. 

[LeeG]

mbrett

 

What type of device and how old?

[kfawell]

The device is a 2475DA1 InLineLinc Dimmer v.41. I think it is about a year old.

[LeeG]

kfawell

 

What is sending the On command

 

a Controller device

from the Admin Console

the On button on the InlineLinc 

[kfawell]

Hello,

 

Thanks for replying, by the way.

 

I have tried both from the Keypad and from the Admin console. I used the Admin console for Fast On and Fast Off.

[LeeG]

When using a KPL button it would be the InLineLinc Responder On Level and Responder Ramp Rate (not the Local values) that control the how quickly the InLineLinc turns On.  Click on the red KPL button node name below the Scene name and check the Responder values.

[kfawell]

Hello again. I tried cycling the power again, and this time, the device started working. Thanks again for the help.