Issues Adding Device and Inconsistent Communication

[chris87]

I am very new to home automation, so I apologize for my lack of knowledge.  I currently have an ISY994i.  I am using Mobilinc on my iPad.  My Insteon network is pretty small right now and consists of the following: 3 2457D2 Lamplincs, a Switchlinc dimmer (RF only/no neutrals), and two 2466SW Togglelincs for a virtual 2-way.  The Mobilinc seems to be intermittent.  I often have to press the buttons two or three times before the lights actually will turn on.  I thought that the Lamplincs would work as phase couplers, but I'm not sure how to tell if that is working.  For whatever reason, the ISY cannot see my Toggelinc switches.  I tried using the set button on both the master and slave, but it is unable to detect either.

 

Today, I tried adding the Insteon Garage door kit, and that caused all kinds of problems.  Now the ISY can't communicate with the other devices.  I ended up deleting everything and re-adding the devices manually.  The performance appears to be even more inconsistent.

 

Does anyone have any idea what is wrong?  Is this something to do with phase coupling?  Do I need to do something specific with the Lamplincs?  Any suggestions on why the Insteon garage kit caused so many complications?

 

I appreciate any input!

[stusviews]

You need to read the LampLinc Owner's for instructions on how to bridge the opposite legs of the split single-phase electric supply. The ToggleLinc's are powerline only and depend on dual-band devices to achieve that coupling. Without coupling, you may experience delays, intermittent or non-operation.

[oberkc]

I must admit that I cannot imagine why ADDING a garage door kit would make things worse.

 

Agree with stusviews about checking out the manual for instructions on coupling.  I believe it to be important to positively confirm coupling across the legs of your electrical system.

 

Make sure ISY-994 is not in amongst a bunch of other computer stuff like UPS, surge suppressors, power supplies.  Do not plug your PLM directly INTO surge suppressors and UPS.

 

Sync mobilinc each time you make changes to your ISY configuration.

[chris87]

I did check to make sure the phases are coupled.  When I go through the process, the light blinks green, goes back to red for a second, and then blinks green again.  The instructions say that it should blink green, but all the outlets seem to flicker red in addition to green.

 

I can't add any of my devices back to the ISY.  I keep getting an error message "cannot determine device link table address."  My log is below:

 

Sat 09/27/2014 09:29:18 PM : [  2E 4D FD 1]      ERR   1

 

Sat 09/27/2014 09:29:24 PM : [2E 4D FD 1  ] Start : Removing device from ISY

 

Sat 09/27/2014 09:29:24 PM : [2E 4D FD 1  ] Finish : Removing from ISY was Successful

 

Sat 09/27/2014 09:29:24 PM : [All         ] Writing 0 bytes to devices

 

Sat 09/27/2014 09:29:27 PM : Start Insteon Device Linking Mode

 

Sat 09/27/2014 09:29:42 PM : [1F.C7.42 00] Linked device type=01.24 fw=41

 

Sat 09/27/2014 09:29:42 PM : [1F C7 42 0  ] Added to list of devices to link to ISY

 

Sat 09/27/2014 09:30:02 PM : Stop Insteon Device Linking Mode, Final processing to follow

 

Sat 09/27/2014 09:30:29 PM : [1F C7 42 0  ] Failed to add device, reason 9

 

Sat 09/27/2014 09:30:30 PM : [All         ] Writing 0 bytes to devices

 

Sat 09/27/2014 09:30:30 PM : [All         ] Writing 0 bytes to devices

[LeeG]

Run the Event Viewer at LEVEL 3.    Level 1 posted  does not show commands issued and their response.

[chris87]

For whatever reason, I am no longer getting the same error.  It appears to link, but then I receive a message saying that it is unable to communicate with the device:

 

 

 

Sat 09/27/2014 11:35:39 PM : Start Insteon Device Linking Mode

 

Sat 09/27/2014 11:35:39 PM : [LNK-BGN     ] 02 64 01 00 06 

 

Sat 09/27/2014 11:35:56 PM : [LNK-STAT    ] 02 53 M(01) gid=00 27.49.99 010E 41 

 

Sat 09/27/2014 11:35:56 PM : [27.49.99 00] Linked device type=01.0E fw=41

 

Sat 09/27/2014 11:35:56 PM : [27 49 99 0  ] Added to list of devices to link to ISY

 

Sat 09/27/2014 11:35:56 PM : [LNK-BGN     ] 02 64 01 00 06 

 

Sat 09/27/2014 11:36:09 PM : Stop Insteon Device Linking Mode, Final processing to follow

 

Sat 09/27/2014 11:36:09 PM : [iNST-TX-I1  ] 02 62 27 49 99 0F 0D 00

 

Sat 09/27/2014 11:36:09 PM : [LNK-END     ] 02 65 06 

 

Sat 09/27/2014 11:36:09 PM : [std MH      ] Unexpected Ack imCmd=65 cmd1= 0x99

 

Sat 09/27/2014 11:36:10 PM : [iNST-ACK    ] 02 62 27.49.99 0F 0D 00 06                 (00)

 

Sat 09/27/2014 11:36:10 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 0D 02           (02)

 

Sat 09/27/2014 11:36:10 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:14 PM : [iNST-TX-I1  ] 02 62 27 49 99 0F 0D 00

 

Sat 09/27/2014 11:36:14 PM : [iNST-ACK    ] 02 62 27.49.99 0F 0D 00 06                 (00)

 

Sat 09/27/2014 11:36:14 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 0D 02           (02)

 

Sat 09/27/2014 11:36:14 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:14 PM : [27 49 99 0  ] Calibrating engine version

 

Sat 09/27/2014 11:36:14 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

 

Sat 09/27/2014 11:36:15 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

 

Sat 09/27/2014 11:36:24 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

 

Sat 09/27/2014 11:36:24 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

 

Sat 09/27/2014 11:36:24 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2F 00           (00)

 

Sat 09/27/2014 11:36:24 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:25 PM : [iNST-ERX    ] 02 51 27 49 99 2C 08 F0 11 2F 00 01 01 0F FF 00 A2 00 2C 08 F0 00 1C 00 DF 

 

Sat 09/27/2014 11:36:25 PM : [Ext-Direct  ] 27.49.99-->ISY/PLM Group=0, Max Hops=1, Hops Left=0

 

Sat 09/27/2014 11:36:25 PM : [27 49 99 0  ] Using Database Link Table offset 0x0FF8 (reported 0x0FF8)

 

Sat 09/27/2014 11:36:25 PM : [27 49 99 1  ] Start : Adding device to ISY

 

Sat 09/27/2014 11:36:25 PM : [27 49 99 1  ] Finish : Adding device to ISY was Successful

 

Sat 09/27/2014 11:36:25 PM : [27 49 99 1  ] Link    0 : 0FF8 [A2002C08F0FF1F01] Saving  [A2002C08F0FF1F01]

 

Sat 09/27/2014 11:36:25 PM : [27 49 99 1  ] Link    1 : 0FF0 [E2012C08F0FF0001] Saving  [E2012C08F0FF0001]

 

Sat 09/27/2014 11:36:25 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1

 

Sat 09/27/2014 11:36:25 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06        (00)

 

Sat 09/27/2014 11:36:25 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2E 00           (00)

 

Sat 09/27/2014 11:36:25 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:34 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1

 

Sat 09/27/2014 11:36:34 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06        (00)

 

Sat 09/27/2014 11:36:35 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2E 00           (00)

 

Sat 09/27/2014 11:36:35 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:35 PM : [iNST-ERX    ] 02 51 27 49 99 2C 08 F0 11 2E 00 01 01 0F FF 20 00 1C FE 28 F0 00 07 53 DF 

 

Sat 09/27/2014 11:36:35 PM : [Ext-Direct  ] 27.49.99-->ISY/PLM Group=0, Max Hops=1, Hops Left=0

 

Sat 09/27/2014 11:36:35 PM : [iNST-TX-I1  ] 02 62 27 49 99 0F 19 00

 

Sat 09/27/2014 11:36:35 PM : [iNST-ACK    ] 02 62 27.49.99 0F 19 00 06          LTSREQ (LIGHT)

 

Sat 09/27/2014 11:36:35 PM : [iNST-ERX    ] 02 51 27 49 99 2C 08 F0 16 2E 00 01 01 0F FF 20 00 1C FE 28 F0 00 07 53 DF 

 

Sat 09/27/2014 11:36:35 PM : [Ext-Direct  ] 27.49.99-->ISY/PLM Group=0, Max Hops=2, Hops Left=1

 

Sat 09/27/2014 11:36:36 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 03 00           (00)

 

Sat 09/27/2014 11:36:36 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:36 PM : [27 49 99 0  ] Successfully added device

 

Sat 09/27/2014 11:36:36 PM : [  27 49 99 1]       OL 255

 

Sat 09/27/2014 11:36:36 PM : [  27 49 99 1]       RR  28

 

Sat 09/27/2014 11:36:36 PM : [  27 49 99 1]       ST   0

 

Sat 09/27/2014 11:36:36 PM : [  27 49 99 1]       OL 255

 

Sat 09/27/2014 11:36:36 PM : [  27 49 99 1]       RR  28

 

Sat 09/27/2014 11:36:36 PM : [All         ] Writing 16 bytes to devices

 

Sat 09/27/2014 11:36:36 PM : [27 49 99 1  ] Link    0 : 0FF8 [A2002C08F0FF1F01] Writing [A2002C08F0FF1F01]

 

Sat 09/27/2014 11:36:36 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 02 0F FF 08 A2 00 2C 08 F0 FF 1F 01 D4

 

Sat 09/27/2014 11:36:36 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 02 0F FF 08 A2 00 2C 08 F0 FF 1F 01 D4 06        (00)

 

Sat 09/27/2014 11:36:45 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 02 0F FF 08 A2 00 2C 08 F0 FF 1F 01 D4

 

Sat 09/27/2014 11:36:45 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 02 0F FF 08 A2 00 2C 08 F0 FF 1F 01 D4 06        (00)

 

Sat 09/27/2014 11:36:46 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2F 00           (00)

 

Sat 09/27/2014 11:36:46 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:46 PM : [MNG-LNK-RSP ] 02 6F 40 E2 00 27 49 99 01 0E 41 15 

 

Sat 09/27/2014 11:36:46 PM : [PLM         ] Group   0 : Writing Controller Link matching [27 49 99 1  ] Link    0 : 0FF8 [A2002C08F0FF1F01]

 

Sat 09/27/2014 11:36:46 PM : [27 49 99 1  ] Link    1 : 0FF0 [E2012C08F0FF0001] Writing [E2012C08F0FF0001]

 

Sat 09/27/2014 11:36:46 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 02 0F F7 08 E2 01 2C 08 F0 FF 00 01 BA

 

Sat 09/27/2014 11:36:46 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 02 0F F7 08 E2 01 2C 08 F0 FF 00 01 BA 06        (00)

 

Sat 09/27/2014 11:36:48 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2F 00           (00)

 

Sat 09/27/2014 11:36:48 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:48 PM : [MNG-LNK-RSP ] 02 6F 41 A2 01 27 49 99 01 0E 41 15 

 

Sat 09/27/2014 11:36:48 PM : [PLM         ] Group   1 : Writing Responder Link matching [27 49 99 1  ] Link    1 : 0FF0 [E2012C08F0FF0001]

 

Sat 09/27/2014 11:36:48 PM : [27 49 99 1  ] Link    2 : 0FE8 [0000000000000000] Writing [00..............]

 

Sat 09/27/2014 11:36:48 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 02 0F EF 08 00 00 00 00 00 00 00 00 C9

 

Sat 09/27/2014 11:36:48 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 02 0F EF 08 00 00 00 00 00 00 00 00 C9 06        (00)

 

Sat 09/27/2014 11:36:49 PM : [iNST-SRX    ] 02 50 27.49.99 2C.08.F0 2B 2F 00           (00)

 

Sat 09/27/2014 11:36:49 PM : [std-Direct Ack] 27.49.99-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 09/27/2014 11:36:49 PM : [27 49 99 1  ] Link    3 : 0FE0 : Writing High Water Byte

 

Sat 09/27/2014 11:36:49 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

 

Sat 09/27/2014 11:36:49 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:36:58 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

 

Sat 09/27/2014 11:36:58 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:37:07 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

 

Sat 09/27/2014 11:37:07 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:37:11 PM : [  27 49 99 1]      ERR   1

 

Sat 09/27/2014 11:37:11 PM : [All         ] Writing 0 bytes to devices

[LeeG]

The device stopped responding to commands.

 

Sat 09/27/2014 11:36:49 PM : [27 49 99 1  ] Link    3 : 0FE0 : Writing High Water Byte

Sat 09/27/2014 11:36:49 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

Sat 09/27/2014 11:36:49 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:36:58 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

Sat 09/27/2014 11:36:58 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:37:07 PM : [iNST-TX-I2CS] 02 62 27 49 99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA

Sat 09/27/2014 11:37:07 PM : [iNST-ACK    ] 02 62 27.49.99 1F 2F 00 00 00 0F E7 01 00 00 00 00 00 00 00 00 DA 06        (00)

 

Sat 09/27/2014 11:37:11 PM : [  27 49 99 1]      ERR   1

Sat 09/27/2014 11:37:11 PM : [All         ] Writing 0 bytes to devices

 

Three attempts were made to write the last link record (High Water Mark) and the device did not respond to any of the three attempts.   Comm to the device was good up to that point.  There should have been an 02 50 ........ response.   There was none.  

Was anything done to the circuit the device is powered from?

[chris87]

I seem to have resolved a couple of issues, but I am still having a few problems.  One of my circuits was off due to kitchen remodeling.  I turned it back on this morning, and it seemed to improve communication.  I don't know if that is a coincidence, or if it was interfering with the Insteon signal.

 

I also moved the ISY from my Verizon FIOS router to the switch upstairs.  My devices seem to be a lot more reliable.  For some reason, though, it will now not detect my Insteon Garage kit.  Any ideas on why this would be?  I believe that my phases are coupled with the Lamplincs that I have.

 

My Togglelinc switch will also not appear when I launch linking mode.  Does this have to be added manually?  How do I go about doing that?

 

I appreciate the help.

[LeeG]

With rare exceptions I add all my devices using Link Management | New INSTEON Device.   Enter the Insteon address of the I/O Linc, Name of choice, and Auto Discover.   Put the I/O Linc into linking mode with the I/O Linc Set button.   Click Ok on New INSTEON Device.

 

With comm being in question I would run Tools | Diagnostics | Event Viewer at LEVEL 3.  Then run New INSTEON Device.  That way if the device does not add the event trace will be available.

 

The ToggleLinc can be added the same way.

[chris87]

Lee, thank you so much for your help!  You have no idea how grateful I am.  I have more question if you don't mind.  I added my Garage kit, and it seems to work.  There is one small issue.  When it is off, and I hit on, the garage opens.  However, when I want to close the garage, I have to hit the button twice.  Basically, I have to turn it off and then back on, and the garage will close.  Is there a setting that I need to change?

[LeeG]

The Momentary mode controls the commands the I/O Linc Relay responds to.  Momentary B allows the relay to react to both On and Off commands, with either command coming from the button press turning the relay On. 

[chris87]

I actually have it set to Momentary B, but it only seems to respond to On commands.  Is there something that I am missing?

[LeeG]

Change the setting to Momentary A.   After that update is complete, change it back to Momentary B.   Momentary B should respond to a Scene On or Scene Off from the button press.  What is the Momentary timeout value?

[chris87]

I tried changing it to A and then back to B.  It is still giving me trouble.  The momentary hold time is set to 2.0.

[LeeG]

What ISY firmware is being used?

 

Help | About

[chris87]

The Firmware version is v.4.0.5.  The UI is v.4.2.15.  I wasn't sure if I should have upgraded to one of the RC versions.

[stusviews]

Does the garage door operate correctly with each push of the set button on the I/O Linc or does that, too, require two pushes?

[stusviews]

The Firmware version is v.4.0.5.  The UI is v.4.2.15.  I wasn't sure if I should have upgraded to one of the RC versions.

You need to update the Firmware, too, Step 6: http://forum.universal-devices.com/topic/14136-release-4215-rc5-is-now-available/

[LeeG]

Stu is right on, need to update to 4.2.15.   Momentary B is not working as it should.   Suggests the ISY is not updating the I/O Linc correctly.

[chris87]

I upgraded to 4.2.15 with no issues, but I am still having the problem.  Do I need to change anything or adjust the settings?

[stusviews]

Does the garage door operate correctly with each push of the set button on the I/O Linc or does that, too, require two pushes?

[chris87]

 

Does the garage door operate correctly with each push of the set button on the I/O Linc or does that, too, require two pushes?

 

When I use the set button, it works fine.  One push for opening and closing.

[stusviews]

Which device(s) are you using to control the I/O Linc, for example, I use a KPL button and a Mini remote?

[LeeG]

Right click on I/O Linc relay node, click Options at the bottom of the right side, click Query button in the Options popup.

 

Also click Help | About to confirm the update to 4.2.15 was successful. 

[stusviews]

I have had the ISY incorrectly identify the options for an I/O Linc. If all else fails:

 

Follow the instructions to manually set the I/O Linc to Momentary B or, preferably, install HouseLinc on a Windows computer and use that to set the options. Preferably because HL offers some options for some devices that the ISY doesn't. There is no need to keep HL running, just fire it up as needed. There is the added cost of a PLM and the Windows requirement.