Unable to link new Hidden Door Sensor

[PittCaleb]

Bought a few hidden door sensors for the outdoor entries to my home.  Physical install not a problem, however linking is.

 

They won't show up performing an auto-find.  When I manually add one with the 6-digit number, it fails with varrying error messages.  Using the light-bulb icon, it appears to find the device, but then states "2845-222 Insteon Hidden Door Sensor v.43 - Cannot add Insteon Device.

 

If I go through menu/link management/link a sensor/hidden door sensor, it seems to take a bit longer, but the error is then similar to above, but v.00, then "cannot determine Insteon Engine"

 

FTR, I am performing this sync in my office mere feet from the hub/modem.

 

Help greatly appreciated,

PittCaleb

[Brian H]

You did wake it  up first by holding the set button until the LED starts flashing?

Battery devices go into a battery saving mode and can't be accessed until you wake them up.

[EricK]

Battery operated devices have to be put into linking mode in order to be discovered. Check the manual for the door sensor. I think you have to hold the set button for a few seconds. Are you using an Isy or a hub.

[Techman]

Which version of the ISY firmware are you running? If it's an older version it may not support the device you're trying to add.

[LeeG]

All battery powered devices have to be put into linking mode manually by pressing and holding Set button. Then use New INSTEON Device, entering Insteon address, Name of choice, and use Auto Discover. Be sure to take device out of linking mode before moving on to next device.

 

What ISY Firmware is being used?

 

Release 4.0.5 does not work as the Hidden Door Sensor is not supported at that level. Install 4.2.17 and refresh Admin Console, being sure to clear Java cache including Applications. Click Help | About to verify both Firmware and UI indicate 4.2.17.

 

If it does not work with 4.2.17 run Tools | Diagnostics | Event Viewer at LEVEL 3 while adding Hidden Door Sensor and post event trace.