mschwab Posted November 15, 2014 Posted November 15, 2014 This glitch happened for (at least) the third time this morning - suddenly EVERY Insteon device in the house turned on at the same instant. This included every light and fan, my oxygenator, and even our two garage doors opened up! (From the I/O Lincs) (I'm just glad I haven't put any space heaters or door locks on Insteon yet!) It happened twice last weekend, but I waved it off as maybe a power glitch problem, and I didn't note the exact time. This morning I was just sitting in bed, and I noted the time. When I checked the ISY log, I can't see any evidence of commands being sent that would turned on all Insteon devices. I didn't think there even was a "Turn everything one at once" command in Insteon (like there sort of is with X10). Is this a general problem with Insteon? Or is the ISY-994i screwing up some how? This so unacceptable that I may need to give up on the ISY or Insteon or both. (Firmware: Insteon_UD994 v.4.1.2)
Teken Posted November 15, 2014 Posted November 15, 2014 (edited) This has been reported as a PLM firmware issue. You can engage Smarthome about obtaining a replacement PLM which has been upgraded to address early cap failure and the *ALL ON* firmware glitch. Please state what the information on the back of the PLM and the firmware from the ISY under the Tools -> Diagnostics -> PLM Info / Status. Edited November 15, 2014 by Teken
Brian H Posted November 15, 2014 Posted November 15, 2014 (edited) You may want to look at this thread. As others have had similar events happening. http://forum.universal-devices.com/topic/13815-another-all-on-event/ I would also be interested in what hardware version and firmware version your 2413S PLM is. Edited November 15, 2014 by Brian H
mschwab Posted November 15, 2014 Author Posted November 15, 2014 I reported the ISY version (4.1.2) already. I tried to capture the About window but it wouldn't let me paste it here. Ah, I presume you mean the PLM the ISY plugs in to (i have a few others). Let's see, it says: 2413S V1.B 1343 I also have a 2413U plugged in, in case I want to play with HouseLinc, and it also says V1.B and 1343. The other 2 PLMs are #5010Ks from SmartEnit (for EZIOs). The one that's plugged in says "2232-233 V1,B 1335". The one I haven't plugged in yet looks older: "2233-233 V1.7 1225". Should I assume that any PLM plugged in could be causing this glitch? (Not just the one connected to the ISY?) So I may need replacements from SmartEnit as well as SmartHome?
Teken Posted November 15, 2014 Posted November 15, 2014 (edited) I reported the ISY version (4.1.2) already. I tried to capture the About window but it wouldn't let me paste it here. Ah, I presume you mean the PLM the ISY plugs in to (i have a few others). Let's see, it says: 2413S V1.B 1343 I also have a 2413U plugged in, in case I want to play with HouseLinc, and it also says V1.B and 1343. The other 2 PLMs are #5010Ks from SmartEnit (for EZIOs). The one that's plugged in says "2232-233 V1,B 1335". The one I haven't plugged in yet looks older: "2233-233 V1.7 1225". Should I assume that any PLM plugged in could be causing this glitch? (Not just the one connected to the ISY?) So I may need replacements from SmartEnit as well as SmartHome? When you select the *Tools* Diagnostics -> PLM Info Status in the Admin Console what does it say the firmware is for the PLM that connects to the ISY. This is the only one that matters at this point in time. Edited November 15, 2014 by Teken
LeeG Posted November 15, 2014 Posted November 15, 2014 The latest PLM available from Smarthome may have a fix for this. It should arrive here in a day or two. If really running 4.1.2 upgrade to 4.2.18. This is not an ISY problem but there is good maintenance between 4.1.2 and 4.2.18
mschwab Posted November 15, 2014 Author Posted November 15, 2014 PLM Info/Status = 28.CD.FC v9B / Connected Sounds like it's way behind the vEF mentioned in the other thread. So, should I order new PLMs from SmartHome, UDI, SmartEnit, or all of the above? How do I insure they have the latest firmware?
Teken Posted November 15, 2014 Posted November 15, 2014 PLM Info/Status = 28.CD.FC v9B / Connected Sounds like it's way behind the vEF mentioned in the other thread. So, should I order new PLMs from SmartHome, UDI, SmartEnit, or all of the above? How do I insure they have the latest firmware? Before you throw any money at this please engage Smarthome about this issue. If the unit is within the 2 year warranty period they will send out a new one to you. I also suspect (good guess) that even if its out of the two year warranty period they will assist you either way. Please give them an opportunity to help you resolve this issue and report the final outcome.
mschwab Posted November 15, 2014 Author Posted November 15, 2014 Actually, I guess the 2413U was to connect the SimpleHomeNet utility suite. But, now when I plug back in the 2413U I still can't get the utility to connect to it (so that maybe I can report it's firmware version.)
LeeG Posted November 15, 2014 Posted November 15, 2014 (edited) V.EF is a test only variant. I think the PLM firmware with the fix will be V.9C or later V.9x The Utility works with a 2413U. Sounds like the wrong Comm port number is being supplied to the Utility. Edited November 15, 2014 by LeeG
mschwab Posted November 15, 2014 Author Posted November 15, 2014 Ah, NM. I found the ISY order from SmartHome, 16/06/2013 I'll contact them. Thanks.
mschwab Posted November 15, 2014 Author Posted November 15, 2014 (edited) Thanks for the help, guys, I didn't think to search for "All On" in the forums. Looks like this has been going on for awhile. Glad I came in on the tail end of it, where the fix appears to be in sight. I called SmartHome, and they are sending me a new 2413S, charging my credit card, which they will refund when they get the old PLM back. The gal on the phone wasn't too technical, but she did have a note mentioning the need for a firmware upgrade, and that the new PLM was "2.0". Hopefully that means it matches the "Rev 2.0, v9E, date code 1425" mentioned it the other threads. I still don't know if I need to replace the #5010Ks from SmartEnit, or the 2413U. Or if this is only a problem for the PLM that is connected to the ISY? Edited November 15, 2014 by mschwab
LeeG Posted November 15, 2014 Posted November 15, 2014 (edited) No one has reported an All On from using a device. Every device (except battery powered) has a PLM inside. That is what a device uses to communicate Insteon. Edited November 15, 2014 by LeeG
mschwab Posted November 21, 2014 Author Posted November 21, 2014 No one has reported an All On from using a device. Every device (except battery powered) has a PLM inside. That is what a device uses to communicate Insteon. I'm not sure what you're saying here - that I need to replace every device because they all might have rev v9B firmware in their PLMs? I just got my new PLM this morning - v2.0 1438 v9E. I had to unplug my ISY and replug to get it to recognize the new PLM. Then, it was a long time (20-30 minutes) popping up busy dialogs. (Which I guess I should have expected - hopefully the ISY reloaded all the necessary links into the new PLM?)
Teken Posted November 21, 2014 Posted November 21, 2014 I'm not sure what you're saying here - that I need to replace every device because they all might have rev v9B firmware in their PLMs? I just got my new PLM this morning - v2.0 1438 v9E. I had to unplug my ISY and replug to get it to recognize the new PLM. Then, it was a long time (20-30 minutes) popping up busy dialogs. (Which I guess I should have expected - hopefully the ISY reloaded all the necessary links into the new PLM?) No, you do not have to replace all of your Insteon devices. What LeeG was trying to relay was that all (natively) they all have a similar PLM chip set. If you just installed a new PLM you should have followed the replacement steps outlined in the Wiki.
LeeG Posted November 21, 2014 Posted November 21, 2014 There is a procedure in the Wiki for installing a new PLM. Simply connecting to the new PLM is not enough. All link records that have the old PLM Insteon address have to be updated. Here is the link to the Wiki ..... http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29
mschwab Posted November 22, 2014 Author Posted November 22, 2014 Thanks, but now that I've already done it, is it too late? My ISY seems to have forgotten how to talk to most of the devices on its list, saying "check connections" even on hard-wired switches that haven't changed.
mschwab Posted November 22, 2014 Author Posted November 22, 2014 "Never replace your PLM while the ISY is running " - again too late!
Teken Posted November 22, 2014 Posted November 22, 2014 Don't worry about it now. Just perform the PLM replacement process. Report back the outcome once done. Encrypted By: Phoenix Security Solutions
Brian H Posted November 22, 2014 Posted November 22, 2014 (edited) If you did not do anything to scenes or modules. After changing the PLM. Use the PLM replacement instructions in the links provided. If you made some changes. Some links you added with the new PLM not detected may have improper links in them. Though most should still be OK. Edited November 22, 2014 by Brian H
mschwab Posted November 22, 2014 Author Posted November 22, 2014 Yeah, after the Restore PLM most things seem to work right. The devices I tried to control before and failed - mostly showing a red "!" now, the Write Update to Device command seemed to fix. Got a few programs that don't work though - I'll have to debug those later. Thanks again.
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