Cannot link motion sensor and leak sensor

[vphagura]

Hi,

 

I have ISY 994i with firmware upgraded to 4.2.23 and I have many devices hooked to it and working fine. 

I recently bought a Motion Sensor 2842-222 and Leakage sensor 2852-222 and I have been trying really hard to get this to hook to my ISY but in-vane.

I returned these, as was told by the customer support that they may be bad, so got them replaced and unfortunately the same behavior with the new devices.

 

I can link any other component - like my existing  motion sensor without issues and works fine.

 

I would really appreciate any help on this. Here is the Event log of the leak sensor that I tried:

 

 

 

Sat 02/14/2015 03:51:54 PM : [iNST-SRX    ] 02 50 14.5B.97 00.00.01 CB 11 01    LTONRR (01)

 

Sat 02/14/2015 03:51:54 PM : [std-Group   ] 14.5B.97-->Group=1, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:51:54 PM : [D2D EVENT   ] Event [14 5B 97 1] [DON] [1] uom=0 prec=-1

 

Sat 02/14/2015 03:51:54 PM : [  14 5B 97 1]      DON   1

 

Sat 02/14/2015 03:51:54 PM : [iNST-SRX    ] 02 50 14.5B.97 00.00.01 CB 11 01    LTONRR (01)

 

Sat 02/14/2015 03:51:54 PM : [std-Group   ] 14.5B.97-->Group=1, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:51:54 PM : [iNST-DUP    ] Previous message ignored.

 

Sat 02/14/2015 03:51:54 PM : [iNST-SRX    ] 02 50 14.5B.97 1C.FD.23 41 11 01    LTONRR (01)

 

Sat 02/14/2015 03:51:54 PM : [std-Cleanup ] 14.5B.97-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

 

Sat 02/14/2015 03:51:54 PM : [iNST-DUP    ] Previous message ignored.

 

Sat 02/14/2015 03:52:04 PM : [iNST-SRX    ] 02 50 14.5B.97 00.00.01 CB 11 01    LTONRR (01)

 

Sat 02/14/2015 03:52:04 PM : [std-Group   ] 14.5B.97-->Group=1, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:04 PM : [D2D EVENT   ] Event [14 5B 97 1] [DON] [1] uom=0 prec=-1

 

Sat 02/14/2015 03:52:04 PM : [  14 5B 97 1]      DON   1

 

Sat 02/14/2015 03:52:04 PM : [36 D0 19    ] Added to list of devices to link to ISY

 

Sat 02/14/2015 03:52:04 PM : [iNST-TX-I1  ] 02 62 36 D0 19 0F 0D 00

 

Sat 02/14/2015 03:52:04 PM : [iNST-ACK    ] 02 62 36.D0.19 0F 0D 00 06                 (00)

 

Sat 02/14/2015 03:52:05 PM : [iNST-SRX    ] 02 50 36.D0.19 1C.FD.23 2B 0D 02           (02)

 

Sat 02/14/2015 03:52:05 PM : [std-Direct Ack] 36.D0.19-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:05 PM : [iNST-TX-I1  ] 02 62 36 D0 19 0F 10 00

 

Sat 02/14/2015 03:52:05 PM : [iNST-ACK    ] 02 62 36.D0.19 0F 10 00 06          ID-REQ (00)

 

Sat 02/14/2015 03:52:06 PM : [iNST-SRX    ] 02 50 36.D0.19 1C.FD.23 2B 10 00    ID-REQ (00)

 

Sat 02/14/2015 03:52:06 PM : [std-Direct Ack] 36.D0.19-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:06 PM : [iNST-SRX    ] 02 50 36.D0.19 10.08.43 87 02 00           (00)

 

Sat 02/14/2015 03:52:06 PM : [std-Broadcast] 36.D0.19-->10.08.43, Max Hops=3, Hops Left=1

 

Sat 02/14/2015 03:52:06 PM : [36 D0 19 0  ] Calibrating engine version

 

Sat 02/14/2015 03:52:06 PM : [iNST-TX-I2CS] 02 62 36 D0 19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

 

Sat 02/14/2015 03:52:06 PM : [iNST-ACK    ] 02 62 36.D0.19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

 

Sat 02/14/2015 03:52:07 PM : [iNST-SRX    ] 02 50 36.D0.19 1C.FD.23 2B 2F 00           (00)

 

Sat 02/14/2015 03:52:07 PM : [std-Direct Ack] 36.D0.19-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:16 PM : [iNST-SRX    ] 02 50 14.5B.97 00.00.01 CB 11 01    LTONRR (01)

 

Sat 02/14/2015 03:52:16 PM : [std-Group   ] 14.5B.97-->Group=1, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:16 PM : [D2D EVENT   ] Event [14 5B 97 1] [DON] [1] uom=0 prec=-1

 

Sat 02/14/2015 03:52:16 PM : [  14 5B 97 1]      DON   1

 

Sat 02/14/2015 03:52:16 PM : [iNST-SRX    ] 02 50 14.5B.97 00.00.01 CB 11 01    LTONRR (01)

 

Sat 02/14/2015 03:52:16 PM : [std-Group   ] 14.5B.97-->Group=1, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:16 PM : [iNST-DUP    ] Previous message ignored.

 

Sat 02/14/2015 03:52:16 PM : [iNST-TX-I2CS] 02 62 36 D0 19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

 

Sat 02/14/2015 03:52:16 PM : [iNST-ACK    ] 02 62 36.D0.19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

 

Sat 02/14/2015 03:52:17 PM : [iNST-SRX    ] 02 50 36.D0.19 1C.FD.23 2B 2F 00           (00)

 

Sat 02/14/2015 03:52:17 PM : [std-Direct Ack] 36.D0.19-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:26 PM : [iNST-TX-I2CS] 02 62 36 D0 19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

 

Sat 02/14/2015 03:52:26 PM : [iNST-ACK    ] 02 62 36.D0.19 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

 

Sat 02/14/2015 03:52:26 PM : [iNST-SRX    ] 02 50 36.D0.19 1C.FD.23 2B 2F 00           (00)

 

Sat 02/14/2015 03:52:26 PM : [std-Direct Ack] 36.D0.19-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Sat 02/14/2015 03:52:30 PM : [36 D0 19 0  ] Failed to add device, reason 9

 

Sat 02/14/2015 03:52:30 PM : [All         ] Writing 0 bytes to devices

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Connecting to api.aerisapi.com

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Successfully Processed HAMW Response

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Connecting to api.aerisapi.com

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Successfully Processed HAMW Response

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Connecting to api.aerisapi.com

 

Sat 02/14/2015 03:52:34 PM : CLI-HAMW: Successfully Processed HAMW Response

 

 

 

Thx in advance

Vijay

 

[LeeG]

The Motion Sensor is not responding correctly to one of the initial commands.

Wed 02/18/2015 11:34:57 AM : [14 c1 c7 ] Added to list of devices to link to ISY
Wed 02/18/2015 11:34:57 AM : [iNST-TX-I1 ] 02 62 14 C1 C7 0F 0D 00
Wed 02/18/2015 11:34:57 AM : [iNST-ACK ] 02 62 14.C1.C7 0F 0D 00 06 (00)
Wed 02/18/2015 11:34:57 AM : [iNST-SRX ] 02 50 14.C1.C7 22.80.0B 2B 0D 02 (02)
Wed 02/18/2015 11:34:57 AM : [std-Direct Ack] 14.C1.C7-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Wed 02/18/2015 11:34:57 AM : [iNST-TX-I1 ] 02 62 14 C1 C7 0F 10 00
Wed 02/18/2015 11:34:57 AM : [iNST-ACK ] 02 62 14.C1.C7 0F 10 00 06 ID-REQ (00)
Wed 02/18/2015 11:34:58 AM : [iNST-SRX ] 02 50 14.C1.C7 22.80.0B 2B 10 00 ID-REQ (00)
Wed 02/18/2015 11:34:58 AM : [std-Direct Ack] 14.C1.C7-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Wed 02/18/2015 11:34:58 AM : [iNST-SRX ] 02 50 14.C1.C7 10.01.41 8B 02 01 (01)
Wed 02/18/2015 11:34:58 AM : [std-Broadcast] 14.C1.C7-->10.01.41, Max Hops=3, Hops Left=2
Wed 02/18/2015 11:34:58 AM : [14 C1 C7 0 ] Calibrating engine version
Wed 02/18/2015 11:34:58 AM : [iNST-TX-I2CS] 02 62 14 C1 C7 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0
Wed 02/18/2015 11:34:58 AM : [iNST-ACK ] 02 62 14.C1.C7 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)
Wed 02/18/2015 11:34:59 AM : [iNST-SRX ] 02 50 14.C1.C7 22.80.0B 2B 2F 00 (00)
Wed 02/18/2015 11:34:59 AM : [std-Direct Ack] 14.C1.C7-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Wed 02/18/2015 11:34:59 AM : [iNST-ERX ] 02 51 14 C1 C7 22 80 0B 11 2F 00 00 01 0F FF 01 E2 01 16 3F 93 FF 1F 01 D7
Wed 02/18/2015 11:34:59 AM : [Ext-Direct ] 14.C1.C7-->ISY/PLM Group=0, Max Hops=1, Hops Left=0
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 0 ] Using Database Link Table offset 0x0FF8 (reported 0x0FF8)
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 1 ] Start : Adding device to ISY
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 1 ] Finish : Adding device to ISY was Successful
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 1 ] Link 0 : 0FF8 [E20122800B010001] Saving [E20122800B010001]
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 2 ] Start : Adding device to ISY
Wed 02/18/2015 11:34:59 AM : [14 C1 C7 2 ] Finish : Adding device to ISY was Successful
 

There is more trace after this but this shows the missing response.

 

Try factory resetting the Motion Sensor, manually putting it into linking mode and position near 2413S PLM. 

[LeeG]

This is the first part of a Hidden Door Sensor showing the same missing device response.

 

Wed 02/18/2015 11:53:38 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:53:38 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:53:38 AM : [D2D EVENT   ] Event [14 C1 C7 1] [DON] [1] uom=0 prec=-1

Wed 02/18/2015 11:53:38 AM : [  14 C1 C7 1]      DON   1

Wed 02/18/2015 11:53:38 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:53:38 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:53:38 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:53:38 AM : [iNST-SRX    ] 02 50 14.C1.C7 22.80.0B 41 11 01    LTONRR (01)

Wed 02/18/2015 11:53:38 AM : [std-Cleanup ] 14.C1.C7-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Wed 02/18/2015 11:53:38 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:53:38 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:53:38 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:53:38 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:53:38 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:53:38 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:53:38 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:54:06 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:54:06 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:06 AM : [D2D EVENT   ] Event [14 C1 C7 1] [DON] [1] uom=0 prec=-1

Wed 02/18/2015 11:54:06 AM : [  14 C1 C7 1]      DON   1

Wed 02/18/2015 11:54:06 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:54:06 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:06 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:54:06 AM : [iNST-SRX    ] 02 50 14.C1.C7 22.80.0B 41 11 01    LTONRR (01)

Wed 02/18/2015 11:54:06 AM : [std-Cleanup ] 14.C1.C7-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Wed 02/18/2015 11:54:06 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:54:06 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:54:06 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:06 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:54:07 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:54:07 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:07 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:54:19 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:54:19 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:19 AM : [D2D EVENT   ] Event [14 C1 C7 1] [DON] [1] uom=0 prec=-1

Wed 02/18/2015 11:54:19 AM : [  14 C1 C7 1]      DON   1

Wed 02/18/2015 11:54:19 AM : [iNST-SRX    ] 02 50 14.C1.C7 00.00.01 CB 11 01    LTONRR (01)

Wed 02/18/2015 11:54:19 AM : [std-Group   ] 14.C1.C7-->Group=1, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:19 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:54:20 AM : [iNST-SRX    ] 02 50 14.C1.C7 22.80.0B 41 11 01    LTONRR (01)

Wed 02/18/2015 11:54:20 AM : [std-Cleanup ] 14.C1.C7-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Wed 02/18/2015 11:54:20 AM : [iNST-DUP    ] Previous message ignored.

Wed 02/18/2015 11:54:20 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:54:20 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:20 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:54:20 AM : [iNST-SRX    ] 02 50 14.C1.C7 11.01.01 CB 06 00           (00)

Wed 02/18/2015 11:54:20 AM : [std-Group   ] 14.C1.C7-->11.01.01, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:20 AM : [iNST-INFO   ] Previous message ignored.

Wed 02/18/2015 11:54:27 AM : [2c 71 c2    ] Added to list of devices to link to ISY

Wed 02/18/2015 11:54:27 AM : [iNST-TX-I1  ] 02 62 2C 71 C2 0F 0D 00

Wed 02/18/2015 11:54:27 AM : [iNST-ACK    ] 02 62 2C.71.C2 0F 0D 00 06                 (00)

Wed 02/18/2015 11:54:27 AM : [iNST-SRX    ] 02 50 2C.71.C2 22.80.0B 2B 0D 02           (02)

Wed 02/18/2015 11:54:27 AM : [std-Direct Ack] 2C.71.C2-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:27 AM : [iNST-TX-I1  ] 02 62 2C 71 C2 0F 10 00

Wed 02/18/2015 11:54:27 AM : [iNST-ACK    ] 02 62 2C.71.C2 0F 10 00 06          ID-REQ (00)

Wed 02/18/2015 11:54:28 AM : [iNST-SRX    ] 02 50 2C.71.C2 22.80.0B 2B 10 00    ID-REQ (00)

Wed 02/18/2015 11:54:28 AM : [std-Direct Ack] 2C.71.C2-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:28 AM : [iNST-SRX    ] 02 50 2C.71.C2 10.11.43 8B 02 11           (11)

Wed 02/18/2015 11:54:28 AM : [std-Broadcast] 2C.71.C2-->10.11.43, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:28 AM : [2C 71 C2 0  ] Calibrating engine version

Wed 02/18/2015 11:54:28 AM : [iNST-TX-I2CS] 02 62 2C 71 C2 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Wed 02/18/2015 11:54:28 AM : [iNST-ACK    ] 02 62 2C.71.C2 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Wed 02/18/2015 11:54:29 AM : [iNST-SRX    ] 02 50 2C.71.C2 22.80.0B 2B 2F 00           (00)

Wed 02/18/2015 11:54:29 AM : [std-Direct Ack] 2C.71.C2-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

Wed 02/18/2015 11:54:29 AM : [iNST-ERX    ] 02 51 2C 71 C2 22 80 0B 11 2F 00 00 01 0F FF 01 62 03 22 80 0B 01 00 03 AB 

Wed 02/18/2015 11:54:29 AM : [Ext-Direct  ] 2C.71.C2-->ISY/PLM Group=0, Max Hops=1, Hops Left=0

Wed 02/18/2015 11:54:29 AM : [2C 71 C2 0  ] Using Database Link Table offset 0x0FF8 (reported 0x0FF8)

Wed 02/18/2015 11:54:29 AM : [2C 71 C2 1  ] Start : Adding device to ISY

Wed 02/18/2015 11:54:29 AM : [2C 71 C2 1  ] Finish : Adding device to ISY was Successful

Wed 02/18/2015 11:54:29 AM : [2C 71 C2 1  ] Link    0 : 0FF8 [E20122800B010001] Saving  [E20122800B010001]