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Can't Access ELKM1G through ElkRP


sanders2222

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I've posted this problem before on this forum as well as CocoonTech.com and never got a response how to fix it. So I'm posting this in case someone else out there has/is experiencing this issue!

 

Problem:  For about a year, I have not been able to access the Elk Console through the ElkRP software.  When I would try, it asked for a Username and password. When I tried my information, an error dialog box popped up (attached image).

 

Even though I could not access the M1XEP, the ISY never had an issue with communicating with the ELK.

 

Upon a suggestion from Michel, I contacted ElkProducts Tech Support (though their web site states they do not provide support to consumers, only installers).  I called them & in less than a minute, my problem was resolved!

 

THANK YOU MICHEL AND ELK PRODUCTS TECH SUPPORT!

 

Solution: The Elk Tech Support guy gave me a Username and password (Supervisor) and the console opened.  Then he had me go to /Setup/Operators/  and uncheck the box 'Enable multi-operator access'.  Then 'Save & Exit'.  Boom!  PROBLEM RESOLVED!

 

Now the software no longer asks for a password when opening.

post-1132-0-00534100-1431109492_thumb.png

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