Grizzy Posted August 6, 2015 Share Posted August 6, 2015 Hello AUTELIS, Please answer your forum posts on the AUTELIS Website Forum. Keys to success: #1) Sell a quality product and stand behind it. #2) Listen and Respond to your customers requests. Your off to a good start ! , Reference the This ISY forum .... They have done it right !! Don Link to comment Share on other sites More sharing options...
larryllix Posted August 6, 2015 Share Posted August 6, 2015 Hello AUTELIS, Please answer your forum posts on the AUTELIS Website Forum. .... Don I don't think Autelis participates here. Link to comment Share on other sites More sharing options...
Teken Posted August 6, 2015 Share Posted August 6, 2015 Hello AUTELIS, Please answer your forum posts on the AUTELIS Website Forum. Keys to success: #1) Sell a quality product and stand behind it. #2) Listen and Respond to your customers requests. Your off to a good start ! , Reference the This ISY forum .... They have done it right !! Don Hello Don, Unfortunately I have not seen the vendor participate in this dedicated forum for more than a year. I have out of respect for the forum members and *potential* new customers been updating this site from time to time. If there are ever new bugs, firmware, or developments I try very hard to relay the same information here and in the Autelis site. I do so because I don't want this forum to be placed in the *Archive / Abandoned* sections as you see below. The (a) typical response time in the Autelis Forum is typically 24-72 hours from the time of writing M-F. I am unsure what kind of SLA they have set for themselves but it should be noted there is really only one person in this company. I am sure he will answer your question with in the allotted time I have indicated above. Link to comment Share on other sites More sharing options...
Grizzy Posted August 6, 2015 Author Share Posted August 6, 2015 Hi Teken, Thanks for the insight. I posted my suggestion and concerns I had on the Autelis Forum as you recommended. I have not received a reply after a reasonable length of time based on my experience and other posts here on UD ISY Forum. Yes it is very unfortunate since he has a product dedicated to the ISY ? I was one new customer because of your posts here. Thanks for updating this section for Autelis updates and etc. It's very convenient for the ISY/Autelis users. Don Link to comment Share on other sites More sharing options...
Teken Posted August 6, 2015 Share Posted August 6, 2015 Hello Don, No worries, if there is anything I can do or help out with please do let me know. Link to comment Share on other sites More sharing options...
Grizzy Posted August 6, 2015 Author Share Posted August 6, 2015 I don't think Autelis participates here. Hi larryllix, Unfortunate indeed when he has a product specifically designed for the ISY. Gee this is his customer base, what a better place to promote his product and receive feedback on bugs, changes and above all keep his customers informed and satisfied.. Really seems like a good product thus far. I think a few more options to improve the flexibility and usability of the 1 wire would greatly improve the it's functionality. Don Link to comment Share on other sites More sharing options...
Grizzy Posted August 6, 2015 Author Share Posted August 6, 2015 Hello Don, No worries, if there is anything I can do or help out with please do let me know. Please, add your comments on the Autelis Forum. Thanks Don Link to comment Share on other sites More sharing options...
Teken Posted August 6, 2015 Share Posted August 6, 2015 Please, add your comments on the Autelis Forum. Thanks Don Already done! Ha . . . ️ Ideals are peaceful - History is violent Link to comment Share on other sites More sharing options...
Grizzy Posted August 6, 2015 Author Share Posted August 6, 2015 Hello Don, No worries, if there is anything I can do or help out with please do let me know. THANKS, I SEE IT. Don Link to comment Share on other sites More sharing options...
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