osurh18 Posted September 24, 2015 Posted September 24, 2015 I had an IO Linc and garage door sensor kit that had been working fine. We moved into a new house and took it with us. We factory reset our ISY and have been setting up our dimmers and switches without any issues. I installed the IO Linc and sensor yesterday. When I first started to link it to my ISY everything seemed fine. I was able to setup the device and use the admin console to control the device. The next time I logged in through the admin panel I got "Cannot communicate with.....Sensor. Please check connections. I tried removing the device and relinking it. I got the same error. I then removed the device again and did a factory reset to my IOLinc. I got the same error when I tried to link it again. All of the other devices are working fine. Any suggestions
stusviews Posted September 24, 2015 Posted September 24, 2015 The I/O Linc is powerline only. Have you ensured that your dual-band device have bridged the opposite legs of the split, single-phase electric supply? Do you have any dual-band devices in the garage? Temporarily power the I/O Linc from another circuit (using a ling extension cod). Can you control the I/O Linc now?
osurh18 Posted September 24, 2015 Author Posted September 24, 2015 So I just tried to link to a different IOLinc plugged into an outlet within the house and I got the same error Any suggestions
jerlands Posted September 24, 2015 Posted September 24, 2015 So I just tried to link to a different IOLinc plugged into an outlet within the house and I got the same error Any suggestions What's the firmware and UI version and how many devices do you currently have installed? Jon...
stusviews Posted September 24, 2015 Posted September 24, 2015 So I just tried to link to a different IOLinc plugged into an outlet within the house and I got the same error Any suggestions I suggest that you answer my questions.
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