Teken Posted January 28, 2016 Share Posted January 28, 2016 What is the intended purpose of the *More Info* button in the Admin Console? As pressing it simply launches a web page with nothing but a blue page. Link to comment
paulbates Posted January 28, 2016 Share Posted January 28, 2016 What is the intended purpose of the *More Info* button in the Admin Console? As pressing it simply launches a web page with nothing but a blue page. Mine gives a window similar to ISY information with my name and email used for the account Since I have the deluxe version, I also get unicorns and ponies Link to comment
Teken Posted January 28, 2016 Author Share Posted January 28, 2016 Mine gives a window similar to ISY information with my name and email used for the account Since I have the deluxe version, I also get unicorns and ponies I have no words . . . Link to comment
stusviews Posted January 28, 2016 Share Posted January 28, 2016 I get that same scene/screen that's found in Canada--no words Link to comment
paulbates Posted January 28, 2016 Share Posted January 28, 2016 What I get looks like this. Its centered in the browser window which is the portal blue color A number of the fields are blanks, and I also covered up that area to hide details. Its pretty much the same info you can get from the the ISY Portal Information drop down selection. Link to comment
Teken Posted January 28, 2016 Author Share Posted January 28, 2016 I get that same scene/screen that's found in Canada--no words LMAO . . . What I get looks like this. Its centered in the browser window which is the portal blue color A number of the fields are blanks, and I also covered up that area to hide details. Its pretty much the same info you can get from the the ISY Portal Information drop down selection. portal.JPG Hrmm that's interesting because there isn't a thing in mine besides a solid blue screen. I thought after reading your reply it was because I didn't fill in the other details in the portal. So I went in there and placed random information and waited to see if the controller would reflect the same. Sadly, that obviously wasn't the details that populates that field . . . Link to comment
stusviews Posted January 28, 2016 Share Posted January 28, 2016 Good to know that the portal offers choices, uninformed and not informed. This or this Link to comment
KeithL Posted January 28, 2016 Share Posted January 28, 2016 Blue screen for me also. I noticed this the other day. And I'm mad no unicorns or ponies. Just a chupacabra. Link to comment
Teken Posted January 28, 2016 Author Share Posted January 28, 2016 Good to know that the portal offers choices, uninformed and not informed. This blank2.JPG or this blank1.JPG LOL . . . Blue screen for me also. I noticed this the other day. And I'm mad no unicorns or ponies. Just a chupacabra. LOL . . . Maybe we got the GT model instead of the GTS Super Charged Twin Turbo Deluxe? Link to comment
Michel Kohanim Posted January 28, 2016 Share Posted January 28, 2016 Hi Guys, Thanks so very much for bringing this to our attention. We are looking into this. Basically, this is the information that you enter during account setup. I am not sure why it's blank though! With kind regards, Michel Link to comment
Teken Posted January 28, 2016 Author Share Posted January 28, 2016 Hi Guys, Thanks so very much for bringing this to our attention. We are looking into this. Basically, this is the information that you enter during account setup. I am not sure why it's blank though! With kind regards, Michel We got the GT model that's the answer! Link to comment
Michel Kohanim Posted January 28, 2016 Share Posted January 28, 2016 Hello all, Those who have a blank screen, can you please let me know what operating system and browser you use? The problem is that the ID is blank. With kind regards, Michel Link to comment
Teken Posted January 28, 2016 Author Share Posted January 28, 2016 Hello all, Those who have a blank screen, can you please let me know what operating system and browser you use? The problem is that the ID is blank. With kind regards, Michel Windows 7 Enterprise & Ultimate 32/64 bit OS. Using the latest release of Chrome browser. Also, in case it wasn't obvious I deleted the URL identifiers at the end. In the end, we will remember not the words of our enemies, but the silence of our friends. Link to comment
Michel Kohanim Posted January 28, 2016 Share Posted January 28, 2016 Hi Benoit, Can you please copy/paste the URL into another browser? With kind regards, Michel Link to comment
jerlands Posted January 28, 2016 Share Posted January 28, 2016 Hello all, Those who have a blank screen, can you please let me know what operating system and browser you use? The problem is that the ID is blank. With kind regards, Michel Conversely... Portal Account information fully loads for me under Windows XP x86 using java application with Firefox popup.. everything fully updated. Edit: Also pasted url into Chrome and information also loads successfully. Edit #2: Also tested on Windows 10 x64 using java application and successfully populated in Firefox popup. Java, Windows, Firefox all fully updated Jon.... Link to comment
Xathros Posted January 28, 2016 Share Posted January 28, 2016 It all works fine for me in Safari, Chrome and Firefox on MAC OSX 10.11.3. After filling in all of the info in the portal, all fields in this display are populated. -Xathros Link to comment
paulbates Posted January 28, 2016 Share Posted January 28, 2016 Blue screen for me also. I noticed this the other day. And I'm mad no unicorns or ponies. Just a chupacabra. If O'Reilly runs out of options for mascot for their book series, they know who to talk to Link to comment
KeithL Posted January 28, 2016 Share Posted January 28, 2016 Hello all, Those who have a blank screen, can you please let me know what operating system and browser you use? The problem is that the ID is blank. With kind regards, Michel Michel, On the machine I'm on now it is Windows 7 Professional and IE 11. Just tested and still blue. Copied URL into Chrome, same machine, still just blue. -Keith Link to comment
Michel Kohanim Posted January 29, 2016 Share Posted January 29, 2016 Hi Keith, Does the URL end with ?id=some_number? Teken, The purpose is this: the portal allows different accounts access to ISY (after you approve it locally on the Admin Console). For instance, for tech support, I can add an ISY to UDI account. The customer, then, can click on More Info to see what this account is and any contact information before accepting/approving the connection. This is mostly used for utilities so that the customer knows where the request is coming from. Of course, utilities do not get full access. Only error log and system log and a few other utility related functions. In short, if you ever go to the Portal tab and see an account is waiting for Approval, DO NOT approve unless you know who the originator is. With kind regards, Michel Link to comment
Teken Posted January 29, 2016 Author Share Posted January 29, 2016 Hi Keith, Does the URL end with ?id=some_number? Teken, The purpose is this: the portal allows different accounts access to ISY (after you approve it locally on the Admin Console). For instance, for tech support, I can add an ISY to UDI account. The customer, then, can click on More Info to see what this account is and any contact information before accepting/approving the connection. This is mostly used for utilities so that the customer knows where the request is coming from. Of course, utilities do not get full access. Only error log and system log and a few other utility related functions. In short, if you ever go to the Portal tab and see an account is waiting for Approval, DO NOT approve unless you know who the originator is. With kind regards, Michel Hello Michel, Understood about unknown pending approvals on the system but hope to find out why the *More Info* is blank when pressed. Link to comment
paulbates Posted January 30, 2016 Share Posted January 30, 2016 I'm using W10: IE, Edge and Firefox all return the Account window with correct info, except Address and Website fields are blank. FYI only, I'm ok with it as is Paul Link to comment
KeithL Posted January 30, 2016 Share Posted January 30, 2016 Hi Keith, Does the URL end with ?id=some_number? Teken, The purpose is this: the portal allows different accounts access to ISY (after you approve it locally on the Admin Console). For instance, for tech support, I can add an ISY to UDI account. The customer, then, can click on More Info to see what this account is and any contact information before accepting/approving the connection. This is mostly used for utilities so that the customer knows where the request is coming from. Of course, utilities do not get full access. Only error log and system log and a few other utility related functions. In short, if you ever go to the Portal tab and see an account is waiting for Approval, DO NOT approve unless you know who the originator is. With kind regards, Michel Yes Michel it does, a 24 digit string I think it was. -Keith Link to comment
Michel Kohanim Posted February 1, 2016 Share Posted February 1, 2016 Hi Keith/Teken, When you login to the Portal, are all those information filled out? i.e. when you setup your account, did you put long description, contact information, etc. ? With kind regards, Michel Link to comment
stusviews Posted February 1, 2016 Share Posted February 1, 2016 I filled in Short Name, Description, Contact name and Contact email. I did not fill in Address, Web Site nor Contact phone. I still get the blank blue screen. Link to comment
Teken Posted February 1, 2016 Author Share Posted February 1, 2016 As indicated above I too filled in all related fields and waited about 30 minutes in case there was some kind of replication process needed. Sadly, nothing happen. The blank screen isn't a huge issue I simply wanted to call out this problem in hopes of avoiding support calls. In the end, we will remember not the words of our enemies, but the silence of our friends. Link to comment
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