flsenior Posted February 5, 2016 Share Posted February 5, 2016 I have 2 scenes that will not turn on/off reliably when using the Amazon Echo (Home Connected Module) or MobiLinc (ISY Portal). The same scenes will operate 100% when using any of the switches in the scene by depressing the keypad button, dimmer toggle or communication to the scene via the ISY on my desktop. An representative example of a problem scene is: (1) 2476D switchLinc Dimmer (responder) (3) 2486D KeypadLinc Dimmer (controllers) The keypad buttons will turn ON (illuminate) as requested. The 2476D toggle will remain OFF. The ISY desktop indicates the current state as ON for all devices. The light wired to the 2476D is OFF. The opposite situation will happen where the keypad buttons will go OFF when requested and the 2476D toggle will remain ON. The light wired to the 2476D will remain ON. The ISY desktop will indicate OFF as the current state for all devices. All thoughts are appreciated. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 7, 2016 Share Posted February 7, 2016 Hi flsenior, Please right mouse click on the scene | Diagnostics | Scene Test. If you see some do not succeed, then, what you might want to try is to move the PLM to a different outlet and especially one that's not shared with other transformers and power supplies. With kind regards, Michel Link to comment Share on other sites More sharing options...
flsenior Posted February 8, 2016 Author Share Posted February 8, 2016 I will try to find a way to move the PLM. The PLM is only 6 mo old but I wonder if it isn't a source of my issues. I ran the scene test that you mentioned above. I have tried to attach the files to this message but had problems with both flash player and standard upload options. Is there another method of sending the scene tests as they show failures? Link to comment Share on other sites More sharing options...
LeeG Posted February 8, 2016 Share Posted February 8, 2016 The event viewer popup has Icon on bottom right side that copies to clipboard. Paste into forum post. Link to comment Share on other sites More sharing options...
flsenior Posted February 9, 2016 Author Share Posted February 9, 2016 Here are 3 different scene tests that I ran which are representative of the erratic results that I experience. The PLM is 6 mo. old and my problems are recent so maybe the root cause is the PLM. In any case, I would appreciate interpretation of these tests as I have no idea how to read them. I can run any of these scenes several times and have a series of failures and a series of successful runs. Mon 02/08/2016 07:16:41 PM : [GRP-RX ] 02 61 19 13 00 06Mon 02/08/2016 07:16:42 PM : [iNST-SRX ] 02 50 17.A1.DC 3C.47.75 61 13 19 LTOFFRR(19)Mon 02/08/2016 07:16:42 PM : [std-Cleanup Ack] 17.A1.DC-->ISY/PLM Group=0, Max Hops=1, Hops Left=0Mon 02/08/2016 07:16:44 PM : [iNST-SRX ] 02 50 33.14.51 3C.47.75 65 13 19 LTOFFRR(19)Mon 02/08/2016 07:16:44 PM : [std-Cleanup Ack] 33.14.51-->ISY/PLM Group=0, Max Hops=1, Hops Left=1Mon 02/08/2016 07:16:44 PM : [iNST-SRX ] 02 50 33.14.51 3C.47.75 61 13 19 LTOFFRR(19)Mon 02/08/2016 07:16:44 PM : [std-Cleanup Ack] 33.14.51-->ISY/PLM Group=0, Max Hops=1, Hops Left=0<html><font color="red">----- Kitchen Lower Cabinets- South Test Results -----</font></html><html><font color="red">[Failed]</font> Kitchen Lower Cab - South (18 3F 93 1)</html><html><font color="red">[succeeded]</font> Kitchen Lower Cabinets - Sink (17 A1 DC 6)</html><html><font color="red">[succeeded]</font> Lower S Cabinet - E (33 14 51 5)</html><html><font color="red">----- Kitchen Lower Cabinets- South Test Results -----</font></html>Mon 02/08/2016 07:16:49 PM : [iNST-TX-I1 ] 02 62 00 00 19 CF 13 00Mon 02/08/2016 07:16:49 PM : [iNST-ACK ] 02 62 00.00.19 CF 13 00 06 LTOFFRR(00) Mon 02/08/2016 07:19:32 PM : [GRP-RX ] 02 61 11 13 00 06Mon 02/08/2016 07:19:35 PM : [CLEAN-UP-RPT] 02 58 06Mon 02/08/2016 07:19:35 PM : [iNST-SRX ] 02 50 05.14.1E 3C.47.75 65 13 11 LTOFFRR(11)Mon 02/08/2016 07:19:35 PM : [std-Cleanup Ack] 05.14.1E-->ISY/PLM Group=0, Max Hops=1, Hops Left=1<html><font color="red">----- Kit Sink Test Results -----</font></html><html><font color="red">[succeeded]</font> Kit Sink - C (5 14 1E 3)</html><html><font color="red">[Failed]</font> Kitchen Sink Light (11 56 61 1)</html><html><font color="red">[Failed]</font> Sink - F (33 14 51 6)</html><html><font color="red">----- Kit Sink Test Results -----</font></html>Mon 02/08/2016 07:19:41 PM : [iNST-TX-I1 ] 02 62 00 00 11 CF 13 00Mon 02/08/2016 07:19:41 PM : [iNST-ACK ] 02 62 00.00.11 CF 13 00 06 LTOFFRR(00) Mon 02/08/2016 07:20:51 PM : [GRP-RX ] 02 61 13 13 00 06Mon 02/08/2016 07:20:54 PM : [iNST-SRX ] 02 50 33.14.51 3C.47.75 65 13 13 LTOFFRR(13)Mon 02/08/2016 07:20:54 PM : [std-Cleanup Ack] 33.14.51-->ISY/PLM Group=0, Max Hops=1, Hops Left=1Mon 02/08/2016 07:20:54 PM : [CLEAN-UP-RPT] 02 58 06Mon 02/08/2016 07:20:54 PM : [iNST-SRX ] 02 50 05.14.1E 3C.47.75 65 13 13 LTOFFRR(13)Mon 02/08/2016 07:20:54 PM : [std-Cleanup Ack] 05.14.1E-->ISY/PLM Group=0, Max Hops=1, Hops Left=1<html><font color="red">----- Kitchen Table Test Results -----</font></html><html><font color="red">[succeeded]</font> Kitchen Table - G (33 14 51 7)</html><html><font color="red">[succeeded]</font> Kitchen Table - E (5 14 1E 5)</html><html><font color="red">[Failed]</font> Kit Table (12 70 77 1)</html><html><font color="red">[Failed]</font> Kitchen Table Key - A (19 46 C0 1)</html><html><font color="red">----- Kitchen Table Test Results -----</font></html>Mon 02/08/2016 07:20:59 PM : [iNST-TX-I1 ] 02 62 00 00 13 CF 13 00Mon 02/08/2016 07:20:59 PM : [iNST-ACK ] 02 62 00.00.13 CF 13 00 06 LTOFFRR(00) Link to comment Share on other sites More sharing options...
LeeG Posted February 9, 2016 Share Posted February 9, 2016 The Scene Test sends and traces an Off command. It expects each node in Scene to Ack Off command. The devices which send an Ack are marked 'Succeeded'. Any device that does not Ack the Off command is marked 'Failed'. The Failed devices usually indicate a comm issue associated with device. There could be missing link records in the PLM or Responder but that problem would not be intermittent. The Scene would fail all the time. Assuming the Scene works some of the time look for some form of noise or signal loss on failing devices. Could be issues with the load powered by the failing device or even the devices that work. The loads (Red wire) can be capped to isolate the loads. Mon 02/08/2016 07:20:51 PM : [GRP-RX ] 02 61 13 13 00 06 - Scene 13 - Insteon cmd Off 13Mon 02/08/2016 07:20:54 PM : [iNST-SRX ] 02 50 33.14.51 3C.47.75 65 13 13 LTOFFRR(13)Mon 02/08/2016 07:20:54 PM : [std-Cleanup Ack] 33.14.51-->ISY/PLM Group=0, Max Hops=1, Hops Left=1Mon 02/08/2016 07:20:54 PM : [CLEAN-UP-RPT] 02 58 06Mon 02/08/2016 07:20:54 PM : [iNST-SRX ] 02 50 05.14.1E 3C.47.75 65 13 13 LTOFFRR(13)Mon 02/08/2016 07:20:54 PM : [std-Cleanup Ack] 05.14.1E-->ISY/PLM Group=0, Max Hops=1, Hops Left=1<html><font color="red">----- Kitchen Table Test Results -----</font></html><html><font color="red">[succeeded]</font> Kitchen Table - G (33 14 51 7)</html><html><font color="red">[succeeded]</font> Kitchen Table - E (5 14 1E 5)</html><html><font color="red">[Failed]</font> Kit Table (12 70 77 1)</html> - no Ack received <html><font color="red">[Failed]</font> Kitchen Table Key - A (19 46 C0 1)</html> - no Ack received.<html><font color="red">----- Kitchen Table Test Results -----</font></html> Link to comment Share on other sites More sharing options...
flsenior Posted February 9, 2016 Author Share Posted February 9, 2016 LeeG, thanks for the help. I do not understand what is meant by "the loads (red wire) can be capped to isolate the loads." I understand what is meant by the identifying the load but not the terminology of capping the load. Link to comment Share on other sites More sharing options...
LeeG Posted February 9, 2016 Share Posted February 9, 2016 The wire from an Insteon device that powers a load (Light, etc) is Red in color. If the load the Insteon device is powering will not turn Off because the load is causing interference (noisy LED, CFL) the Red wire from the Insteon device can be disconnected (wire nut removed) from the load and the wire nut screwed to the end of the Red wire. This makes sure the Red wire does not touch anything. Link to comment Share on other sites More sharing options...
flsenior Posted February 9, 2016 Author Share Posted February 9, 2016 I picked one of the devices listed above (18.3F.93) Lower Cabinet south and did the tools/show device links table. I got an error message Failed reading device link -200000/-5 Failed writing device link -200000/-15 I did a compare and the ISY links table had a lot more links. I tried to do a restore device and it will not complete writing to the device. I can turn the device on/off with the ISY UI but the device will not complete writing updates. What is preventing the restoration and writing to the device? Is there another step that I can take to see if I can get the links tables to match? Link to comment Share on other sites More sharing options...
madmartian Posted February 9, 2016 Share Posted February 9, 2016 I am having a similar problem. I have all my downstairs lights in a scene called "downstairs" - 16 lights total, a mixture of dimmable and relay. I tell the Amazon Echo to turn off downstairs when I go to bed. Sometimes it works. Sometimes it turns off some lights but not others. Repeating the command will usually get the lights it missed the first time. Three tries have been needed at times. The lights never fail to turn off when addressed directly rather than part of a scene. I ran the scene test and it failed two lights on the first test, all succeeded on the second and third test. If it is a problem with the load on one of the devices, how would we fix it? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 10, 2016 Share Posted February 10, 2016 Hi flsenior and madmartian, The problem is that signal is not getting from the PLM to those devices. Usually, the first thing I recommend is moving the PLM to a different outlet and hopefully one that's not shared with other transformers/power supplies. With kind regards, Michel Link to comment Share on other sites More sharing options...
stusviews Posted February 10, 2016 Share Posted February 10, 2016 An easy test is to use a long extension cord to power the PLM from another circuit. Link to comment Share on other sites More sharing options...
madmartian Posted February 10, 2016 Share Posted February 10, 2016 The wall outlet is solely used by the PLM (and other things that are always off). However, all outlets in the room are on the same circuit. The garage is much closer to the breaker box and has a network connection, so I might give that a try. The drawback of the garage is it would be sharing a network switch with security cameras, which will slow the connection between the router and the ISY since the router would stay in the old room where the cable connection is. Link to comment Share on other sites More sharing options...
stusviews Posted February 10, 2016 Share Posted February 10, 2016 Try the extension cord only as a test. If communication improves, then we can work on "cleaning" the problem circuit. Unless there's a more convenient outlet than the garage BTW, if a device is electronic, then it's nearly always still connected even when turned off. Also, the network switch should not be a problem. Link to comment Share on other sites More sharing options...
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