isy not showing zones 9 to 16 help

[lurlette]

Hi all, I have my isy994i and my elk connected and working fine, but one little problem, I can see only eight zones ( the first 8 ) from 9 to 16 doesn't show in the isy portal,any help would be appreciated. Thanks
The other zones 9 to 16 are set to none alarm zone, if that would make any difference