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MobiLinc portal integration keeps disconnecting


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I am not sure whether I am posting this in the right place, but I am having trouble with my ISY 499i PRO staying visible to Mobilinc Connect and MobiLinc Pro on the iPhone/ iPad.  It doesn't matter if I am inside my LAN or outside.  If i restart my ISY, it connects again.


I am running 4.3.26


I recently replaced my router and cable modem, but was having this trouble before.

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Hi Matt,


If you are using a fixed IP address, please use the Google DNS IP of for the DNS IP field.


If you are still having trouble, please send us the following to support@mobilinc.com:


- Screenshot of your ISY's Admin Console->Configuration Tab.

- Screenshot of your ISY's Admin Console->Help->About.

- Your ISY's Error Log under Tools->Error Log.



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