ISY/ELK no Longer Arming

[tgutwin]

Hi,

I have the Elk Module and ever since I updated my ISY firmware from 4.2.18 to 4.3.26 (back in December)

The ISY will no longer ARM my elk system.

I haver tried from the Admin console AND from the REST commands.

 

I have also now also updated to firmware 4.4.2 and the failure to ARM error persists.

 

Here is the Events from the event viewer:

Notice it IS seeing the zone status changes and reporting everything else correctly.

Below I open and then close a window

 

Mon 03/07/2016 08:00:29 PM : [ELK-TX      ] Get Topology
Mon 03/07/2016 08:00:39 PM : [ELK-TX      ] Get All Status
Mon 03/07/2016 08:01:04 PM : [ELK-TX      ] Zone Query Status
Mon 03/07/2016 08:01:06 PM : [ELK 0  69  0] Zone : Laundry Room : 7.2 (53/72/0)
Mon 03/07/2016 08:01:06 PM : [ELK 0  71  0] Zone : Spare Bedroom : 7.2 (53/72/0)
Mon 03/07/2016 08:01:06 PM : [ELK 0  75  0] Zone : FamilyWestWindow : 7.2 (53/72/0)
Mon 03/07/2016 08:01:06 PM : [ELK 0  81  0] Zone : UtilityRmWater : 7.1 (53/71/0)
Mon 03/07/2016 08:01:06 PM : [ELK-TX      ] Zone Query Voltage :  [Zone 0]
Mon 03/07/2016 08:01:53 PM : [ELK 0  77  0] Zone : FamilyEastWindow : Violated (51/2/0)
Mon 03/07/2016 08:01:53 PM : [ELK 0  77  0] Zone : FamilyEastWindow : Open (52/1/0)       <<--- window open
Mon 03/07/2016 08:01:53 PM : [ELK 1   0  0] Area : InsideHouse : Not Ready To Arm (2/0/0)
Mon 03/07/2016 08:02:04 PM : [ELK 0  77  0] Zone : FamilyEastWindow : Normal (51/0/0)    <<-- closed window
Mon 03/07/2016 08:02:04 PM : [ELK 0  77  0] Zone : FamilyEastWindow : EOL (52/2/0)
Mon 03/07/2016 08:02:04 PM : [ELK 1   0  0] Area : InsideHouse : Ready To Arm (2/1/0)

 

I clicked Arm Stay...

 

Mon 03/07/2016 08:04:12 PM : [ELK 0   0  3] Keypad : Front Entry : Access Code Valid (101/1/0)
Mon 03/07/2016 08:04:20 PM : [ELK 0   0  3] Keypad : Front Entry : Access Code Valid (101/1/0)
Mon 03/07/2016 08:04:29 PM : [ELK 0   0  3] Keypad : Front Entry : Access Code Valid (101/1/0)
Mon 03/07/2016 08:04:36 PM : [ELK-ERR     ] Arm Stay :  InsideHouse
 

Notice the last line error.

I see the same when requesting through the REST calls or in my programs.

As I said, everything else seems to working ok.

 

This started after I updated from 4.2.18 to 4.3.26, without any other changes to my ELK or M1XEP.

I am now running on 4.4.2.(did not fix it)

I am NOT using SSL to the elk and using port 2101

 

Has anyone else seen this?

 

What else can I do to troubleshoot this.

 

Here is a screenshot of my rig 'about' box and xep settings:

http://links.webarts.ca/isyElk

The screengrab did not get accepted to embed in this post (?)

 

 

tom

 

[jerlands]

There are a couple threads addressing this here and here and also the Wiki might provide a few pointers.

If you follow the first link try re-entering username and password in ISY and disabling the "Access" attribute (Users/User Authorizations/Access.)

 

 

Jon...

[elvisimprsntr]

When was the last time you updated the Elk and XEP firmware?

[tgutwin]

Thanks jerlands and elvisimprsntr to re-look at things.

I got it solved.

Somewhere in my initial debugging I borked my pre-defined user access code (fixed that)

and while I was debugging recently, I always had RP connected (a no-no)

 

The wiki steps highlighted the fact that it has to be disconnected.

A major slap my forehead moment.

 

Your tips forced me to look closer with fresh eyes.

I am a couple steps back in terms of firmware, but within the ISY/Elk minimums. (elk=5.2.10 XEP=1.3.28)

 

Thanks.

tom

[jerlands]

Glad to hear you got it working!  I'm looking into ELK and trying get a feel for it before the plunge

 

 

Jon...