Outlet turns off then back on. How to fix?

[madcodger]

Hi all. Interesting problem when we use the ISY (via Alexa) to turn off a lamp plugged into an Outletlinc (in wall Insteon receptacle): About 80% of the time when we attempt to turn the lamp (outlet) off via Alexa, (which is really just via the ISY itself) the light will turn off and then turn right back on again. But on the second try it always turns off successfully. And, this does not normally happen when turning the same lamp off via a linked switchlinc. The problem only occurs when the command comes from the ISY directly and to make things even stranger, it affects only this outletlinc. Another outletlinc on the same circuit turns off just fine. The bulb is an LED (60w equivalent).

 

Any ideas as to cause and potential fix? Thanks in advance.

[Teken]

I've seen this in three cases one is the LED bulb, two being the hardware needed a hard reset, third the hardware was failing / defective.

 

 

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The highest calling in life is to serve ones country faithfully - Teach others what can be. Do what is right and not what is popular.

[stusviews]

Does the Echo control a scene or just the device?

[madcodger]

Sorry for neglecting the thread. Too much work...

 

We've tried the Echo as a scene and as an individual device with result the same either way. Problem appears to be that we are using the ISY / PLM. Doesn't seem to happen if outlet activated just via a linked switch. I am tempted to try changing out the LED bulb for another, based on Teken's comment. Will report back once I have.