Ugh - custom scene icons lost again

[TrojanHorse]

I will contact mobilinc again but anyone else have this problem? I have a dashboard of say 20+ scenes / devices / programs that I've chosen the custom optional icons for. 3rd time now in say 3 years that they've all (most- hmm.. program triggers and device icons seem to be staying) reset to the stupid old film reel (default) icon.

Thoughts / suggestions anyone?

Thanks all

 

Edit: running lastest stable versions of all on iOS and generally have stayed up to date for these 3 years.

 

Sent from my iPhone using Tapatalk

[InsteonNut]

Hi TrojanHorse,

 

There are two ways that this could happen:

 

1. If you manually sync MobiLinc to your ISY (not necessary, but there as an option) under Settings->Lighting Controller->Sync->Download All this will erase the local database and completely re sync MobiLinc to your ISY from scratch. Choose Update Only instead.

2. It's possible that the internal database has become unstable or corrupted. If you have another iOS device that appears to be stable with MobiLinc, copy that database over to your current iOS device by going to Settings->Copy on both iOS devices running MobiLinc. Choose "I'm Receiving" first then "I'm Sending".

 

If you don't have MobiLinc running on another iOS device, then please:

- Force quit MobiLinc.

- Reboot the iOS device.

- Confirm that the iOS device software is up to date.

- Confirm in the App Store that your copy of MobiLinc is up to date.

- Restart MobiLinc and observe if the issue returns. If it does, then this will confirm that the database has become corrupted. Please delete, reboot, and reinstall MobiLinc to get back to factory clean.

 

Wes

[TrojanHorse]

Wes

 

Thanks for the prompt reply.

I always select "update only"

I do not have another iOS device that is running this same configuration so cannot restore that way.

 

Can you PLEASE add a way to save a backup of mobilinc settings, either via email, iCloud, Dropbox, whatever. Other HA apps I have allow for saving backup configurations.

 

I guess I have to delete and reinstall. But how does this happen? Will it happen again? How does one prevent it from reoccurring?

 

I use the app extensively. And it's not a trivial exercise to do it all again from scratch. Cameras, ELK, voice, icons etc. will take hours.

 

Thanks

 

 

 

 

Sent from my iPhone using Tapatalk

[InsteonNut]

Hi TrojanHorse,

 

Understood about the need to backup settings. This is on my plate to look at. Before you delete the app as a last resort, please follow my guide above. A delete and reinstall may not be necessary.

 

Wes