Alexa not showing all devices in her list of ISY controlled devices

[Macjedi]

Hey everyone

 

First off, just want to say I am a BIG fan of my ISY 994i!  I'm running 4.5.4 on my ISY, have the ISY Optimized for Smart Home v2 skill enabled on my Alexa account.  And many things work in terms of controlling ISY devices with our Amazon Echos.  However, there are some devices that are not showing up in the list of devices that Alexa knows about.  I looked in my ISY Portal account, and they are not listed there in the list of spoken device list.  Is there a limit of 99 devices?  It says I have 99 devices.  When I click add device in the spoken device list window, and look at the drop down of devices, the one I am trying to add (and many others) are shown in red.  There are newer devices listed in black.  I have clicked the refresh button on both the spoken device list window, and the main ISY Portal window, and no luck.  Any ideas how to get this to work?  The device I'm trying to control is an outdoor outlet.  Other ones can be controlled file via Alexa in our setup, just not this one.

 

Thanks,

Mike

 

[stusviews]

Which shows 99 device, the portal or the Echo. Portal devices in red have already been added, you cannot add them again. Devices in black have not been added (or were and then deleted).

[Macjedi]

When I go to the "Spoken device list" page on the ISY Portal under Amazon Echo, it says I have 99 devices and scenes.  When I either search for this device on that page, or go to the page where it should show up, it is not listed.  Where I do see it on the ISY Portal, is when I go from the "Spoken device list" page, click Add Device, and look at the drop down list, and then it shows up as red along with many other devices.  So this situation is confusing.  When I go to the ISY Web Console Portal, and look at the device list, I can see it there, and control it.  I'm not sure why it isn't showing up in the Spoken device list.

 

Thanks.

[stusviews]

I'm not sure what you mean by the "ISY Portal under Amazon Echo". The ISY portal and the Echo are different devices, each has a list. The portal has two lists, actually. That includes only devices added to the ISY such as devices, scenes, programs and variables. They appear only when you select a particular list. Those that have already been added to the portal are shown in red, the others appear black. The second list is anything that you've added to the portal that you want to control using your voice (i.e. Alexa).

 

The other list is devices added to the Amazon Echo. That includes ISY portal devices as well as any other device that you may have added--not everything in an Amazon Echo list is  an iSY device.

 

Which list has 99 devices, the portal which shows which ISY devices you have already added or the Amazon Echo list which shows anything at all added to the Alexa app?

[bmercier]

I think I know what is happening.

 

Try a search with the device address instead of the name.

 

If you renamed the ISY device name in the admin console, it will be different than the one shown on ISY Portal. When you add a device in your spoken list, the original ISY device name is used, but it is never refreshed. I believe it is refreshed only when you edit your spoken and save it again (with or without a change).

 

Benoit.

[Macjedi]

Benoit, you were right!!  Thank you!  This solved my problem.  Much appreciated.

 

Cheers,

Mike