newton1171 Posted May 23, 2017 Share Posted May 23, 2017 Hi. I'm having difficulty getting my 994i to add a new 2477D dimmer. I have a number of these already in the system which all work just fine. What I have done so far: Unplugged the PLM and the ISY. Plugged in the PLM, waited a good 30s and then powered up the ISY. Tried to add the switch manually. Ran Restore PLM, let everything settle out, then tried adding the switch manually. Ran a trace level 3 during an add, results below Tue 05/23/2017 14:31:43 : [3d 19 8 ] Added to list of devices to link to ISY Tue 05/23/2017 14:31:43 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:31:43 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:31:52 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:31:52 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:32:00 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:32:01 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:32:04 : [3D 19 8 0 ] Failed to add device, reason 3 Factory reset the 2477D, repeated above steps Removed and added back a different device just fine. Successfully added the 2477D to the Insteon Hub. Can control the switch fine. Tried again to add switch to ISY, still failing. I'm running 4.5.4 on the ISY, the PLM shows "v9E / Connected". I'm at a loss what else to try. Suggestions? Thanks! Link to comment Share on other sites More sharing options...
Techman Posted May 23, 2017 Share Posted May 23, 2017 Hi. I'm having difficulty getting my 994i to add a new 2477D dimmer. I have a number of these already in the system which all work just fine. What I have done so far: Unplugged the PLM and the ISY. Plugged in the PLM, waited a good 30s and then powered up the ISY. Tried to add the switch manually. Ran Restore PLM, let everything settle out, then tried adding the switch manually. Ran a trace level 3 during an add, results below Tue 05/23/2017 14:31:43 : [3d 19 8 ] Added to list of devices to link to ISY Tue 05/23/2017 14:31:43 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:31:43 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:31:52 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:31:52 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:32:00 : [iNST-TX-I1 ] 02 62 3D 19 08 0F 0D 00 Tue 05/23/2017 14:32:01 : [iNST-ACK ] 02 62 3D.19.08 0F 0D 00 06 (00) Tue 05/23/2017 14:32:04 : [3D 19 8 0 ] Failed to add device, reason 3 Factory reset the 2477D, repeated above steps Removed and added back a different device just fine. Successfully added the 2477D to the Insteon Hub. Can control the switch fine. Tried again to add switch to ISY, still failing. I'm running 4.5.4 on the ISY, the PLM shows "v9E / Connected". I'm at a loss what else to try. Suggestions? Thanks! the error you're getting usually indicates a communication problem between the PLM and the device. It could also be a defective device or interference on the powerline. What type of load is connected to the 2477D? Do a factory reset on the 2477D and try adding back to the ISY, but first unplug the HUB. When you do the factory reset make sure you keep the reset lever depressed until the long beep stops Link to comment Share on other sites More sharing options...
newton1171 Posted May 23, 2017 Author Share Posted May 23, 2017 the error you're getting usually indicates a communication problem between the PLM and the device. It could also be a defective device or interference on the powerline. What type of load is connected to the 2477D? Do a factory reset on the 2477D and try adding back to the ISY, but first unplug the HUB. When you do the factory reset make sure you keep the reset lever depressed until the long beep stops Thanks for the reply. I have LED "pot" lights connected to it. Factory resets have not made a difference. I'll try relocating the PLM and see if that makes a difference. I'm not sure about defective device since it works fine with the HUB. Link to comment Share on other sites More sharing options...
Techman Posted May 23, 2017 Share Posted May 23, 2017 Thanks for the reply. I have LED "pot" lights connected to it. Factory resets have not made a difference. I'll try relocating the PLM and see if that makes a difference. I'm not sure about defective device since it works fine with the HUB. Try relocating the PLM. Make sure it's plugged directly into an outlet and not a power strip. Some electrical devices can interfere with the Insteon signal, especially TV's, power supplies, etc., so try to isolate them from the PLM. Link to comment Share on other sites More sharing options...
stusviews Posted May 24, 2017 Share Posted May 24, 2017 Try adding the device with the load disconnected (not just off). Link to comment Share on other sites More sharing options...
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