New user; unable to save programs

[ncarney]

I just installed an ISY-99i/IR Pro. I first upgraded to 2.7.0 and then succeeded in adding devices, creating scenes, etc. I then attempted to create my first programs. I create them, they have a green arrow next to them, I click Save Changes at the bottom left, but the green arrow stays. If I then check the status they are shown as Not Saved and indeed when I exit they are lost.

 

I've tried this from two different PCs. I read some threads about firewall issues...I am accessing the ISY on my local network (behind my gateway firewall) and aside from that I have Windows firewall on the local machines (I tried both Vista and XP).

 

Thanks in advance for your help.

 

Neal

[MikeB]

Windows Firewall will not cause any issues. Do you have any anti-virus software that may be interferring? If so, please try to disable it completely as a test.

 

Also, please try closing all web browsers and clearing your Java cache:

http://www.universal-devices.com/mwiki/ ... Java_Cache

[ncarney]

Mike, thanks for the response. I thought I had done both, but apparently not. Clearing the cache alone did not work, but disabling my anti-virus did work. That obviously is not a long-term solution.

 

I am using Trend Micro. I found the thread below from Candide that indicated success in configuring, so there is hope. I honestly haven't configured Trend for a while (set it and forget it!), so I am having trouble figuring out how to exclude. I am running Small Business Server 2003, so I have Trend Worry-Free Business Security (formerly Client/Server/Messaging Suite), and need to configure most things from the Trend server console rather than the client. Not sure if Candide was running the same configuration vs the home version (old PC-cillin).

 

Is there other functionality that will not work if I cannot get Trend configured properly? Or is it potentially a matter of turn off/on only when saving programs?

 

Also, unlike Candide a did change to a static ip address, but I think that part of it is ok.

 

The IP address was/is the same.

 

I deleted and reentered the exception in the Trend console, for inbound and outbound traffic (for that specific address) and it is now working as it was. I can update and save properly.

 

Thanks for the reply.

 

 

 

Hello Candide,

 

Is it possible that ISY got a new IP address after the upgrade? If so, you have to change the IP address in your settings corresponding to your ISY's IP address:

http://forum.universal-devices.com/viewtopic.php?t=784

 

rchorowitz,

 

Do you know the IP address for your ELK M1XEP? If so, what happens if you go to http://your.m1xep.ip.address? Do you get the Java Console?

 

Also, are your sure your ELK RP is not connected? When RP is connected, no other client can connect to M1.

 

With kind regards,

Michel

[Sub-Routine]

Mike, thanks for the response. I thought I had done both, but apparently not. Clearing the cache alone did not work, but disabling my anti-virus did work. That obviously is not a long-term solution.

 

 

 

Is there other functionality that will not work if I cannot get Trend configured properly? Or is it potentially a matter of turn off/on only when saving programs?

 

 

Mike is our networking expert and hopefully can help you with your virus program.

 

Meanwhile I imagine the only other things you have to worry about are Saves to your Configuration. I don't know how it will affect Notifications.

 

Rand

[ncarney]

Thanks Rand. I'll wait to hear from Mike and I also opened a case with Trend.

 

FYI, the configuration saves are working and my test email notification definitely works.

[MikeB]

Hey Neal -

 

Unfortunately I'm not very familiar with Trend so can't offer any specific advice. However, look for a way to exclude a URL and/or IP address from its scanning - and exclude the URL/IP for the ISY.

 

I'm not certain what other functionality might be affected, possible firmware updates and maybe more.

 

I took a quick look at this documentation:

http://www.trendmicro.com/ftp/documenta ... 1%20AG.pdf

 

I assume this matches the version you are running. If so, check out sectio 5-13 and create a firewall exception to and from your ISY (all ports).

 

You might also want to disable the Web Threat Detection on 5-15 to see if that helps. If it does, you may want to adjust its settings as well.

 

Good luck, and please let us know how you make out.

[ncarney]

Mike,

 

I have some good news to share.

 

First, thanks so much for taking the time to download the Trend manual and give me some guidance. The documentation you downloaded essentially does match the version I am running (I am on 5.0 vs 5.1).

 

I had earlier looked at the firewall exception possibility. However I do not have the firewall enabled, so I did not think that could be the culprit. Just to be sure, I enabled it, added the exception, and then disabled again. No change.

 

I had also looked at Web Reputation (renamed Web Threat Detection in v 5.1 which you downloaded). I previously added my ISY URL to the list of approved URLs for this service. Still no luck. However, your post prompted me to completely disable the service...voila, success!

 

Hopefully Trend will eventually respond to my trouble ticket and we can work through this odd behavior of the approved URL list not working as expected. If they can fix it, great, otherwise I can live with that feature being disabled.

 

I've read in the forum about the great support provided to ISY users and my first experience certainly confirms that. Thanks again for your help!

[MikeB]

Neal -

 

Glad to hear. Sorry for your troubles - I wish we didn't have to deal with these anti-virus / firewall issues to begin with!

 

Thanks for sharing the information, and please keep us posted on Trend's response.

[ncarney]

Update...

 

After a lot of back-and-forth with Trend Micro, the issue was finally resolved. Installing Worry-Free Business Security 5.0 Patch 2 (WFBS_50_WIN_EN_Patch2.exe) will correct this bug, among others. I hope this helps anyone who happens to have the same anti-virus configuration.

[Michel Kohanim]

Hello Mr. Carney, thanks so very much for sharing this information with us. I have take the liberty of copy/pasting this to our Firewall forum.

 

Thanks again and with kind regards,

Michel

 

Update...

 

After a lot of back-and-forth with Trend Micro, the issue was finally resolved. Installing Worry-Free Business Security 5.0 Patch 2 (WFBS_50_WIN_EN_Patch2.exe) will correct this bug, among others. I hope this helps anyone who happens to have the same anti-virus configuration.