NewTech Posted March 4, 2009 Share Posted March 4, 2009 HELP! All of a sudden I can't access my ISY from a computer outside of my home network. Last night when I got home my wife said she had not been able to log onto the Internet since about 3:30 PM. I couldn't figure out the problem so I called our ISP. They said they had an issue earlier in the day and that it would be taken care of. Well, whatever they did fixed the Internet problem but I still can't access it from my work computer which is outside of our home network. I am able to log onto the ISY from within my home network What happened????? Thanks for your help! (Originally Michael D. Boulanger assisted me with this getting port forwarding set up and so forth.) Link to comment
MikeB Posted March 4, 2009 Share Posted March 4, 2009 Is it possible you have a new public IP address? From a PC within your LAN, go to the following site: http://www.whatismyipaddress.com Compare the address to the URL you are using to access your ISY. If they are the same, you might try rebooting your router. Link to comment
NewTech Posted March 4, 2009 Author Share Posted March 4, 2009 Thanks, Mike... I'll try that when I get home tonight. Link to comment
aLf Posted March 4, 2009 Share Posted March 4, 2009 NewTech: My ISP does this almost daily. Your best option is DYNDNS (or another Dynamic Company). Once setup, you will have an account (and a name you can pick) that will be refreshed anytime the internet address you have gets changed. You will have to setup your router to link the two, but it is very simple. DYNDNS says they will update your IP address in hours, but I've never seen mine done at all, and like I said mine changes daily. My ISP tried to sell me on "Business Class" DSL to fix their constant IP address changes. Thanks to Michel here at UD, I fixed it for free. Even if your company tells you that you have a static address, they just changed it and that is probably why you can't access. aLf Link to comment
NewTech Posted March 4, 2009 Author Share Posted March 4, 2009 NewTech: My ISP does this almost daily. Your best option is DYNDNS (or another Dynamic Company). Once setup, you will have an account (and a name you can pick) that will be refreshed anytime the internet address you have gets changed. You will have to setup your router to link the two, but it is very simple. DYNDNS says they will update your IP address in hours, but I've never seen mine done at all, and like I said mine changes daily. My ISP tried to sell me on "Business Class" DSL to fix their constant IP address changes. Thanks to Michel here at UD, I fixed it for free. Even if your company tells you that you have a static address, they just changed it and that is probably why you can't access. aLf aLf... How do I access this DYNDNS? Is this a piece of hardware? When it comes to networking I'm still very, VERY much a novice!!! There's no way I'm going on a business class with my ISP just so I can access my lights from work! My wife already thinks I'm nuts for wanting to do this. She tells me all the time The Jetson's are no longer a dream!!! Thanks, NewTech Link to comment
aLf Posted March 4, 2009 Share Posted March 4, 2009 NewTrch: It is very simple, 1. Setup a DYNDNS account (its free) 2. Pick a log on name, i.e., www.newtech.mydns.com 3. set your modem to utilized DYNDNS and access (name & password) From there on you will loginto you ISY by typing (again) i.e., www.newtech.mydns.com: your ISY port # is". When the ISP switches your address, your modem will call up your DYNDNS acount and update the IP address, which in turn will re-direct you to your ISY. Works flawless, I'm no better at the network stuff than you, but it worked very simple to setup. aLf PS. Just a quick save you tip. When and if you ever update your DYNDNS password, be sure to update that in the router as well. Without the proper passwords, thre router will not update. Link to comment
NewTech Posted March 4, 2009 Author Share Posted March 4, 2009 NewTrch: It is very simple, 1. Setup a DYNDNS account (its free) 2. Pick a log on name, i.e., www.newtech.mydns.com 3. set your modem to utilized DYNDNS and access (name & password) From there on you will loginto you ISY by typing (again) i.e., www.newtech.mydns.com: your ISY port # is". When the ISP switches your address, your modem will call up your DYNDNS acount and update the IP address, which in turn will re-direct you to your ISY. Works flawless, I'm no better at the network stuff than you, but it worked very simple to setup. aLf PS. Just a quick save you tip. When and if you ever update your DYNDNS password, be sure to update that in the router as well. Without the proper passwords, thre router will not update. Is this where I go to set up account? https://www.dyndns.com/account/create.html This is all very new to me. Will the website "walk" me through the setup? As I said before I'm not that knowledgeable when it comes to networks and how to do things! Thanks so much, NewTech Link to comment
aLf Posted March 4, 2009 Share Posted March 4, 2009 NewTech: Yes, that is the site. You'll set up an account, picking a "you'll only know" URL name (They have 100's to choose from). After that you'll setup the account with the first IP addres which you'll get from http://www.whatsmyip.com . Then you have to get inside your router and you'll find a dynamic DNS setting that will ask for your account and password information. It is VERY easy and I'm confident you'll be OK. After the initial setup, you shouldn'y have to do a thing and just let them change your IP address all they want. aLf Link to comment
NewTech Posted March 5, 2009 Author Share Posted March 5, 2009 Is it possible you have a new public IP address? From a PC within your LAN, go to the following site: http://www.whatismyipaddress.com Compare the address to the URL you are using to access your ISY. If they are the same, you might try rebooting your router. Hey, Mike... I verified the IP address is the same one I use to use to remotely access my ISY and I reset my router- still can't log in outside of my home network. Our neighbor's have a wireless signal I can receive and I've logged onto their network and still CANNOT access my ISY. Now what? I am able to access the ISY within my LAN so I know it's working! Thanks, Mike Link to comment
NewTech Posted March 5, 2009 Author Share Posted March 5, 2009 Is it possible you have a new public IP address? From a PC within your LAN, go to the following site: http://www.whatismyipaddress.com Compare the address to the URL you are using to access your ISY. If they are the same, you might try rebooting your router. Hey, Mike... I verified the IP address is the same one I use to use to remotely access my ISY and I reset my router- still can't log in outside of my home network. Our neighbor's have a wireless signal I can receive and I've logged onto their network and still CANNOT access my ISY. Now what? I am able to access the ISY within my LAN so I know it's working! Thanks, Mike Link to comment
MikeB Posted March 5, 2009 Share Posted March 5, 2009 Is it possible that the port forward setup in your router has been disabeld somehow? Have you logged into your router to check if it is still there? Link to comment
NewTech Posted March 5, 2009 Author Share Posted March 5, 2009 After all the problems Cincinnati Bell and ZoomTown had yesterday afternoon port forwarding may very well be turned off. Now, I don't remember how to log into my router. I have the Westell router. Thanks for your usual prompt response, NewTech Link to comment
MikeB Posted March 5, 2009 Share Posted March 5, 2009 Please check out our Wiki article here: http://www.universal-devices.com/mwiki/ ... o_Your_ISY This site offers good instructions on configuring different routers: http://www.portforward.com/ If you can't figure it out you may want to submit a trouble ticket and someone can schedule a time to help you out. Link to comment
NewTech Posted March 5, 2009 Author Share Posted March 5, 2009 Please check out our Wiki article here:http://www.universal-devices.com/mwiki/ ... o_Your_ISY This site offers good instructions on configuring different routers: http://www.portforward.com/ If you can't figure it out you may want to submit a trouble ticket and someone can schedule a time to help you out. Good morning, Mike! I have no idea what is going on but this morning I WAS able to log in remotely to my ISY. I think the problem must have been with our ISP because we were having very slow speeds on websites we access all of the time. Anyway... It's working now! I guess we can consider this a done deal. Thanks! Link to comment
MikeB Posted March 5, 2009 Share Posted March 5, 2009 Very strange, but I'm glad to hear! Link to comment
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