Kev1000000 Posted July 30, 2017 Posted July 30, 2017 For over a year, I have been running two Amazon Echos in my home, both on separate accounts (as described by the Wiki), with near 100% reliability. The two accounts are mine + my wife's, and we're in an "Amazon Household." This is has been perfect up until two weeks ago. On my account, no devices can be discovered at all. My wife's account discovers devices and works just fine. I've already tried... Disabling/Re-enabling the skill on my account. Unlinking/Re-linking my amazon account through the ISY portal. Disabling the skill on my wife's account and enabling the skill on my account. Factory resetting the Echo De-registering the Echo from my account and re-registering. If I use the "switch accounts" voice command, the Echo that normally doesn't work will work when logged into my wife's account, so clearly this isn't a hardware problem. For whatever reason, my account can not communicate to this skill correctly, even after doing all of the above troubleshooting steps. Anyone have any ideas? I am at a loss.
stusviews Posted July 30, 2017 Posted July 30, 2017 Do you mean new devices are not discovered or that the Alexa app on your account has no devices discovered at all?
Kev1000000 Posted July 30, 2017 Author Posted July 30, 2017 No devices are discovered at all on my account.
stusviews Posted July 30, 2017 Posted July 30, 2017 Log into your account on the portal. How many devices have you defined a spoken for?
Kev1000000 Posted July 30, 2017 Author Posted July 30, 2017 About 30 for my account, 15 for my wife's.
stusviews Posted July 31, 2017 Posted July 31, 2017 You mentioned that the account was working. What happened to the devices/scenes/programs that were working? Do they no longer exist? Which specific Alexa skill do you have installed for the ISY?
Kev1000000 Posted July 31, 2017 Author Posted July 31, 2017 All of the devices, programs, and scenes exist. Alexa just doesn't pull any of them that are associated with my account. Any devices, programs, and scenes that are associated with my wife's account work just fine and are discoverable via Alexa. This started happening out of the blue. No changes from my end.
stusviews Posted July 31, 2017 Posted July 31, 2017 I wasn't clear. Do the original device/program/scenes that worked with Alexa still exist in the Alexa app, not just the portal. Also I don't know what, "Alexa just doesn't pull any of them," means.
Kev1000000 Posted July 31, 2017 Author Posted July 31, 2017 They do not exist within the Alexa app, but they exist within ISY and the Portal. Alexa "not pulling any of them" means Alexa doesn't find those devices during the "Discover Devices" process (only on my account).
stusviews Posted July 31, 2017 Posted July 31, 2017 You mentioned that the account was working. What happened to the devices/scenes/programs that were working? Do they no longer exist? Which specific Alexa skill do you have installed for the ISY? ??? Q1 and Q3, especially.
Kev1000000 Posted July 31, 2017 Author Posted July 31, 2017 Q1: Nothing happened to the physical devices. They are easily controllable via ISY, the API, etc. Q3: I am using the Optimized for Smart Home skill, not the custom "ask izzy.." I know everything on the ISY-side is fine. ISY didn't lose communication to the devices, the ISY API works great with these devices, and if I add spoken word names to these devices in my wife's account, the Alexa app can discover them. It is JUST my Alexa account that cannot discover any of the devices/programs I've added spoken words for. I have a bunch of them added on my account, Alexa just never finds them. I assumed I just lost the auth token or something, so I already disabled/re-enabled the skill dozens of times and re-linked my Amazon account via the ISY Portal. Nothing ever solves it though. My Alexa account never finds the devices.
stusviews Posted July 31, 2017 Posted July 31, 2017 You had Alexa working. That means that there were visible Insteon items in the Alexa app. Now there are none. What happened to cause the existing Insteon items to no longer be there?
Kev1000000 Posted July 31, 2017 Author Posted July 31, 2017 Haha, that's the question I am trying to figure out!
stusviews Posted July 31, 2017 Posted July 31, 2017 At this point, you may want to contact Amazon Customer Service, Help & Feedback
stusviews Posted August 1, 2017 Posted August 1, 2017 OK, it's up to us. Delete your account from the portal, then add your account back. You will have to re-add everything. Start with one, then try discovery. Unless someone chimes in with a different idea.
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