It had been some time since I refreshed my ISY and thought I'd factory reset ISY and Insteon devices.  I have a KPL 8 Button that had no problem adding back to ISY.  All buttons work normally, meaning I press the button and the LED lights up.  However, when looking at ISY, Buttons E-H do not register as being on?

 

In short, buttons E-H do light up when pressed, but ISY current state never goes to on?  Buttons A-D work normally....  lost on how to troubleshoot this issue?  Bad KPL?

It had been some time since I refreshed my ISY and thought I'd factory reset ISY and Insteon devices.  I have a KPL 8 Button that had no problem adding back to ISY.  All buttons work normally, meaning I press the button and the LED lights up.  However, when looking at ISY, Buttons E-H do not register as being on?

 

In short, buttons E-H do light up when pressed, but ISY current state never goes to on?  Buttons A-D work normally....  lost on how to troubleshoot this issue?  Bad KPL?

 

In the admin console, click on help | about.  What firmware and UI are you running?

Silly question is this a 6 button KPL that was converted to a 8 and vice versa?

 

What does the ISY think this device is?

 

 

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V 4.6.2 for both UI and Firmware

 

The KPL is and has always been an 8 Button KPL.  ISY thinks it is (2334-2) KeypadLinc Dimmer 8 Button v.43

Can you perform a device restore and let us know the result?

 

 

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After a device restore from ISY...  it now works !?!   I find that strange considering a factory reset on KPL, but it is now all good.

 

Thanks!

After a device restore from ISY... it now works !?! I find that strange considering a factory reset on KPL, but it is now all good.

 

Thanks!

Rock On . . . [emoji106]

 

 

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It's really not that unusual for an Insteon device that's been functioning to at some time require a factory reset, sometimes twice. KPLs are among the most likely to need a reset.