I have been using Alexa to control various scenes and devices for a while using the ISY Optimized for Smart Home V2 skill. I recently purchased a Schlage Connect BE469NX with the intent of locking, or checking to see if it is locked via Alexa. I was able to add the lock to my z-wave network, and operate it normally using various programs, etc. I was also able to add it to the ISY portal, and the category is "lock". But when I attempt to use any of the expected commands:

    Is Locked: "Alexa, is side door locked?"
    Is Unlocked: "Alexa, is side door unlocked?"
    Lock: "Alexa, lock the side door"

I receive the response: "Sorry, door locks aren't supported on this device". However if I attempt them using the basic ISY skill -- "Alexa, ask Izzy...", I receive the expected response (e.g. Side door is locked",

 

I wasn't able to locate any related posts in the Amazon Echo forum nor on Google. I suspect I'm just making a mistake somewhere, or missing something. Any advice would be greatly appreciated.

 

Thanks

I have been using Alexa to control various scenes and devices for a while using the ISY Optimized for Smart Home V2 skill. I recently purchased a Schlage Connect BE469NX with the intent of locking, or checking to see if it is locked via Alexa. I was able to add the lock to my z-wave network, and operate it normally using various programs, etc. I was also able to add it to the ISY portal, and the category is "lock". But when I attempt to use any of the expected commands:

    Is Locked: "Alexa, is side door locked?"

    Is Unlocked: "Alexa, is side door unlocked?"

    Lock: "Alexa, lock the side door"

I receive the response: "Sorry, door locks aren't supported on this device". However if I attempt them using the basic ISY skill -- "Alexa, ask Izzy...", I receive the expected response (e.g. Side door is locked",

 

I wasn't able to locate any related posts in the Amazon Echo forum nor on Google. I suspect I'm just making a mistake somewhere, or missing something. Any advice would be greatly appreciated.

 

Thanks

After adding your lock to the Isy portal did you ask Alexa to discover devices?

 

The questions you are asking are correct and Alexa should respond with the answer.

Good point. I failed to add that I went to Alexa's smart home section, and discovered new devices. The "side door" I added to the portal, appeared in the list of devices as a lock.

 

I just discovered something that might be related to the problem? I noticed most items are listed twice. Once as the name "Master Bath Light", and the other including the category in parentheses "Master Bath Light (device)". The side door only appears once with the lock parentheses. I forgot all devices and re-discovered twice, but the side door still only appears once as ZW 005 Side Door (lock).

Update... I looked into the duplicate entry issue, and followed some of the recommendations. I was able to remove the duplicate entries, and only the v2 skill entries remain, but the door lock issue remains.

Update... I looked into the duplicate entry issue, and followed some of the recommendations. I was able to remove the duplicate entries, and only the v2 skill entries remain, but the door lock issue remains.

If you have just one Echo device, have you tried resetting it?

 

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Thank you for that question, it got me thinking...

 

I have a mix of Echo Dots and Firesticks (with Alexa voice remote). Evidently Firestick devices do not support door locks, but Echo devices do. I'm not sure if that is by design, but it appears that is the cause of my issue.

Thank you for that question, it got me thinking...

 

I have a mix of Echo Dots and Firesticks (with Alexa voice remote). Evidently Firestick devices do not support door locks, but Echo devices do. I'm not sure if that is by design, but it appears that is the cause of my issue.

Fire TV doesn't support locks either.

 

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Update... I looked into the duplicate entry issue, and followed some of the recommendations. I was able to remove the duplicate entries, and only the v2 skill entries remain, but the door lock issue remains.

 

Do you know what resolved your duplicate device issue?

 

Benoit

I think there are very few smart door locks that work with Amazon Alexa. So make sure you have a compatible lock. August smart door lock is compatible Alexa and HomeKit.

I don't see anything in the posted article that indicates any smart door lock that's not compatible with Alexa, although I'm sure there a some.