bmercier Posted November 12, 2017 Author Share Posted November 12, 2017 My Google Home's are linked to an account for this location since I have two homes, but I log into the portal is using my main account. I just added a login for the on portal for the same google account that the Google Home's are linked to and I got the same error, I then unlinked/linked the Google Home for that account and the "Send Spokens to Google Home" worked. So, as you said. The Google account you use to login to the Portal must be the same google account that the Google Home's are linked to, and it seems like the Google Home must be linked to that account after it's created in the Portal. Thanks for adding this! Now hopefully Room support can be configured in the Portal someday Jimbo, Seno, The email address used to login to ISY portal is irrelevant. In the Google Home App, when you link with Universal devices, you need to enter an ISY Portal user and password. When you want to sync in ISY Portal, you must be logged in using the same ISY Portal user and password. @Jimbo, room support, although available in the API, is not yet implemented at Google. I got a confirmation from a Google engineer. Whenever they support it, we will. Benoit Link to comment
bmercier Posted November 12, 2017 Author Share Posted November 12, 2017 The push update is not working at all for me. Keeps telling me to check I am linked (which I am). The 'Gome' typo also needs fixing.. Hi Michael, Please make sure to be logged it with the same ISY Portal user that you used for linking. Benoit Link to comment
asbril Posted November 12, 2017 Share Posted November 12, 2017 Jimbo, Seno, The email address used to login to ISY portal is irrelevant. In the Google Home App, when you link with Universal devices, you need to enter an ISY Portal user and password. When you want to sync in ISY Portal, you must be logged in using the same ISY Portal user and password. @Jimbo, room support, although available in the API, is not yet implemented at Google. I got a confirmation from a Google engineer. Whenever they support it, we will. Benoit Benoit OK understood. That is indeed what I have and it works for me. For a moment I had understood that I needed to use my gmail account in ISY Portal for the "Send Spoken" to Google Home . I guess that I will figure out the "Send Spoken" but in the meantime I can synchronize from within the Google Home App. Link to comment
MWareman Posted November 12, 2017 Share Posted November 12, 2017 Hi Michael, Please make sure to be logged it with the same ISY Portal user that you used for linking. Benoit I am sure... That’s not the issue. I’ve only ever used one of the accounts in my Portal for Google interactions, and that the same account I’m logged in with. Link to comment
Jimbo.Automates Posted November 12, 2017 Share Posted November 12, 2017 Jimbo, Seno, The email address used to login to ISY portal is irrelevant. In the Google Home App, when you link with Universal devices, you need to enter an ISY Portal user and password. When you want to sync in ISY Portal, you must be logged in using the same ISY Portal user and password. @Jimbo, room support, although available in the API, is not yet implemented at Google. I got a confirmation from a Google engineer. Whenever they support it, we will. Benoit Ok, then it must be the link/unlink that fixed it? Because previously I was using the same account. And thanks for checking on room support. Link to comment
bmercier Posted November 12, 2017 Author Share Posted November 12, 2017 Ok, then it must be the link/unlink that fixed it? Because previously I was using the same account. Sent from my Pixel C using Tapatalk Yes, i think so. But with so many error reports, there may be an issue, I will investigate further. Benoit Link to comment
bmercier Posted November 12, 2017 Author Share Posted November 12, 2017 I am sure... That’s not the issue. I’ve only ever used one of the accounts in my Portal for Google interactions, and that the same account I’m logged in with. Could you try to unlink/re-link? When we link, this sends a unique ID to Google. Then, when we synchronise, I pass that ID to Google. The error that we see happens when Google reports that it could not find the ID. Benoit Link to comment
MWareman Posted November 12, 2017 Share Posted November 12, 2017 Could you try to unlink/re-link? When we link, this sends a unique ID to Google. Then, when we synchronise, I pass that ID to Google. The error that we see happens when Google reports that it could not find the ID. Benoit The unlink and relink seemed to solve the issue for me. At least with an initial test. Thanks! Link to comment
Jimbo.Automates Posted November 12, 2017 Share Posted November 12, 2017 Yes, I unlinkded and linked back to my usual portal account and it worked... Sent from my Pixel C using Tapatalk Link to comment
LDWelton Posted November 14, 2017 Share Posted November 14, 2017 I tried this yesterday and it worked. However it removed all my room assignments in google home. Do we have to set the room in portal also? Thanks Lloyd Link to comment
bmercier Posted November 16, 2017 Author Share Posted November 16, 2017 For now, rooms set in ISY Portal are not used by Google Home. It's useful only for you to categorize in ISY Portal. Eventually, this will be used by Google Home, but they don't use it yet. Benoit Link to comment
Jimbo.Automates Posted November 16, 2017 Share Posted November 16, 2017 When we do the send spoken, will that remove the room settings we already have in the Google home app? Sent from my Pixel 2 XL using Tapatalk Link to comment
bmercier Posted November 16, 2017 Author Share Posted November 16, 2017 When you unlink/re-link, yes. When only updating, it should not. Benoit Link to comment
asbril Posted November 16, 2017 Share Posted November 16, 2017 For now, rooms set in ISY Portal are not used by Google Home. It's useful only for you to categorize in ISY Portal. Eventually, this will be used by Google Home, but they don't use it yet. Benoit When you unlink/re-link, yes. When only updating, it should not. Benoit I have unlinked and linked again several times but the updating option does not show in my GH App (even though it did last week)........ Still get this in ISY Portal : Error sending your spokens. Is Google Home linked? GH IS linked and I can control my lights with GH Link to comment
bmercier Posted November 16, 2017 Author Share Posted November 16, 2017 I have unlinked and linked again several times but the updating option does not show in my GH App (even though it did last week)........ Still get this in ISY Portal : Error sending your spokens. Is Google Home linked? GH IS linked and I can control my lights with GH Seno, The updating option in GH App, we have no control over that. The updating option in ISY Portal should work though. I'm not sure what the issue is. When we link, we also send a unique user ID to Google. Then, when using the update function in ISY Portal, we call a Google API and send that ID. The ISY Portal error message "Error sending your spokens. Is Google Home linked?" is the result of a google error indicating that the unique ID is not found (Which is an indication that the id used had not been linked, hence the message about the link). So, is this an ISY Portal bug? Possible. Is it Google that is loosing that reference somehow? Possible too. I will add some logging to find out for sure, and will ask to try again. Thanks, Benoit Link to comment
LDWelton Posted November 16, 2017 Share Posted November 16, 2017 When you unlink/re-link, yes. When only updating, it should not. Benoit That's what happened to me. I did an update and it removed my room assignments in the GH App??!!? I'll try to do another update today and see what happens. Link to comment
asbril Posted November 16, 2017 Share Posted November 16, 2017 Seno, The updating option in GH App, we have no control over that. The updating option in ISY Portal should work though. I'm not sure what the issue is. When we link, we also send a unique user ID to Google. Then, when using the update function in ISY Portal, we call a Google API and send that ID. The ISY Portal error message "Error sending your spokens. Is Google Home linked?" is the result of a google error indicating that the unique ID is not found (Which is an indication that the id used had not been linked, hence the message about the link). So, is this an ISY Portal bug? Possible. Is it Google that is loosing that reference somehow? Possible too. I will add some logging to find out for sure, and will ask to try again. Thanks, Benoit Benoit, Thanks for your comments. Controlling my lights with Google Home works perfectly fine so I have to assume that I have properly linked GH with ISY Portal. When I have some time I will speak to GH Support. They are usually very helpful but I somehow expect them to say that it is not a GH issue. It is not a major issue. Unlink and Link does the job as well, even if it is a bit more cumbersome. It is more about understanding why I have the problem than about the problem itself..... Link to comment
LDWelton Posted November 16, 2017 Share Posted November 16, 2017 Well everything functioned normally this time, so I dunno what happened. Thanks Link to comment
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