Newfiestang50 Posted November 16, 2017 Share Posted November 16, 2017 Hi Folks, so as the title states, it seems there is some sort of failure either in my ISY or the PLM. Is there a way I can determine what exactly the issue is. I can log into my ISY (ISY-994i IR Pro), can see all devices and programs but nothing is working. Upon log in to the ISY I was meet with a warning that the ISY was operating in SAFE MODE. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Teken Posted November 16, 2017 Share Posted November 16, 2017 Hi Folks, so as the title states, it seems there is some sort of failure either in my ISY or the PLM. Is there a way I can determine what exactly the issue is. I can log into my ISY (ISY-994i IR Pro), can see all devices and programs but nothing is working. Upon log in to the ISY I was meet with a warning that the ISY was operating in SAFE MODE. Any help would be appreciated. Tools -> Diagnostics -> PLM Info status what does it say? Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Tools -> Diagnostics -> PLM Info status what does it say? 30.72.A4 v9E/ Connected Link to comment Share on other sites More sharing options...
Teken Posted November 16, 2017 Share Posted November 16, 2017 30.72.A4 v9E/ Connected How old is this 2413S PLM? You can unplug the 2413S PLM wait for about ten seconds and plug it back in. Than, you will unplug the ISY Series Controller and wait about 20 seconds and plug it back in. What happens? Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 How old is this 2413S PLM? You can unplug the 2413S PLM wait for about ten seconds and plug it back in. Than, you will unplug the ISY Series Controller and wait about 20 seconds and plug it back in. What happens? Still logging alot of comms errors in the console Link to comment Share on other sites More sharing options...
Teken Posted November 16, 2017 Share Posted November 16, 2017 Still logging alot of comms errors in the console Did you complete the tasks I outlined? Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Did you complete the tasks I outlined? Yes....pic i added was after. Now console looks like attached below. Link to comment Share on other sites More sharing options...
Teken Posted November 16, 2017 Share Posted November 16, 2017 Yes....pic i added was after. Now console looks like attached below. Alright, so you will need to unplug everything again unless you can tell me 100% how old and what the production date and revision is for that 2413S PLM. That information is on the back of the 2413S PLM. Before you do so Tools-> Diagnostics -> Show PLM LInk Table. Run this 4-5 times with nobody moving around or turning stuff on and off. What is the link count? Link to comment Share on other sites More sharing options...
stusviews Posted November 16, 2017 Share Posted November 16, 2017 Safe mode is an indication of PLM failure. If you unplug the PLM, then you'll get the same message. You'll need to follow the instruction exactly when you replace the PLM. Do NOT ever Delete Modem (PLM). Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Alright, so you will need to unplug everything again unless you can tell me 100% how old and what the production date and revision is for that 2413S PLM. That information is on the back of the 2413S PLM. Before you do so Tools-> Diagnostics -> Show PLM LInk Table. Run this 4-5 times with nobody moving around or turning stuff on and off. What is the link count? Ok so should i save these or something, it is logging links by the looks of it. Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Alright, so you will need to unplug everything again unless you can tell me 100% how old and what the production date and revision is for that 2413S PLM. That information is on the back of the 2413S PLM. Before you do so Tools-> Diagnostics -> Show PLM LInk Table. Run this 4-5 times with nobody moving around or turning stuff on and off. What is the link count? last run the link count is 32 Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Ok so some devices are now working and it seems even for the ones still in red in the console now functions and becomes healthy again once I function them one at a time. Anyone know why they are slowing coming back since I ran the PLM link table. Link to comment Share on other sites More sharing options...
stusviews Posted November 16, 2017 Share Posted November 16, 2017 Same reason, fiiling PLM. Sometimes the PLM will appear to be OK. It's the inconsistency that's the clue. My suggestion is to not hesitate, get a replacement now. Or you will be left in the dark. Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Same reason, fiiling PLM. Sometimes the PLM will appear to be OK. It's the inconsistency that's the clue. My suggestion is to not hesitate, get a replacement now. Or you will be left in the dark. Ok so now every single device is back working fine Link to comment Share on other sites More sharing options...
Brian H Posted November 16, 2017 Share Posted November 16, 2017 Sometimes power cycling a failing PLM can start it operating again for awhile. What are the Date Code and Hardware Revision printed on the labels on the back of the PLM? Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 16, 2017 Author Share Posted November 16, 2017 Sometimes power cycling a failing PLM can start it operating again for awhile. What are the Date Code and Hardware Revision printed on the labels on the back of the PLM? Dont know....and scared to unplug it now....lol. Not sure if this had anything to do with it but today my wife changed around some furniture positions in the living room and in doing so moved two insteon LED bulbs. It seems it all started with that. Link to comment Share on other sites More sharing options...
stusviews Posted November 16, 2017 Share Posted November 16, 2017 Relocating Insteon devices is unlikely to cause difficulty communicating--unless they're the only dual-band devices on your Insteon network (in addition to the PLM). Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 17, 2017 Author Share Posted November 17, 2017 Relocating Insteon devices is unlikely to cause difficulty communicating--unless they're the only dual-band devices on your Insteon network (in addition to the PLM). Yes i figured it shouldn't create this issue....shes done this many times with no issue. And no I have many dual band devices. Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 17, 2017 Author Share Posted November 17, 2017 So just curious, when i run the PLM links table now i get different results every time. Sometimes its 19 or 20, 30 or 32, and sometimes in the 50's. Is this normal? Link to comment Share on other sites More sharing options...
paulbates Posted November 17, 2017 Share Posted November 17, 2017 It can vary a little but that seems high and I agree with Stu on getting a backup plm. Running a Restore Modem might offer some relief, albeit temporary. How old is your PLM? If => 2 years, its probably that Paul Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 17, 2017 Author Share Posted November 17, 2017 It can vary a little but that seems high and I agree with Stu on getting a backup plm. Running a Restore Modem might offer some relief, albeit temporary. How old is your PLM? If => 2 years, its probably that Paul Not sure the age. Ok so I'm curious now, what am i looking for when i unplug it? I know a date but is it a coded date or will it be obvious? Link to comment Share on other sites More sharing options...
paulbates Posted November 17, 2017 Share Posted November 17, 2017 The number will tell you the week of year and year, but I'm not certain how to read it. Stu seems to have the "decoder ring" for this one. If you can't remember, then 2 years is plausible, right? Maybe look at your amazon or smarthome orders Paul Link to comment Share on other sites More sharing options...
paulbates Posted November 17, 2017 Share Posted November 17, 2017 I think its 4 digits.. YYWW Paul Link to comment Share on other sites More sharing options...
Newfiestang50 Posted November 17, 2017 Author Share Posted November 17, 2017 The number will tell you the week of year and year, but I'm not certain how to read it. Stu seems to have the "decoder ring" for this one. If you can't remember, then 2 years is plausible, right? Maybe look at your amazon or smarthome orders Paul See pic Link to comment Share on other sites More sharing options...
paulbates Posted November 17, 2017 Share Posted November 17, 2017 38th week of 2014 Since I think we're in the 46th week of 2017... > 3 years. Congratulations... you win! I don't have explicit proof, but signs point to a dying PLM Paul Link to comment Share on other sites More sharing options...
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