jeffl012 Posted November 20, 2017 Share Posted November 20, 2017 I received my new ISY 994i ZW from Amazon last week. Out of the box, the unit was reporting a corrupted SD card (Red Error LED). After receiving a new 16GB Sandisk SD card, I took corrective action. I have the Admin Console running now, but the "Add/Include Zwave Devices" and "Start Linking" actions don't respond. I don't see any revealing info in the Error logs. I've rebooted and reset to factory default with now change. In addition Z-wave > Advanced > Z-wave version screen reports 3 dashes. Please help. Link to comment
Teken Posted November 20, 2017 Share Posted November 20, 2017 I received my new ISY 994i ZW from Amazon last week. Out of the box, the unit was reporting a corrupted SD card (Red Error LED). After receiving a new 16GB Sandisk SD card, I took corrective action. I have the Admin Console running now, but the "Add/Include Zwave Devices" and "Start Linking" actions don't respond. I don't see any revealing info in the Error logs. I've rebooted and reset to factory default with now change. In addition Z-wave > Advanced > Z-wave version screen reports 3 dashes. Please help. Hello Jeff, I would encourage you to submit a technical service request here and link this thread so UDI can mark this as resolved once it has: http://www.universal-devices.com/contact-support/ Please do circle back with the forum members as to the root cause and outcome. Link to comment
jeffl012 Posted November 21, 2017 Author Share Posted November 21, 2017 Great response from support. All is good now. Basically I had to reinstall the firmware update and sycronize the Zwave nodes. Link to comment
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