Just bought a new Insteon Mini Remote 2342-2.  Added "new device" to ISY.  I get "unsupported device:0.26" when adding but it does add A-H.  When I try to add any of them to scene it immediately adds as responder..... won't allow adding as controller.  Renders the product useless.

 

ISY 994i

Insteon Remote 8 scene 2342-2

 

 

Ensure that the Mini Remote is fully charged. Delete the device from the ISY, do a factory reset, re-add the remote. Any success? BTW, what doe the ISY indicate as the last three digits of the remote, -2 doesn't identify the specific recognized device?

And you are using the Link Remote Linc 2 menu selection?

 

Sent from my Pixel 2 XL using Tapatalk

Jimbo

I didn't previously use the Link "RemoteLinc 2" menu selection but did this time and still the same issue.  The second I hit "ok" it changes the device type to unsupported device.

 

stus

before posting my problem I did a delete from ISY, factory reset and re-add.  Same issue.  The ISY indicates that the device is "Unsupported Device:0:26"

Resolved

Didn't realize my UI version was not up to my firmware version  v4.6.2

1. Updated UI

2. Added device with it sitting next to my PLM

 

Not sure which one above made it work but now working properly with ISY

If the ISY firmware and UI do not match, then you can expect the unexpected