Upgraded my ISP speed and they installed a new residential gateway.  Since the new network has a different IP address than the previous modem-wifi router-access point network, when I launch admin console I cannot log in and receive the two popup error messages (xml parse error with the old IP and socket open failed java error).

 

I genuinely do not know how to tell ISY the new IP address (or whatever it needs to connect).

 

Any and all help is greatly appreciated!

 

Thanks,

Dan

Have you rebooted the ISY?

It's been unplugged, but I have not performed the tiny paper clip button factory reset reboot (my mistake).

Edited December 10, 20177 yr by dannyk65

If you just repower the ISY it should pick up s new IP address.

 

Ok, so am I pushing the little pinhole for 30 seconds?  (Sorry, just want to be clear!)

 

Thanks

I pushed it for about 3 seconds.  Now should I try and access the admin console via IE?  Or I can try the finder on my desktop?

I'm not quite certain what that means

Not found

The admin icon on my desktop launched the finder which found nothing

The ISY (plugged into the router with a cat5e) has blue power and rx lights on

Both green

That's where I have zero experience...

 

There's a Private LAN subnet.

DHCP Server Enable is on.

Public Subnet is off.

Below 'Public Subnet is off' is 'Allow Inbound Traffic - off'

 

Maybe my router is not allowing the ISY to communicate?

I just don't really know what to toggle on to allow the ISY and router to communicate...DHCP?  IP Passthrough?  Port Forwarding?  Guest SSID?

It's highly unlikely that your router is not allowing the iSY to communicate. Which specific router do you have?

Arris bgw210 residential gateway.  ATT made me take it, even though if I ultimately want to set up my own wifi (**cough** orbi **cough**)  I'll have to deal with trying to turn wifi off for the Arris while hoping the wireless dvr downstairs magically still works.

 

I think I may start experimenting with some settings now.

 

Thank you guys for all your help!

Try this link: http://isy.universal.../dashboard.jnlp

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

Try this link: http://isy.universal.../dashboard.jnlp

Not found

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

I think I've got the current ISY IP address, but when I try and add it into ISY Finder (http://IPADDRESS) it says not found

https://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY

Try this link: http://isy.universal.../dashboard.jnlp

 

Not found

 

I just clicked on the copied link. No problem. What specifically was not found?

Wow, this is what I get when I click on the link:

 

Here's where I found the link: https://forum.universal-devices.com/topic/22000-release-462-is-now-official/

 

Scroll down to Dashboard

Edited December 11, 20177 yr by stusviews

I just clicked on the copied link. No problem. What specifically was not found?

 

 

You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.

Edited December 11, 20177 yr by stusviews

You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.

DAMN!

 

(I just tried the factory reset of the ISY)

Any success?