dannyk65 Posted December 10, 2017 Posted December 10, 2017 Upgraded my ISP speed and they installed a new residential gateway. Since the new network has a different IP address than the previous modem-wifi router-access point network, when I launch admin console I cannot log in and receive the two popup error messages (xml parse error with the old IP and socket open failed java error). I genuinely do not know how to tell ISY the new IP address (or whatever it needs to connect). Any and all help is greatly appreciated! Thanks, Dan
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 Have you rebooted the ISY? It's been unplugged, but I have not performed the tiny paper clip button factory reset reboot (my mistake).
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 If you just repower the ISY it should pick up s new IP address. Ok, so am I pushing the little pinhole for 30 seconds? (Sorry, just want to be clear!) Thanks
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 I pushed it for about 3 seconds. Now should I try and access the admin console via IE? Or I can try the finder on my desktop?
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 I'm not quite certain what that means
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 The admin icon on my desktop launched the finder which found nothing
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 The ISY (plugged into the router with a cat5e) has blue power and rx lights on
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 That's where I have zero experience... There's a Private LAN subnet. DHCP Server Enable is on. Public Subnet is off.
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 Below 'Public Subnet is off' is 'Allow Inbound Traffic - off' Maybe my router is not allowing the ISY to communicate?
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 I just don't really know what to toggle on to allow the ISY and router to communicate...DHCP? IP Passthrough? Port Forwarding? Guest SSID?
stusviews Posted December 10, 2017 Posted December 10, 2017 It's highly unlikely that your router is not allowing the iSY to communicate. Which specific router do you have?
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 Arris bgw210 residential gateway. ATT made me take it, even though if I ultimately want to set up my own wifi (**cough** orbi **cough**) I'll have to deal with trying to turn wifi off for the Arris while hoping the wireless dvr downstairs magically still works. I think I may start experimenting with some settings now. Thank you guys for all your help!
stusviews Posted December 10, 2017 Posted December 10, 2017 Try this link: http://isy.universal.../dashboard.jnlp
Jimbo.Automates Posted December 10, 2017 Posted December 10, 2017 The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to. Sent from my Pixel 2 XL using Tapatalk
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 Try this link: http://isy.universal.../dashboard.jnlp Not found
dannyk65 Posted December 10, 2017 Author Posted December 10, 2017 The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to. Sent from my Pixel 2 XL using Tapatalk I think I've got the current ISY IP address, but when I try and add it into ISY Finder (http://IPADDRESS) it says not found
stusviews Posted December 10, 2017 Posted December 10, 2017 https://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY
stusviews Posted December 10, 2017 Posted December 10, 2017 Try this link: http://isy.universal.../dashboard.jnlp Not found I just clicked on the copied link. No problem. What specifically was not found?
stusviews Posted December 10, 2017 Posted December 10, 2017 Wow, this is what I get when I click on the link: Here's where I found the link: https://forum.universal-devices.com/topic/22000-release-462-is-now-official/ Scroll down to Dashboard
dannyk65 Posted December 11, 2017 Author Posted December 11, 2017 I just clicked on the copied link. No problem. What specifically was not found?
stusviews Posted December 11, 2017 Posted December 11, 2017 You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.
dannyk65 Posted December 11, 2017 Author Posted December 11, 2017 You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support. DAMN! (I just tried the factory reset of the ISY)
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