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New router - cannot access admin console - HELP PLEASE!!!


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Posted

Upgraded my ISP speed and they installed a new residential gateway.  Since the new network has a different IP address than the previous modem-wifi router-access point network, when I launch admin console I cannot log in and receive the two popup error messages (xml parse error with the old IP and socket open failed java error).

 

I genuinely do not know how to tell ISY the new IP address (or whatever it needs to connect).

 

Any and all help is greatly appreciated!

 

Thanks,

Dan

Posted

If you just repower the ISY it should pick up s new IP address.

 

Ok, so am I pushing the little pinhole for 30 seconds?  (Sorry, just want to be clear!)

 

Thanks

Posted

It's highly unlikely that your router is not allowing the iSY to communicate. Which specific router do you have?

Posted

Arris bgw210 residential gateway.  ATT made me take it, even though if I ultimately want to set up my own wifi (**cough** orbi **cough**)  I'll have to deal with trying to turn wifi off for the Arris while hoping the wireless dvr downstairs magically still works.

 

I think I may start experimenting with some settings now.

 

Thank you guys for all your help!

Posted

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

Posted

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

I think I've got the current ISY IP address, but when I try and add it into ISY Finder (http://IPADDRESS) it says not found

Posted

You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.

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