ergodic Posted March 20, 2009 Share Posted March 20, 2009 Having trouble getting SMTP to work on my ISY99. I have tried - variously: my ISPs mail server (smtp.west.cox.net) port 25, no auth and my cox email my company's mail server with auth on port 25 and 366 "Use default" A UDI gmail login I found on the forum The email address I have in there is my cox email (recipient and sender), and I did click "Save" so the recipient address is definitely in there (it's the only one). No matter what I set though after a few seconds I get "Request Failed". Every once in a while it doesn't give that error, but no test message ever comes through. I have Outlook running on PCs on the LAN with the same SMTP settings so I'm pretty sure they're right. And I've pretty much run dry on ideas. Is there any logging or other way to see what's going on? If I have to I can put a network sniffer on the segment but that's a really painful way to go. Link to comment
Michel Kohanim Posted March 21, 2009 Share Posted March 21, 2009 Hello ergodic, I do apologize for the inconvenience. Please do be kind enough to check your log (Tools | Log) and copy/paste all errors starting with -5000x . If you haven't yet, please try upgrading to 2.7.2. With kind regards, Michel Having trouble getting SMTP to work on my ISY99. I have tried - variously: my ISPs mail server (smtp.west.cox.net) port 25, no auth and my cox email my company's mail server with auth on port 25 and 366 "Use default" A UDI gmail login I found on the forum The email address I have in there is my cox email (recipient and sender), and I did click "Save" so the recipient address is definitely in there (it's the only one). No matter what I set though after a few seconds I get "Request Failed". Every once in a while it doesn't give that error, but no test message ever comes through. I have Outlook running on PCs on the LAN with the same SMTP settings so I'm pretty sure they're right. And I've pretty much run dry on ideas. Is there any logging or other way to see what's going on? If I have to I can put a network sniffer on the segment but that's a really painful way to go. Link to comment
ergodic Posted March 21, 2009 Author Share Posted March 21, 2009 0 -11 Fri 03/20/2009 08:32:51 PM System -50001 This is the only line that comes up when I test the SMTP Link to comment
Michel Kohanim Posted March 22, 2009 Share Posted March 22, 2009 Hello ergodic, -11 means that ISY timed out while the SMTP server was validating the TO. Are you sure the email address to which the notifications are sent is a valid address? With kind regards, Michel 0 -11 Fri 03/20/2009 08:32:51 PM System -50001 This is the only line that comes up when I test the SMTP Link to comment
ergodic Posted March 24, 2009 Author Share Posted March 24, 2009 I've installed 2.7.2 and it had no effect. The email address is valid - it is my 'cox.net' email which is the ISP serving the house the ISY is in. I have the same settings in an Outlook email account which is working. I tried a different SMTP configuration through my business mail server (using SMTP AUTH) and listing my business email address as both the FROM and TO. I tried the outbound SMTP server both by name and IP address, and on both port 25 and an alternate port (3666). I clicked SAVE on everything before testing. I did not see any attempts whatsoever to connect in the mail server logs at all each time I clicked TEST so something is getting hosed early on for sure. The error in the log for this configuration is -14 when I click on TEST. Also, I discovered with this config. if I highlight the (one) email address in the list before clicking TEST then I don't get the error, but there still are no connects in the smtp server's log nor any test email being sent. Is highlighting the email address necessary for clicking TEST? It doesn't help in the original config - I get the "Invalid Request" error anyway. Link to comment
Michel Kohanim Posted March 24, 2009 Share Posted March 24, 2009 Hello ergodic, I am so very sorry for the inconvenience. -14 means that Auth Login was not successful (for a list of errors, please take a look at http://www.universal-devices.com/mwiki/ ... MTP_Errors ). And you have the same issue with our test gmail account? What firmware version of ISY do you have? With kind regards, Michel I've installed 2.7.2 and it had no effect. The email address is valid - it is my 'cox.net' email which is the ISP serving the house the ISY is in. I have the same settings in an Outlook email account which is working. I tried a different SMTP configuration through my business mail server (using SMTP AUTH) and listing my business email address as both the FROM and TO. I tried the outbound SMTP server both by name and IP address, and on both port 25 and an alternate port (3666). I clicked SAVE on everything before testing. I did not see any attempts whatsoever to connect in the mail server logs at all each time I clicked TEST so something is getting hosed early on for sure. The error in the log for this configuration is -14 when I click on TEST. Also, I discovered with this config. if I highlight the (one) email address in the list before clicking TEST then I don't get the error, but there still are no connects in the smtp server's log nor any test email being sent. Is highlighting the email address necessary for clicking TEST? It doesn't help in the original config - I get the "Invalid Request" error anyway. Link to comment
ergodic Posted March 24, 2009 Author Share Posted March 24, 2009 I upgraded to 2.7.2. The SMTP auth settings I'm using work fine when I put them in an Outlook account. This particular account only supports IMAP, not POP, for mail retrieval but I assume that isn't an issue since the ISY is only sending mail? Link to comment
Michel Kohanim Posted March 25, 2009 Share Posted March 25, 2009 Hello ergodic, You are correct. We use SMTP only for sending. Have you ever tried our gmail account? With kind regards, Michel I upgraded to 2.7.2. The SMTP auth settings I'm using work fine when I put them in an Outlook account. This particular account only supports IMAP, not POP, for mail retrieval but I assume that isn't an issue since the ISY is only sending mail? Link to comment
ergodic Posted March 27, 2009 Author Share Posted March 27, 2009 I did - using these settings I found on the forum: server: smtp.gmail.com port: 587 user id: isyalerts@gmail.com password: holamola from: (leave blank) TLS: checked The log shows -14 and "TEST" gives "Request Failed!" Link to comment
Michel Kohanim Posted March 27, 2009 Share Posted March 27, 2009 Hello ergodic, I do apologize for the inconvenience. We are going to make the timeout configurable; it seems that ISY does not wait long enough for the server to respond. This should be ready in the next drop. With kind regards, Michel I did - using these settings I found on the forum: server: smtp.gmail.com port: 587 user id: isyalerts@gmail.com password: holamola from: (leave blank) TLS: checked The log shows -14 and "TEST" gives "Request Failed!" Link to comment
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