AnthemAVM Posted May 29, 2018 Share Posted May 29, 2018 I am giving Agave a try after using Mobilelinc for many years. I have it loaded and it pulled my stuff from the ISY. When I try a switch it just gives me a message of a update failure. Any thoughts would be greatly appreciated. Link to comment
James Peterson Posted May 29, 2018 Share Posted May 29, 2018 I am giving Agave a try after using Mobilelinc for many years. I have it loaded and it pulled my stuff from the ISY. When I try a switch it just gives me a message of a update failure. Any thoughts would be greatly appreciated. Did you set it up through a LAN or on an external address? Are you using a vpn?What version are you using?Sent from my iPhone using Tapatalk Link to comment
AnthemAVM Posted May 29, 2018 Author Share Posted May 29, 2018 Did you set it up through a LAN or on an external address? I am using the ISY Portal Are you using a vpn? No What version are you using? 5.0.11C Thanks very much Link to comment
James Peterson Posted May 29, 2018 Share Posted May 29, 2018 18 minutes ago, AnthemAVM said: Did you set it up through a LAN or on an external address? I am using the ISY Portal Are you using a vpn? No What version are you using? 5.0.11C Thanks very much Is your trial still running? Did you setup a preferred ISY on the portal? Link to comment
AnthemAVM Posted May 29, 2018 Author Share Posted May 29, 2018 Hi James, It tells me that I have full access, let me go back and make sure it is primary. On the ISY Login Settings, do I need to put anything? Enable Portal Access is grayed out. Link to comment
James Peterson Posted May 29, 2018 Share Posted May 29, 2018 Just now, AnthemAVM said: Hi James, It tells me that I have full access, let me go back and make sure it is primary. On the ISY Login Settings, do I need to put anything? Enable Portal Access is grayed out. OK. This helps a lot. This tells me the Trial is expired and you have purchased the Extended access level. If Portal is grayed out, then it is not enabled. Portal is an additional addon with the Extended and basic access levels. http://agaveha.com/packages/ Link to comment
AnthemAVM Posted May 29, 2018 Author Share Posted May 29, 2018 Thanks, just made the purchase for the ISY access. Thanks and sorry for missing that. Link to comment
James Peterson Posted May 29, 2018 Share Posted May 29, 2018 Just now, AnthemAVM said: Thanks, just made the purchase for the ISY access. Thanks and sorry for missing that. no problem. let mew know if anything else comes up. Link to comment
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