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iPhone Confusion


pilotgeek

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Hello,

This has probably been asked and answered, but I cannot find it on a search.. so here we go..

I purchased the everything package some time back -- I use Android.  I also purchased family access.  I finally got around to setting up Agave on my wife's iPhone today.  The setup went OK, I guess.  But it is not working.  After initial login and family access setup, but before entering any information about the secondary connection, it thinks it is connected to the secondary connection.  I can enter the secondary data, and it still thinks it is connected to the secondary connection.  I can ask it to refresh, and I get no errors, but there is also nothing in scenes, etc.  It should be connected to the primary connection.

What is my next troubleshooting move?

Thanks in advance for the help.

Regards,
Neal

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1 hour ago, pilotgeek said:

Hello,

This has probably been asked and answered, but I cannot find it on a search.. so here we go..

I purchased the everything package some time back -- I use Android.  I also purchased family access.  I finally got around to setting up Agave on my wife's iPhone today.  The setup went OK, I guess.  But it is not working.  After initial login and family access setup, but before entering any information about the secondary connection, it thinks it is connected to the secondary connection.  I can enter the secondary data, and it still thinks it is connected to the secondary connection.  I can ask it to refresh, and I get no errors, but there is also nothing in scenes, etc.  It should be connected to the primary connection.

What is my next troubleshooting move?

Thanks in advance for the help.

Regards,
Neal

Does it show connected on [2] or just a RED [2] ?  

What type of connection are you setting up on your wifes phone?  LAN/Wifi connection or WAN/external data connection?  

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On 1/12/2019 at 8:00 PM, James Peterson said:

Does it show connected on [2] or just a RED [2] ?  

What type of connection are you setting up on your wifes phone?  LAN/Wifi connection or WAN/external data connection?  

Hello James,

It shows what appears to be a connected [2].  It is not red.  Nor yellow.  It is a WiFi connection, and it shows [2] before the information for that connection is even entered.

Regards,
Neal

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Hello James,
It shows what appears to be a connected [2].  It is not red.  Nor yellow.  It is a WiFi connection, and it shows [2] before the information for that connection is even entered.
Regards,
Neal
Turn on "Allow VPN Connection" in logon settings and let me know if that changes anything.

Sent from my Pixel 3 using Tapatalk

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Turn on "Allow VPN Connection" in logon settings and let me know if that changes anything.

Sent from my Pixel 3 using Tapatalk



What does that setting actually do? It seems like I sometimes need it when I’m connected to my home VPN and sometimes not, maybe based on the network on I’m on?
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Its a very simple ip check and makes connections much faster if there is no VPN or subnet to subnet routing involved.

 

Simply.  If the IP of the ISY is not a routable address and the IP of the device is also not a routable address then it checks if they are on the same subnet.  if not then it does not bother to do a reachable test and moves onto the next address.  This prevents about a 10 sec delay in connection times if one of the connections is not reachable and greatly speeds up the startup of the app.  

If you are using a VPN or even an IPV6toIPV4 tunnel setup (becoming more common these days with the increased use of IPV6 capable routers) than not checking this box might cause issues connecting when appearing to be on the same network.

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3 hours ago, James Peterson said:

Its a very simple ip check and makes connections much faster if there is no VPN or subnet to subnet routing involved.

 

Simply.  If the IP of the ISY is not a routable address and the IP of the device is also not a routable address then it checks if they are on the same subnet.  if not then it does not bother to do a reachable test and moves onto the next address.  This prevents about a 10 sec delay in connection times if one of the connections is not reachable and greatly speeds up the startup of the app.  

If you are using a VPN or even an IPV6toIPV4 tunnel setup (becoming more common these days with the increased use of IPV6 capable routers) than not checking this box might cause issues connecting when appearing to be on the same network.

I see, thanks.  I use a FQDN in Agave to activate my on-demand VPN, so I wonder if that could sometimes be messing with your algorithm.  The last time this happened, I was on the AT&T cell network, which is currently using a 10.x.x.x (non-routable) address and a VPN address of 10.0.8.x (also non-routable, different subnet) and an ISY address of 192.168.1.xx (also non-routable,).  It just refused to connect to my ISY until I checked the Enable VPN box, and a red "2" in the box in the top-right.

Anyway, back to pilotgeek's issue.

Edit: I should qualify that the name that I use for my ISY is only resolvable by my home DNS server, so Agave won’t be able to look it up until the VPN automatically connects. 

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Its a very simple ip check and makes connections much faster if there is no VPN or subnet to subnet routing involved.
 
Simply.  If the IP of the ISY is not a routable address and the IP of the device is also not a routable address then it checks if they are on the same subnet.  if not then it does not bother to do a reachable test and moves onto the next address.  This prevents about a 10 sec delay in connection times if one of the connections is not reachable and greatly speeds up the startup of the app.  
If you are using a VPN or even an IPV6toIPV4 tunnel setup (becoming more common these days with the increased use of IPV6 capable routers) than not checking this box might cause issues connecting when appearing to be on the same network.


Well, that explains why it doesn’t work as I’d expect for me. I put remote vpn devices into their own subnet - and ISY is on its separate subnet as well from other devices...
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On 2/10/2019 at 10:00 AM, James Peterson said:

On your wife's phone, enter the url and port information as well as login to the ISY via her browser that you have entered in the login settings on her phone.  Does that succeed?  

Well.. I don't know.  But recent experiences with other apps on iPhoney made me want to try something...

I purchased a [cheap] SSL certificate.  After installing that (instead of the default self-signed), it worked without issue.

This is, of course, probably in the iphone FAQ somewhere.  Sorry to have wasted your time.

Regards,
Neal

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