astark Posted June 24, 2019 Share Posted June 24, 2019 Hi All- I have a system at my office that works flawlessly. I have decided to get an ISY set up at my house and today was the day I was going to get set up. Plugged in the PLM and then the ISY. Had to restart both of them a few times to get the first device to get added. Took a break to eat dinner, and now nothing will connect and the previous devices I connected have now lost communication. I have restarted the PLM and the ISY... I have moved the PLM to what I think is a better location. According to the ISY dashboard, the PLM is connected but I knows its not. Any suggestions on where to trouble shoot? Link to comment Share on other sites More sharing options...
Techman Posted June 25, 2019 Share Posted June 25, 2019 Here's some troubleshooting tips: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Are you able to access the ISY via the Admin Console? What ISY firmware are you using? Are you using the ISY Launcher to access the ISY? Is the Green light on the modem lit? What leds are lit on the ISY? Link to comment Share on other sites More sharing options...
astark Posted June 25, 2019 Author Share Posted June 25, 2019 1 hour ago, Techman said: Here's some troubleshooting tips: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Are you able to access the ISY via the Admin Console? Yes I am What ISY firmware are you using? 5.0.13 Are you using the ISY Launcher to access the ISY? Yes I am.. on a mca Is the Green light on the modem lit? What leds are lit on the ISY? the green light on the side of the modem is green and the one light on the isy is lit up Im going to check out the troubleshooting link you sent but if you have any more suggestions, please do not hesitate. Link to comment Share on other sites More sharing options...
Techman Posted June 25, 2019 Share Posted June 25, 2019 12 hours ago, astark said: Are getting any error messages? When you look at the device list in the admin console do you see any red or green icons to the left of the device names? Link to comment Share on other sites More sharing options...
astark Posted June 25, 2019 Author Share Posted June 25, 2019 there is a red ! to the left of the one device that I was able to add. Error message is "cannot communicate with xx(device name)xxx. please check connections Link to comment Share on other sites More sharing options...
Techman Posted June 25, 2019 Share Posted June 25, 2019 The red ! indicates that the PLM and the Device are not able to communicate with each other. First try doing a factory reset on the device, then a restore device from the admin console. If that doesn't resolve the problem then you either have interference on the powerline or your Insteon mesh network needs improving, such as adding access points, etc. Take a look at the communications troubleshooting tips https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Link to comment Share on other sites More sharing options...
astark Posted June 26, 2019 Author Share Posted June 26, 2019 Thank you so much for your help..I moved the plm and the isy to my attic where there is a lot less interference and i was able to get everything back online. Link to comment Share on other sites More sharing options...
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