tonkamedic Posted December 10, 2019 Posted December 10, 2019 My controller suddenly stopped working as expected. When I logged into the admin console I found that I was getting a "Failed to Communicate with" alert saying that it cannot communicate with a device. No big deal right? Just click ok and move through it? I did just that; I clicked "OK." but that box does not go away and I cannot get it to go away, even after several device reboots. How do I get this working without loosing all of my configuration in the controller?
larryllix Posted December 10, 2019 Posted December 10, 2019 Try unplugging the device and moving it closer to the PLM. What type of device is it?
tonkamedic Posted December 10, 2019 Author Posted December 10, 2019 The PLM is 3 feet away from the device. what "device" are you asking about? The ISY is a ISY994i/Zw, the PLM is the standard Smarthome PLM with the ethernet plug on it, and the device causing an issue is an Insteon 2475. It's been offline for about a year. The 2475 is a hardwired device that I cannot easily move. Unfortunately, I am not able to do anything in the admin console due to this error.
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