Error in trying to install certificate on ISY

[40021621541]

I'm trying to connect my ISY to the ISY Portal. I requested a certificate for the 30 day trial period.

I'm following instructions on how to install it.

Via the console, I go to Help > Add Modules

When I do that, I get a message saying:  Would you like to proceed with the following Module action? ISY Portal (21075) -- To Be Installed
If I click Yes, I get an error that says: "TCP client resource moved [UDI-MM]" 

What do I do next? 

The ISY is running Firmware Insteon_UD994 v.4.6.2 and the UI is Insteon_UD994 v.4.7.5
The product is ISY 994i (1120) - OpenADR (21010)
It shows Internet access "Disabled"

I tried enabling internet access via the File menu on the console and that leads to "Failed enabling Internet access"

[gzahar]

I don’t think this will resolve your problem, but the firmware and UI should match. If you you use the ISY launcher it should load the correct UI for your firmware. Be sure to clear the Java cache first.

I think you need v5 firmware to use portal?

[MrBill]

11 minutes ago, gzahar said:

I think you need v5 firmware to use portal?

According to the Wiki  V4.3.26 is the minimum version for the portal.

21 minutes ago, 40021621541 said:

I'm trying to connect my ISY to the ISY Portal. I requested a certificate for the 30 day trial period.

I'm following instructions on how to install it.

Via the console, I go to Help > Add Modules

When I do that, I get a message saying:  Would you like to proceed with the following Module action? ISY Portal (21075) -- To Be Installed
If I click Yes, I get an error that says: "TCP client resource moved [UDI-MM]" 

What do I do next? 

The ISY is running Firmware Insteon_UD994 v.4.6.2 and the UI is Insteon_UD994 v.4.7.5
The product is ISY 994i (1120) - OpenADR (21010)
It shows Internet access "Disabled"

I tried enabling internet access via the File menu on the console and that leads to "Failed enabling Internet access"

As noted use The Launcher to ensure that your firmware and UI versions match.

I'm not familiar with that message: did you follow the instructions here: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Installation_Instructions

Launcher instructions are here: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

or here:

 

[gzahar]

Just found Portal requirements also. Says minimum for network module (also used with Portal) is 4.4.?. But either way, that’s not your issue. Is your ISY UUID registered in My Account?