SForma Posted February 10, 2021 Share Posted February 10, 2021 I bought Agave several years ago, and it indicates I have an "All Access Pass" I just started using it and am thus far enjoying it. Enough to give access to my partner. So I went to the app and bought a Family Access Manager +1 license (Sunday 2/7/2021). According to the help file (Family Access Manager - Agave ISY Controller (agaveha.com)) I should see a "Family Members" menu under "Settings > Account". I see no such menu. I've tried re-installing Agave to no change. I've sent the developer a help request from the agaveha.com website on Sunday and have yet to receive a response. I hear they may have a presence on these forums so this is me trying to get their attention. In lieu of that, if anyone has any recommendations/solutions, I'd appreciate it. Thanks, - Sam Link to comment
James Peterson Posted February 10, 2021 Share Posted February 10, 2021 53 minutes ago, SForma said: I bought Agave several years ago, and it indicates I have an "All Access Pass" I just started using it and am thus far enjoying it. Enough to give access to my partner. So I went to the app and bought a Family Access Manager +1 license (Sunday 2/7/2021). According to the help file (Family Access Manager - Agave ISY Controller (agaveha.com)) I should see a "Family Members" menu under "Settings > Account". I see no such menu. I've tried re-installing Agave to no change. I've sent the developer a help request from the agaveha.com website on Sunday and have yet to receive a response. I hear they may have a presence on these forums so this is me trying to get their attention. In lieu of that, if anyone has any recommendations/solutions, I'd appreciate it. Thanks, - Sam This should be fixed soon. The lastest update broke the background process that preformed this operation. I will have it out soon. Link to comment
SForma Posted February 10, 2021 Author Share Posted February 10, 2021 Sweet. Thanks! not in a huge rush, but can you give me an idea how long soon is? I have no idea how long it takes updates to churn through the Google Play store. Link to comment
James Peterson Posted February 10, 2021 Share Posted February 10, 2021 15 hours ago, SForma said: Sweet. Thanks! not in a huge rush, but can you give me an idea how long soon is? I have no idea how long it takes updates to churn through the Google Play store. Not more than a few days. Internal testing now. Link to comment
James Peterson Posted February 10, 2021 Share Posted February 10, 2021 Everything seems to be working now. I pushed the update. If you continue to see errors, let me know. Link to comment
James Peterson Posted February 10, 2021 Share Posted February 10, 2021 Everything seems to be working now. I pushed the update. If you continue to see errors, let me know. Link to comment
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