Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Java.lang.StringIndexOutOfBoundsExceptions

Featured Replies

Posted

Hi,

When I open the Admin console I get : Socket Open Failed Java.lang.StringIndexOutOfBoundsExceptions: String index out of range: 4

I press Ok and then I get a popup that says Starting Subscription, and it stays like that forever.

Any help troubleshooting this?

I am using ISY 994i/IR PRO (1110) , on version v.5.0.16c

Thanks

  • 2 weeks later...

I encountered this same problem using ISY Finder.  In working with Universal-Devices, it was isolated to my virus software (Check Point's ZoneAlarm).  The only thing we could do was to put another entry in ISY Finder (https://isy/desc) which is much slower loading all the ISY data, but it does get around the "out of range" exception.  By the way, I'm running ISY994i Pro on version 5.3.1.

  • 1 month later...

There is a setting under premium protections in the antivirus portion of Zone Alarm.  Turn off enable web monitoring. This stops the problem.  I turn it off before opening the admin console then back on when done.  

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.