!Help! ISY lost it's mind. Power Cycle did not fix

[intellihome]

Hello all,

 

I had my console to the ISY open while I was uninstalling a trial version of antivirus SW and installing another trial. All went fine but the ISY UI seemed to be frozen and would not close (IE and UI). I had to shut it down via task manager.

 

Upon going back into the ISY, all comes up normal except there is no information in the devices. The ramp rates are all at 9 minutes and the on levels are all zero.

 

After trying another login from a seperate computer (same problem) I removed the PLM from the wall (which power cycles the PLM and ISY). After reboot the same problem exists.

 

Any thoughts?

 

Kevin

[Michel Kohanim]

Hi Kevin,

 

Yes! Try turning on/off a device from the Admin Console. If the device actually turns on/off, then the problem is that your firewall is STOPPING traffic from ISY.

 

You might want to try the following URL which is an application instead of an applet. In some cases, firewalls might be more lenient with applications:

http://www.universal-devices.com/99i/2.7.7/admin.jnlp ... if this works, then I recommend upgrading to 2.7.7.

 

With kind regards,

Michel

 

Hello all,

 

I had my console to the ISY open while I was uninstalling a trial version of antivirus SW and installing another trial. All went fine but the ISY UI seemed to be frozen and would not close (IE and UI). I had to shut it down via task manager.

 

Upon going back into the ISY, all comes up normal except there is no information in the devices. The ramp rates are all at 9 minutes and the on levels are all zero.

 

After trying another login from a seperate computer (same problem) I removed the PLM from the wall (which power cycles the PLM and ISY). After reboot the same problem exists.

 

Any thoughts?

 

Kevin

[intellihome]

Hi Michel

 

I can actually turn on the devices as you suggested, (I tried a couple of switches in the room I'm in).

 

They did not use the 9 minute ramp rate or zero on as the ISY indicates, they came on normal.

 

The link you provided brought the ISY UI up with the same problems.

 

Thanks,

Kevin

[Michel Kohanim]

Hi Kevin,

 

If you can turn on the lights the we do not have network related issues. This is a very good sign.

 

Now, I am almost certain the problem is with the firewall on your systems. Have you tried putting ISY in the trusted zone? What firewall software do you have and have you tried the remedies here:

http://forum.universal-devices.com/viewforum.php?f=3

 

With kind regards,

Michel

 

 

Hi Michel

 

I can actually turn on the devices as you suggested, (I tried a couple of switches in the room I'm in).

 

They did not use the 9 minute ramp rate or zero on as the ISY indicates, they came on normal.

 

The link you provided brought the ISY UI up with the same problems.

 

Thanks,

Kevin

[intellihome]

I had Micro trend and had no problems. I installed Kaspersky right befor I noticed the problem. I'll turn it off and get right back to you.

[intellihome]

Michel, I am back in business! I turned off the firewall in Kaspersky with no luck. I then shutdown Kaspersky completely and everything looks normal.

 

My apologies. This is the second time you helped me out with a problem on my end and nothing to do with the ISY.

 

I know it would appear obvious that I had the problem right after the AV but I had the same problem on a PC in a seperate room that does not have Kaspersky so I thought it was not the AV SW. Also, I can get into the ISY UI so I did not think the AV SW was blocking anything.

 

Thank you so much.

I can not get over the support on this product!!

[Michel Kohanim]

Hi Kevin,

 

No need to apologize: that's why we are here!

 

It's not good to completely shut off your firewall. Please review the recommendations here and let me know if they also solve your issues with Kaspersky:

http://forum.universal-devices.com/viewtopic.php?t=1162

 

With kind regards,

Michel

[intellihome]

Hi Michel

 

I started Kaspersky again and of course the problem came back. Referencing the discussion link you provided...I had to turn off Web Anti-Virus to get the correct info to display in the ISY.

 

Of course Web AV is important. I'll play around with the settings and see what I can do. If Kaspersky won't play nice...out it comes and I'll put Micro Trend back on.

My ISY comes first.

 

On another note I would like to download 2.7.7 alpha

Could you supply a link?

 

Thanks again for your unbelievable help and support.

 

-Kevin