mmb Posted July 7, 2021 Share Posted July 7, 2021 My friend does small automation installations and was told by his Canadian supplier that they are discontinuing the ISY. Perhaps this just temporary for this supplier because of chip shortages? Does anyone have any insight or rumors? Link to comment
MrBill Posted July 7, 2021 Share Posted July 7, 2021 1 hour ago, mmb said: My friend does small automation installations and was told by his Canadian supplier that they are discontinuing the ISY. Perhaps this just temporary for this supplier because of chip shortages? Does anyone have any insight or rumors? ISY is moving to Polisy. I don't know how soon the 994's will be discontinued or how soon ISY on Polisy will be ready for mass consumption, it's currently in the Alpha testing stage. Link to comment
KSchex Posted July 7, 2021 Share Posted July 7, 2021 2 hours ago, mmb said: My friend does small automation installations and was told by his Canadian supplier that they are discontinuing the ISY. Perhaps this just temporary for this supplier because of chip shortages? Does anyone have any insight or rumors? So I have one serious question: Is the ISY994 still a product being activly sold by Universal Devices? Link to comment
MrBill Posted July 7, 2021 Share Posted July 7, 2021 6 minutes ago, KSchex said: So I have one serious question: Is the ISY994 still a product being activly sold by Universal Devices? https://www.universal-devices.com/store/ Link to comment
KSchex Posted July 7, 2021 Share Posted July 7, 2021 Thanks MrBill. I checked that too. Hoping a company rep would calm the nerves. You know you read all kinds of nonsence on the internet. Thanks.. Link to comment
Brian H Posted July 7, 2021 Share Posted July 7, 2021 Did the distributor indicate the ISY was discontinued or they have decided to no longer sell it? The 2413S PLM maybe a harder thing to find. Not sure when the Smarthome PLM Pro in the FCC Database will be available or if it is going to replace the 2413S. Due to the world wide electronic parts shortages. Unless you are doing Z-Wave and don't need a PLM. Link to comment
apostolakisl Posted July 7, 2021 Share Posted July 7, 2021 14 minutes ago, Brian H said: Did the distributor indicate the ISY was discontinued or they have decided to no longer sell it? The 2413S PLM maybe a harder thing to find. Not sure when the Smarthome PLM Pro in the FCC Database will be available or if it is going to replace the 2413S. Due to the world wide electronic parts shortages. Unless you are doing Z-Wave and don't need a PLM. This is probably the deal. They dont sell ISY because they look at ISY as an Insteon device and figure it is worthless without the PLM. Of course ISY with the nodeserver and zwave support is not so much an Insteon device at all anymore. Link to comment
lilyoyo1 Posted July 7, 2021 Share Posted July 7, 2021 59 minutes ago, KSchex said: Thanks MrBill. I checked that too. Hoping a company rep would calm the nerves. You know you read all kinds of nonsence on the internet. Thanks.. While the Isy will be discontinued at some point in the future, that future is not for some time. UDI has already stated (on multiple occasions) that it will continue to be sold once the console is ported to Polisy for those who do not desire all that polisy offers. If you want to hear it directly from the company, a forum post isn't the way to go. For best results reaching out to UDI directly via their support channels would be the proper channels. While they do chime in from time to time, the forums are really about other users providing a helping hand to questions Link to comment
mmb Posted July 8, 2021 Author Share Posted July 8, 2021 On 7/7/2021 at 12:48 PM, KSchex said: Thanks MrBill. I checked that too. Hoping a company rep would calm the nerves. You know you read all kinds of nonsence on the internet. Thanks.. Nonsense? The Canadian supplier contacted me and said the ISY is on indefinite hold because they cannot get an ETA for shipping. Thanks. Link to comment
Jason Miller Posted July 8, 2021 Share Posted July 8, 2021 I just want to ensure, Polisy currently is an add on for the ISY Device? However, eventually, it might be the replacement? I don't understand the purpose of polisy. It looks like polyglot which I got configured on my ISY currently. Link to comment
KSchex Posted July 9, 2021 Share Posted July 9, 2021 Hope all is good as I am getting ready to order another ISY for my fishing camp.Thanks all. Link to comment
lilyoyo1 Posted July 9, 2021 Share Posted July 9, 2021 17 minutes ago, Jason Miller said: I just want to ensure, Polisy currently is an add on for the ISY Device? However, eventually, it might be the replacement? I don't understand the purpose of polisy. It looks like polyglot which I got configured on my ISY currently. Long term Polisy would be an all in one box for Isy and polyglot. At some point in the near future support for Rpi will no longer be available. You will need to have Polisy to run local nodeservers Link to comment
asbril Posted July 9, 2021 Share Posted July 9, 2021 1 hour ago, Jason Miller said: I just want to ensure, Polisy currently is an add on for the ISY Device? However, eventually, it might be the replacement? I don't understand the purpose of polisy. It looks like polyglot which I got configured on my ISY currently. I think that @lilyoyo1 answer is complete, but just to make sure : "Polisy currently is an add on for the ISY Device? " Yes. Right now it is an alternative to having Polyglot on a RPi. " eventually, it might be the replacement? " ISY Replacement and enhancement of Polyglot. Some time, probably sooner than later, we will be able to run ISY on Polisy, though I believe that (for time being) the stand alone ISY will remain functional. In other words, you will not be forced to get a Polisy. However I also understand that the next version of Polyglot will no longer work on a RPi, so if you want to use nodeservers (and you really should) Polisy will be needed. " I don't understand the purpose of polisy " Think of color tv vs b&w tv. When color tv's arrived, you could still watch your programs on your old b&w tv, but you got a lot more pleasure out of the color tv. Nowadays, I don't think that b&w tv's exist anymore. The same with Polisy.... It is a lot more powerful device that will allow UD to bring us future enhancements to our home automation. New users of ISY should go straight to Polisy and eventually existing ISY users will make the same move. Link to comment
Michel Kohanim Posted July 9, 2021 Share Posted July 9, 2021 18 hours ago, mmb said: Nonsense? The Canadian supplier contacted me and said the ISY is on indefinite hold because they cannot get an ETA for shipping. Please provide the name of this supplier publicly. This is absolutely false and we have ample stock. PLM is a different story. With kind regards, Michel Link to comment
larryllix Posted July 9, 2021 Share Posted July 9, 2021 4 hours ago, Michel Kohanim said: Please provide the name of this supplier publicly. This is absolutely false and we have ample stock. PLM is a different story. With kind regards, Michel I only know of one Canadian supplier for Insteon. There may be more for UDI products, though. https://www.aartech.ca/isy994izw-irpro/universal-devices-isy99i-zw-irpro-insteon-and-zwave-plus-automation-controller.html On sale right now, but shows delay of 1-2 weeks. Link to comment
mmb Posted July 9, 2021 Author Share Posted July 9, 2021 1 hour ago, larryllix said: I only know of one Canadian supplier for Insteon. There may be more for UDI products, though. https://www.aartech.ca/isy994izw-irpro/universal-devices-isy99i-zw-irpro-insteon-and-zwave-plus-automation-controller.html On sale right now, but shows delay of 1-2 weeks. Aartech is the supplier I contacted and they aren't taking orders for any of the ISYs. I guess the only option is to order direct from UDI and pay full price plus the exchange and shipping. Link to comment
MrBill Posted July 9, 2021 Share Posted July 9, 2021 9 minutes ago, mmb said: Aartech is the supplier I contacted and they aren't taking orders for any of the ISYs. I guess the only option is to order direct from UDI and pay full price plus the exchange and shipping. Sure looks orderable via Larry's link.... Link to comment
lilyoyo1 Posted July 9, 2021 Share Posted July 9, 2021 30 minutes ago, MrBill said: Sure looks orderable via Larry's link.... Something smells fishy Link to comment
mmb Posted July 10, 2021 Author Share Posted July 10, 2021 5 hours ago, MrBill said: Sure looks orderable via Larry's link.... They aren't - why I'm asking. My emails confirmed the same. "We are not allowing back orders due to an unknown ETA. Sorry about that!" Link to comment
larryllix Posted July 10, 2021 Share Posted July 10, 2021 5 hours ago, mmb said: Aartech is the supplier I contacted and they aren't taking orders for any of the ISYs. I guess the only option is to order direct from UDI and pay full price plus the exchange and shipping. From Insteon (US) you will have to pay exhorbitant shipping costs to Canada. My order. years ago was delayed for about 6 weeks and then I was shipped three defective items with very old date stamps on them. Then when each item was found to be defective, I had to pay shipping costs to return each item, even though the iRLinc I purchased had the sensor wired in reverse polarity, a total factory defect and not my fault at all. (DOA). Without a commercial account, the return shipping was going to be around the same price as the part I was returning for replacement. Insteon would not honour my word and just ship me a new sensor cable (likely about $10). Later the other two items were found to be defective and the same warranty nonsense applied. Because Canadians pay their own shipping they are ripped off paying to return the product for replacement under warranty, even though it is Insteon's fault for not having any QC. I would wait for aartech.ca, no matter how long it takes. They honour customer complaints and will even send you a box to ship it back in. They have been top notch to me over the years. My guess is they have to eat the losses for returned Insteon products. Link to comment
MrBill Posted July 10, 2021 Share Posted July 10, 2021 9 hours ago, mmb said: They aren't - why I'm asking. My emails confirmed the same. "We are not allowing back orders due to an unknown ETA. Sorry about that!" I think whoever you dealt with must be confusing the ISY and the PLM. There web page for that looks like this: As opposed to On Sale! for the ISY: Or maybe the rep you spoke with for some reason thinks the two are connected and their would be no need for the ISY if you couldn't also order a PLM. I'm sure @Michel Kohanim will resolve the issue with the distributor if there is one. Link to comment
mmb Posted July 10, 2021 Author Share Posted July 10, 2021 1 hour ago, MrBill said: I think whoever you dealt with must be confusing the ISY and the PLM. There web page for that looks like this: As opposed to On Sale! for the ISY: Or maybe the rep you spoke with for some reason thinks the two are connected and their would be no need for the ISY if you couldn't also order a PLM. I'm sure @Michel Kohanim will resolve the issue with the distributor if there is one. From Aar My friend says tried to buy an ISY from AAR for one of his installs and was informed it is being discontinued. Is this true? Hi Mike, Thank you for contacting Aartech Canada! ISY994IZW+IRPRO is on hold at the moment due to it being on manufacturer back order. We are not allowing back orders due to an unknown ETA. Sorry about that! Again from Aar Thanks, what about a vanilla ISY Pro? Hi Mike, Yes, same story unfortunately. Have a nice day, Link to comment
mmb Posted July 10, 2021 Author Share Posted July 10, 2021 23 hours ago, Michel Kohanim said: Please provide the name of this supplier publicly. This is absolutely false and we have ample stock. PLM is a different story. With kind regards, Michel Direct from UDI is not cost effective for Canadians, so I'll order once they have stock. Link to comment
EricK Posted July 10, 2021 Share Posted July 10, 2021 I thought I had a back up but do not. Going to try to repair my previous PLM which I saved. Is there any way to use the USB version with the ISY. I saw a comment somewhere that this was in the works. Thank you. Link to comment
MrBill Posted July 10, 2021 Share Posted July 10, 2021 1 minute ago, EricK said: Is there any way to use the USB version with the ISY. I saw a comment somewhere that this was in the works. That might be in the works for when ISY moves to Polisy which has USB ports. So far Michel has only said they are working on it. In short, it's not a short term solution. The serial version repair thread is long, I wish I knew enough to abridge it down to a single post-- summarizing it however is beyond my skills. Link to comment
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